Sofas arrived and I reckon they are the wrong colour.I have submitted an after delivery form awaiting response. Despite spending over £4000 on my suites the shop were unable to give me a material sa... Ver mais
A empresa respondeu
Localização
Trocar localização10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB
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Veja o que dizem as avaliações
We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes... Ver mais
Extremely friendly and knowledgable member of staff - and no pressure! Beautiful selection , clean shop which also smells nice!
SCS salesman was fantastic Picked out a superb sofa from Poltronesofa it’s gorgeous to look at Super comfortable to sit or relax in Delivery guys were spot on as the well made heavy sofa which h... Ver mais
Detalhes da empresa
Sobre poltronesofà - Dundee
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, Reino Unido
- 01382 831030
4,4
Excelente
2 mil avaliações
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Was not pounced on as soon as we…
Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it would take a week, also a bit rail loaded into taking out insurance that I didn't want. .
2 de julho de 2026
Resposta da poltronesofà - Dundee
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to read about the delivery lead time for your order and how this is a little longer than you had initially been quoted, I am sorry also that insurance has been added that you did not want.
If you would like to discuss this further with the store then you can call them on 0191 7313300 and one of the team can certainly take a look over this for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From sale to customer service avd…
From sale to customer service avd delivery excellent
1 de julho de 2026
Delivery guys were great,nothing was a…
Delivery guys were great,nothing was a problem 10/10
1 de julho de 2026
Staff was helpfully and no real…
Staff was helpfully and no real pressure to purchase.. but giving goo honest advice.
23 de junho de 2026
Very pleasant delivery guys
Very pleasant delivery guys, helpful and gave clear instructions for use of chairs when reclining. Removed all packing and taken away.
1 de julho de 2026
Resposta da poltronesofà - Dundee
Good Morning Ms Harper,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experienceregarding your delivery and found the team to be friendly and helpful.
We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
I received my chair on time with good…
I received my chair on time with good communication about delivery. The delivery men were polite and set my chair up for me. Would definitely buy from here again.
26 de junho de 2026
My beautiful new sofa from Poltronesofa
I love my new Sofa from Polteonesofa, its beautiful and so well made..I also recieved it 2wks earlier than anticipated..Delivery went well to , the guys were polite and efficient, they even moved sofa about for me to fit under my wall mirror...All in all it has been an excellent service all round, from ordering to delivery. .Thankyou to you all..I am definitely recommending you to my family and friends 🧡
1 de julho de 2026
Excellent srvice
The guys who came to deliver the suite were polite considerate of their surroundings when bringing in our suite & very efficient at assembly of the suite
25 de junho de 2026
Helpful and patient staff
26 de junho de 2026
After endless delays on actual delivery…
After endless delays on actual delivery of the sofa. We were promised a goodwill payment of £150 as they service was shocking throughout this and now too be told £100 and have not received that after 6 weeks still nothing. Shocking customer service. Store Manager in Dundee had promised . After my partner has made a lot of calls and still no payment. Will never order again from here. I wish to raise an official complaint.
28 de junho de 2026
Avaliação não solicitada
Resposta da poltronesofà - Dundee
Good Afternoon Kimberley,
I hope you are well and thank you for your review.
I am very sorry to read about your experience and can completely understand how disappointing it has been for yourself and your partner.
As the order is not in your name I am unable to discuss any details with yourself however I have passed on the order information to the store, and asked that they reach out to the account holder as soon as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
It did not Take long
It did not Take long. Your delivery team did a excellent job.
26 de junho de 2026
Resposta da poltronesofà - Dundee
Ciao Mrs Grant,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and you were happy with the service from the delivery crew.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
Paul served me and was very…
Paul served me and was very knowledgeable and polite also friendly but not pushy . Went elsewhere to look around but product and sales staff more superior ,just awaiting delivery of nice sofa and chair.
27 de junho de 2026
Avaliação não solicitada
Paul was an amazing salesman
Paul was an amazing salesman, very friendly and excellent customer service. He encouraged us to look around and let us find what we liked.
27 de junho de 2026
Avaliação não solicitada
Very helpful staff really first class…
Very helpful staff really first class service
20 de junho de 2026
Took day off work on delivery day for…
Took day off work on delivery day for it not to be delivered
10 de junho de 2026
Resposta da poltronesofà - Dundee
Good Morning Robert,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you delivery did not arrive as expected and I can completely understand how disappointing this must have been for you, especially after taking the time off for this to be delivered.
Looking over the notes I can see that the team did deliver your goods the next day, please accept my apologies for any inconvenience that this may have caused you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great help ordering our new couch
Great help ordering our new couch
26 de junho de 2026
Avaliação não solicitada
Never again with this company ....…
Not delivered on day designated had four call off's Furniture poorly finished now have to wait another month before someone comes to see it faults. Never again
3 de junho de 2026
Resposta da poltronesofà - Dundee
Ciao Joyce,
I hope you are well and thank you for your review.
I am very sorry to see that you feel disappointed in your experience with us so far and that you have concerns with your furniture following the delivery.
I can see that a service has been raised regarding an issue with the Velcro and a technician appointment arranged for 08/07/26 so that we can take a look over this for you.
Please accept my apologies that you do have this concern and rest assured that we will look to resolve this as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Paul the salesman was excellent and…
Paul the salesman was excellent and very informative, his expertise is 2nd to none and his professional approach made the experience a pleasure.
26 de junho de 2026
Avaliação não solicitada
Excellent service
As I entered the store I was immediately approached by a smiling salesperson and asked if I had anything specific in mind. I answered and was immediately suggested that I look at several of the new styles of sofas/chairs in the Italian range.
24 de junho de 2026
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