The delivery was on time and the guys did a really good job in unpacking and setting the sofa up .we did find however that it is not as comfy as the one we sat on in the store,hopefully it will get be... Ver mais
Localização
Trocar localizaçãoUnit 3 Clock Tower Retail Park, Westway, CM1 3FJ Chelmsford, Essex, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Friendly and helpful staff - Chloe Northfield spent a lot of time with us and gave helpful advice. Showroom was spacious and we liked the way that the fabric samples were hung up instead of flick t... Ver mais
Customer beware!! The sale staff lied to my mother about a footstool my mother ordered. Did not tell her or write on the invoice the size they ordered which was bigger than the one she requested.... Ver mais
A empresa respondeu
selection of furniture was excerlent we were spoilt for choice.wonderful designs for suites that people need. the assistant was very helpful and careing . we are old age pensioners and needed guidan... Ver mais
Detalhes da empresa
Sobre poltronesofà - Chelmsford
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Unit 3 Clock Tower Retail Park, Westway, CM1 3FJ, Chelmsford, Essex, Reino Unido
- 01245 678678
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SCS Chelmsford ...
Ordered my Aurora sofas at the Chelmsford branch, they are due to be delivered on 13th Dec so can't comment on them but the service I received whilst choosing was great. Very pleasant, friendly young girl, Terri, helped me. Easy ordering, very pleased so far.
8 de novembro de 2024
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I'm still waiting for a response to my…
I'm still waiting for a response to my request!!!!
29 de novembro de 2024
Resposta da poltronesofà - Chelmsford
Good Afternoon Debbie,
Thank you for your review and I hope you are well today.
Unfortunately I am unable to locate any contact from you previously on our system, please could you email us at socialmedia@scs.co.uk with your query and we will certainly look into this for you.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Great service from Andy
We visited the store and found a sofa we liked but we're unsure about it. Andy emailed us with the breakdown and later told us there was a special offer on this suite. We went along a few weeks later and Andy immediately recognised us His sales advice was sound and useful, hence we bought it.
24 de novembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shannon was amazing
Shannon was amazing. She was informative, but not forceful. She was friendly, and not insincere. Would definitely recommend.
26 de novembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A very nice lady and a very friendly…
A very nice lady and a very friendly atmosphere at the Chelmsford store would recommend this store to everyone
23 de novembro de 2024
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
FAST & EASY SERVICE
Fantastic service when purchasing our suite. Very friendly and helpful staff. We were dealt with by Teri who was efficient and made our buying experience very easy. Can’t wait for it to arrive 😃
11 de novembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Absolutely Incredible Service
We visited the Chelmsford store to browse for a new sofa. We were made to feel incredibly welcome by the staff, Andy and Kevin, who went out of their way to explain the features and options of a number of ranges, allowed us time to discuss and try them out.
Ended up ordering a sofa, chair and footstool and would be more than happy to return for more if needed.
Cannot recommend the staff at the store enough. They made a potentially boring and expensive experience a pleasure and I will be telling anyone who needs a new sofa to head straight there.
22 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff at Chelmsford have been…
The staff at Chelmsford have been extremely helpful and patient especially Teri. Sofas ordered. Now I await their delivery with excited anticipation.
Richard Harris.
Great Dunmow
Essex
8 de novembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We had a delivery today which was on time
We had a delivery today which was on time and bought upstairs to the lounge in the flat. As my husband is disabled the delivery men offered to unwrap it, put the legs on and remove the rubbish.
They were polite and very helpful.
28 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
delivery progress
well informed on delivery progress and tracking, accurate timings, friendly service and very professional work
25 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service all round from scs
Excellent service all round from scs. Just had my sammy sofa delivered and I absolutely love it. It looks great in my front room. The delivery men Dan and Paul were wonderful, I was kept informed of their route and it was delivered on time. First class service. Many thanks.
24 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Just went in for a look.
Just went in for a look.
Got tempted with a lovely 3 seater sofa..
Was assisted by Jackie whom wasn’t pushy and was extremely friendly.
We all Sat back like a Sunday afternoon.
Went back later in the week to purchase with the deal price promised.
Would recommend to all friends family and colleagues
10 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Your staff member Teri.
Your staff member Teri, was very helpful and went out of her way to assist us with our purchase.
20 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really friendly service
Really friendly service. Easy to deal with. Very knowledgeable. Highly recommended
Teri was fantastic to deal with
19 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Big thank you to Alex and Steffan! Corner sofa wasn’t the most easiest sofa to get through the doors! Very helpful and patient. From choosing sofa to delivery kept informed of the whole process. Definitely recommend to family and friends
18 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Looking for 2 seater sofa bought 2
Went into the Chelmsford store and came out with 2 sofas excellent service from Jackie who advised us on the particular sofa we bought explained everything without being pushy offered us the best deal with the help of the manager . Would recommend a visit to this store .
12 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
When we entered the shop we were…
When we entered the shop we were greeted by Andy.. he was very helpful, polite and patient. This was our first ever time of buying a brand new sofa. So was a little bamboozled by it all. However he explained the process which helped put us at ease.
4 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from order to delivery
Good selection of sofas, helpful but not pushy staff (Chelmsford store) good updates regarding progression of order and delivery. Messaged the day before with time slot and called on day of delivery to confirm.
Paul & Alex who delivered the sofa were very polite and efficient , all packaging etc removed and new sofa/chairs in place. Very happy with all round service from ordering to delivery.
8 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We popped into the Chelmsford retail…
We popped into the Chelmsford retail park store and met with Andy to look at ordering some sofas. He was very helpful, polite and measured up everything for us.
He explained clearly what we were paying and the care package and made the transaction run very smoothly! Great customer service from Andy 👍🏻
5 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.