The shop took two payments for the item. I've been waiting over two weeks for my refund which i need. Not much help from anyone. Definitely not happy with scs at all all im seriously thinking I've ma... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We saw a sofa we loved and the salesperson was very helpful and knowledgable. Answered all of our questions and gave us all the information we needed. Gave us full confidence in our purchase.
Good experienced sales staff. Giving us time to make decisions without being too pushy. I Was able to delay delivery without problem, and given several options for a new delivery date. Delivery guys... Ver mais
Not only was I taken care of but unlike many other furniture stores, there was no pressure, there was room to really decide if I wanted it and this really allowed me to see if it was right for me. Ser... Ver mais
Detalhes da empresa
Sobre poltronesofà - Dartford
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
5B Prospect Place, 0, DA1 1DY, Dartford, Kent,, Reino Unido
- 01322 299980
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When I ordered set a I was told that I…
When I ordered set a I was told that I would have a phone call the day before it was due to be delivered this did not happen I did have a text say that my item should be in the warehouse a one day and be delivered another day but would be confirmed the day before with the text well I got a text our past six the morning it was due for delivery I don't think that is very good practice for a business
31 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Good Morning Steve,
I hope you are well and thank you for your review.
I am so sorry to see that you did not receive the notification from us prior to your delivery going ahead.
We would always aim to have this sent to enable customers to prepare for the delivery so please accept my apologies for any inconvenience that this may have caused.
I will pass on your feedback to our teams to make them aware and so that we can improve our customer experience moving forward.
Kind Regards
Lynsey
Customer Experience | ScS
I had Bradley and Travis delivered my…
I had Bradley and Travis delivered my sofas this morning, both were friendly and helpful. I am very happy with my delivery.
31 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Missold the belmar sofa
Missold the belmar sofa. Pains in my legs and back. No electronic version in store. Will be asking for a refund.
22 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Good Morning Daniel,
I hope you are well and thank you for your review.
I am very sorry to see you are unhappy with your sofa.
So that we can take a look and help further, please send us over a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Furniture arrived on time
Furniture arrived on time. Simon and Alex, the delivery men gave us quick and efficient service, they were so friendly and polite. Even though it was pouring down with rain and the sofa was a tight fit into the room. They performed very professionally. Brilliant service cannot fault the company or the people.
14 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fabulous service
Lovely friendly helpful staff. Not overly pushy like a lot of places. Em was brilliant, very knowledgeable. A pleasant sofa buying experience. Would definitely recommend ScS Dartford.
6 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nice display of furniture in their…
Nice display of furniture in their stores.
Very courteous staff.
Really helpful in store staff.
The delivery guys were really nice.
Thank you ,very happy with my purchase.
2 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
All very helpful & friendly & explained…
All very helpful & friendly & explained everything very well
16 de setembro de 2024
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service, set up our new sofas quickly and took all the packaging away.
Dan and Charlie did an awesome job.
28 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect from start to finish
Great experience from shop to delivery
Shop staff great and not pushy
Dan and Charlie delivered without fault, professional and polite, positioned sofa and cleared all rubbish, well done SCS will have no problem recommending
28 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery experience
Just received my new sofa, delivered by Dan and Charlie. They were both very friendly, approachable, professional and efficient. The delivery and set up was done in quick time, and they cleaned up everything after them!
28 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Relaxing environment
We visited your dartford branch and was approached by Andy. He was so polite - professional and knowledgeable. He did not rush us or pressure us in any part of our decision
11 de setembro de 2024
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service from Larry
Great customer service from Larry, very informative and friendly. Can’t wait for our new sofas to be delivered.
17 de setembro de 2024
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleasant, friendly and professional staff. Very pleased with the whole experience
Very pleasant,
7 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly helpful
Friendly helpful people that went through everything and explained and seemed like nothing was too much would definitely go there again
The ladys name was Brooke
18 de setembro de 2024
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Was served be a lovely young lady…
Was served be a lovely young lady called Em. Very thorough and knowledgeable about the products she was selling us.
15 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Simon and Dan delivered my sofa today, great guys, happy and helpful, a credit to scs. Great service
14 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
What a lovely experience we have had…
What a lovely experience we have had with SCS from start to finish, we went to Dartford store to select our new suite and Paul who served us was very professional and polite, he did not harass us he left us alone until we was ready with our decision not like other suite places that jump on you as you go through the door. So we ordered our new suite and was informed of the delivery date, the drivers informed us of our time slot and we could track them as to how far away they was, they turned up and was also very polite and helpful. I would highly recommend SCS for your next suite, we are very happy.
14 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Me and my mrs was buying our first sofa…
Me and my mrs was buying our first sofa and Paul was an absolute diamond. Helped us with whatever we needed. What customer service! Fantastic! Oh and the sofa aint too bad either 😉
5 de setembro de 2024
Resposta da poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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