The whole buying experience in the store seemed to be OK and we were promised that the no quibble warranty was so good that we really should include it and if a free delivery offer became available we could call into the store and they would include it with our order.
So the free delivery offer did become available before the sofa was delivered but they point blank said it could NOT now be included!
On the day of the delivery we received a message to confirm it would be delivered including a time slot. We then received a later message to say the delivery had been cancelled.
We then received another message to say it would be delivered between 9.50 and 10.10 the following day, they turned up at almost 12.00.
When they arrived they never stopped complaining about how bad the company had become since it’s takeover and then had to borrow my electric screwdriver because theirs had a flat battery!
After a few weeks, despite little use and with no children or pets, the sofa started to look as though it was 2 years old and because the seat cushions where not “anchored” they protruded from the sofa and when you switched off the recline position it trapped the cushion in the mechanism!
We contacted the branch but were told it had to be done online which we did! What an incredible experience that is, clearly designed to put people off reporting a problem and had to include a specific number of photos along with problem.
Needless to say it seems that the problems reported were because over the 6 weeks of ownership, the furniture had not been maintained in accordance with their Care Guide, which forms part of the warranty conditions under section 11.2 of the terms and conditions.
And that was it, no apology, no option to appeal it was clearly our fault for using the sofa a few times so tough.
So in summary, the sofa is badly made, the fabric is very poor quality, the customer service (after you have made the purchase) is dreadful, the logistics on delivery are lacking and the warranty is worthless!
Our advice is look elsewhere.

Excellent service from start to finish, from the showroom to delivery.
Kept informed of delivery date and delevered on time. Derlivery guys were brilliant.
As for the sofa, brilliant and very comfy.
Would highly reccomend.

Claire was so helpful took time with us ,also when we couldn’t make our minds up on different colour she left us to mull over everything on our own ,every thing from start to finish was amazing,the whole team answered any questions I asked ,will definitely be recommending them and if I need anything else will go back

Friendly helpful staff and a good product.

The sales person was exceptional, very knowledgeable, gave us lots of information BUT not pushy.

Excellent service
Amazing quality
Delivery was on time and friendly service

Everything went well from start to finish from choosing & ordering to delivery. The lady in the shop at Chesterfield was very helpful I was told it would be 12 week's to delivery & it was exactly. The delivery men were great telephoned 1 hour before & again no problem & took all the packing away. I would highly recommend poltronesofa the quality of the sofa & chair is excellent.

we went to Poltronesofa Chesterfield just to have a
look at the sofas the lady who we saw helped us a lot
and what we saw is what we wanted a 4 seater sofa.

The sales assistant, Claire, was very helpful, answered all our questions and allowed us plenty of time to find exactly what we wanted. She was pleasant, friendly and efficient and at no point put us under pressure.

Lewis was very helpful top salesman

Brilliant service from shop to delivery
Polite and well mannered staff in the shop and the drivers went the extra mile and fixed all the set together friendly guys professional Service from start to end thank you

Chesterfield store .we decided to go into store as we were passing and it’s been completely re vamped. The store is lovely set out and smells amazing . The staff was welcoming. We did ask about the company who had taken over the previous company and was told they are Italian designers and company . so we decided to order a sofa due to this . After we had ordered we received a email with the order . We realised they had ordered the wrong colour .
We called them to tell them they said they will amend the order.
I was concerned about the mix up and it made me less confident about my order .
We returned back to store and raised our concerns . We have paid the deposit but now feel anxious about our purchase and spoke to another team member who was very pleasant . we was told then not only had the wrong colour originally order but the wrong materials
We left the store but my confidence in this company as now gone and I would have liked to cancel my order
I have spoken to the manager of the store on the phone and explained our concerns The manager refused to cancel our order even though it’s not due until the end of October. I was told by him even if you returned to store straight after ordering you still would not be able to cancel .
I found the manager very unprofessional as he could not understand why I was asking questions where my sofa is been manufactured !
I feel that I have been wrongly sold this sofa they have said it’s an Italian design but not manufactured there . The manager also denied the wrong materials been ordered we have been given conflicting information about things so my trust as now gone in this company . I have tried to email head office and phone them but no email address worked just kept getting them returned and no phone number either you only get 3 options when you call them the only person you can speak too is the store you ordered from . We written to head office with our concern but still refused cancellation.
I feel it’s wrong that a company will not let anyone cancel if the order hasn’t started been manufactured and will not let you amend any orders after 2 days . I have just noticed the wrong size as been ordered as well so stressful it’s a waste of time contacting them they do not help you with anything.

Found it required quickly

Service from scs chesterfield. Excellent. Delivery very poor. Told they would arrive between 8.50 -9.20. Still waiting at 11.00. Telephoned company told the van had broken down and they would contact when fixed and on there way. Received a phone call at 1.15 to say they had arrived at the address, very difficult to understand the driver I said we would be there in 15 mins he said no he couldn’t wait. Another phone call to say they would leave it on the drive I said No. Arrived and it was taken indoors. I understand accents are difficult sometimes but the rude attitude I didn’t like. We are both pensioners.

We were kept informed throughout our purchase the sales staff were friendly and had comprehensive knowledge of products. The delivery information and staff gave a fab service, tracking and timed information great. Lovely product, really pleased

Having ordered from the Chesterfield store back in 2018 I received very poor customer service, however the quality of the product is overall good.
Returned in 2026 hoping for better service and looking to replace previous sofa ready for a house move. We were told that we had to take delivery of the sofa within a certain timeframe to get the price we wanted because it was from the shop floor. We made arrangements for a third party to take delivery as we had nowhere to store it and were told we would receive a notification of a delivery time a week before that day.
Having not heard anything on the night before supposed delivery we tried to contact the store whilst making our way there. I made 4 consecutive phone calls, none of which were answered. We entered the store and two members of staff were stood right next to the phone but said to have not answered because they were busy serving store customers. Besides ourselves the store was empty. We were then to be told that the delivery had been delayed a week. No contact had been made to inform us of this.
Luckily all arrangements were made with the third party and they did take the rearranged delivery fine.

We have taken out an insurance with the store & are hoping if needed the customer service will improve.

The experience was excellent from start of ordering to the delivery. When ordering, the staff were extremely helpful and very informative making sure they listened to and answered my needs. The two delivery men were particularly helpful and made a very good job of installing my sofa in quite a difficult place.

Friendly, helpful, knowledgeable staff, was a pleasure shopping with them. Lewis is a star and very helpful.

They was very good 2 boys .i am very pleased with my chair and settee.phoned me before they came.

Claire the sales assistant was warm , friendly and very professional, she helped us find a sofa that tick all of our boxes we had for looking for the right sofa to suit our family needs .