Very friendly and helpful in store. Not pushy at all. Ordering was straight forward and sofas arrived around the time expected. Kept up to date with the delivery day and time. Delivery guys are very friendly and carefully checked over the sofa then confirmed we were happy. Quality and comfort of the sofa is excellent.

I was well looked after by Norman he certainly knows his stuff.
Very patient & attentive. Explained every detail regarding my purchase.
Excellent customer service skills . Thanks Norman from Elaine Cameron

The staff we dealt with David he made our experience easy.

The delivery was good and they kept us involved with the schedule
A

Good

Good service from staff (James)
Products good and good variety of materials and colours

Fantastic experience from start to finish. Norman made us feel very welcome and nothing was too much for him. His customer care was 2nd to none! Makes such a refreshing difference to have a staff member so passionate about his work and the product. I would definitely recommend a visit to the Kilmarnock shop. I can’t wait to get my suite xx

Excelent service from delivery boys could,nt be more helpful and polite

Since ordering in shop until delivery has been a great experience. Staff in shop spent time with me to ensure I made the right choice of furniture to suit my own personal life,,great information from them. Well done!!!
The delivery was fantastic, kept me updated with times. Delivery men were so polite and built furniture so quickly,,I cnt thank them enough.
I definitely made the right choice of company and I am so happy with my product.
All in all service from start to finish was 100 percent.

Very friendly and helpful what more can you ask for. Thanks guys.

We recently purchased a 3-seater, 2-seater, and armchair from Poltrone, and we couldn’t be happier with our experience. James was our sales advisor, and he was excellent throughout the process. He quickly understood exactly what we were looking for, was incredibly patient, and took the time to explain all the options and details to ensure we were completely happy with our purchase.

The service was professional, friendly, and never felt rushed. We would highly recommend Poltrone to anyone looking for a new sofa, and a special thank you to James for making the whole experience so enjoyable.

First class from order to delivery. David in the Kilmarnock store was so helpful and knowledgeable providing his expert help and guidance. We were kept updated on the delivery schedule throughout and the track facility was fabulous. Our delivery team of John and Gareth were friendly and courteous and got the job done in no time at all. Our new sofas and chair are the icing on the cake finishing a lengthy makeover. Poltrone are second to none for service and value for money.

When chair was ordered they gave us a 14 week wait for chair which was very accurate. The service in store from Norman was excellent. The delivery came exactly when the they said it would. With a tracking telling me where they were, and a phone call 15 mins before arrival. The delivery men were very efficient and friendly Damien and Lucca. Well done to both.

Suite is lovely and comfortable delivery went smoothly and both men were helpful and respectful l would recommend you to family and friends without a doubt our experience from start to finish was helpful stress less friendly thank you

Delivered on time , the guys were friendly and helpful. Everything ran smoothly .

Charlie and Alex were very professional in the way they delivered our sofas and footstool. Advance information was spot on and they were excellent when they arrived. No problem at all, job well done.

When I went to the Kilmarnock branch to enquire about the change of delivery days, I was greeted by a rather rude man. When I tried to enquired about the change he kept talking over me stating we have a wide window, I tried to tell him that I understood that, but kept on talking over me repeating we have a wide window multiple times, being to late to cancel, I made myself a promise never to do business with this company again. I will also spread the word to everyone i know.

David who helped me. Was very professional well mannered and patient. He talked me through all the choices that were open to me
Took time to explain what happens next once I chose.
Highly recommend. This store

The guys Michael and Paul delivered my sofa yesterday. Communication before delivery was great, they were very professional, quick and lovely gentlemen. Delivered my sofa with care. Sofa itself was made perfectly and sits lovely in my living room 10/10 all round! Staff in the shop weee amazing too, helped me with measurements and communication once delivery was booked also! Thanks again

We were served by a lady called Billie, in the Kilmarnock store. She was amazing. Very polite, friendly and not at all pushy. Any questions we asked she knew the answer straight away. It was a real joy to shop in the shop.

David was excellent, gave us great advice and very patient! Experience was seamless.