poltronesofà - Dunstable Avaliações 

393
O TrustScore é 4.5 de um total de 5

4,4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... Ver mais

Avaliado com 4 de um total de 5 estrelas

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Dunstable

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, Reino Unido

  • 01582 691460

4,4

Excelente

O TrustScore é 4.5 de um total de 5

393 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,4

Todas as avaliações

(393)

16.963 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Both men were very helpful and arranged…

Both men were very helpful and arranged delivery asap. Other items like the rug was delivered with the sofa. Both were kind and had a smile.

19 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Amazing service in the store

Amazing service in the store

Very helpful sales assistant, all delivered same day and great savings

10 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Harman was very knowledgable and…

Harman was very knowledgable and friendly. We felt that nothing was too much trouble and we could make selections that suited us.
The sofa is very comfortable and good quality at a fantastic price and was delivered so quickly. Would recommend

10 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 1 de um total de 5 estrelas

Not satisfied with the purchase

Not satisfied with the purchase. The information informed by sales team is not the same about product. Would like to return the product ASAP

8 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Good Morning Arjun,


I hope you are well and thank you for taking the time to leave us your review.


We are very sorry to see that you have rated us as 1* on this occasion.


Looking over your order I can see that the product was sold as seen in store and as per your order document the furniture is non-cancellable.
I have passed your details onto the store and asked that you are contacted to discuss this.


Kind Regards
Lynsey
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Very helpful and professional

Very helpful and professional

7 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Very helpful understood we was on a…

Very helpful understood we was on a budget
Express delivery
Would highly recommend

7 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Very helpful assistant

Very helpful assistant, he was courteous and got me a very good deal

1 de abril de 2024
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Avaliado com 5 de um total de 5 estrelas

Good experience at ScS

I had a good experience at ScS over the weekend. I was on the hunt for a new sofa and Harmanpreet was very attentive and her customer service was above and beyond. I decided to buy the sofa and getting it delivered next weekend.

16 de março de 2024
Avaliado com 5 de um total de 5 estrelas

no pressure sale

salesman was very friendly it was a no pressure sale, we were given time to allowed us to make the correct decision.

very informative about the products you sell

4 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Upon entering the store my wife and I…

Upon entering the store my wife and I were immediately made to feel very welcome by Abz. He discussed our specific needs and showed us all the sofas that he thought we'd like. There was no pressure and nothing was too much trouble for Abz and his trainee Harmanpreet. After being offered a discount and cup of tea we bought a lovely sofa suite. I'd thoroughly recommend ScS Dunstable.Mark and Sarah Spinks.

3 de março de 2024
Avaliado com 5 de um total de 5 estrelas

The guys in store where great

The guys in store where great, so we're the delivery guys, everyone we came into contact with were amazing, very helpful and friendly. Ever so accommodating. Only issue I need to raise with scs is the sofa has a rip at the bottom, not sure where along the way that occurred.

1 de março de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Incorrect statement made in sale

Very attentive and super keen for the sale. Came across. Stated on numerous occasions that all SCS couches were pocket sprung, even jumped on the pocket sprung demo block. Asked the young sales person to confirm my saten power recliner chair and 2 seater recliner sofas were pocket sprung, he confirmed this on many occasions! Guess what, they aren’t , simple thin layer of foam with serpentine spring. After a few days the chair foam lost its firmness. The support was a major selling point and I believe this was intentionally mis sold, as you can’t make broad statements without that knowledge. I will never use scs again, I would return under the consumer rights act, but it’s more hassle than it’s worth and I wouldn’t have a chair. Not happy! Given 3 stars due to the time he spent and the effort to get a good price

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da poltronesofà - Dunstable

Resposta da poltronesofà - Dunstable

Good Morning Brent,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

We are very sorry to see that you are disappointed with the furniture and feel that you were mislead when the order was placed.
This is not the experience that we would expect for our customers and apologise for any upset caused.

I have passed your review onto the store to take a look over.

Many thanks,
Lynsey - ScS Social Media Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service in SCS

Fantastic service. Abz gave us the support needed and was very helpful. Sofas were delivered as promised on the same day. Delivery crew were super. They set up the sofas and placed it in the room we wanted.

28 de janeiro de 2024

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