poltronesofà - Kirkcaldy Avaliações 

1.587
O TrustScore é 4.5 de um total de 5

4,6

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The member of staff, "Big Brian", was very patient, helpful and knowledgeable. He understood my requirements, showed me a range of furniture to try and answered my questions. It was a hassle free expe... Ver mais

Avaliado com 1 de um total de 5 estrelas

Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tracking delivery helped immensely. Delivery was good, given that the guys has to negotiate getting our sofas through our front door which was tight, but they succeeded.😀

Avaliado com 5 de um total de 5 estrelas

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Kirkcaldy

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, Reino Unido

  • 01592 806806

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(1.587)

17.727 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Sofas are very comfortable

Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property.
After assembly they explained in a friendly and engaging manner how everything worked!

31 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

To early to give a full review…

From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time.
Now we just have to see how the product holds up to daily life. Only having it one day we it’s too soon to judge quality. Come back in a year or two’s time for a better review.

31 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff - Brian was great helping us pick a sofa & chair showing us different material options 😊

26 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Sales assistant was helpful

Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.

24 de julho de 2026
logotipo da poltronesofà - Kirkcaldy

Resposta da poltronesofà - Kirkcaldy

Good Morning,

I hope you are well and thank you for your review.

I am very happy to see that everything went smoothly with your order and delivery and found the team to be helpful.

I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Delivery process was good throughout

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and careful not to damage anything, even took their shoes off to avoid marking the carpet.
Once completed all packaging was removed, highly recommended

26 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Brian was very helpful and courteous

Brian was very helpful and courteous, advised us on payment options etc.

23 de julho de 2026
logotipo da poltronesofà - Kirkcaldy

Resposta da poltronesofà - Kirkcaldy

Good Afternoon Jennifer,

I hope you are well and thank you for your review.

I am pleased to hear you had a positive experience in store and found Brian to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Great store in Kirkaldy Tracy was great…

Great store in Kirkaldy Tracy was great and helped us choose the right sofas ..
Tracy was very easy to deal with the right balance of professionals and a bit of humour too 👍
Only thing was we wanted to order headrests for the sofa but we couldn’t order them separately as our sofa was in the sale

21 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Couch heating up when plugged in and 1…

Couch heating up when plugged in and 1 side cushion sagging

17 de julho de 2026
logotipo da poltronesofà - Kirkcaldy

Resposta da poltronesofà - Kirkcaldy

Ciao Lorraine,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture so soon after your delivery has taken place.
We have raised this with the 3rd party technicians at Emmiera who are booked to come out tomorrow, to take a look.
Rest assured that we will look to have this resolved for you as quickly as possible.
Please accept my apologies as I can understand that this must have been worrying for you. If you have any questions in the meantime then you can reach our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Nice Transaction

Bought 2 sofas and foot stool from the Kirkcaldy store and the transaction was seamless, from the assistant that helped us in the store to the delivery guys from Edinburgh who installed these and took away all the packaging, First Class!

15 de julho de 2026

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