poltronesofà - Lincoln Avaliações 

1.585
O TrustScore é 4.5 de um total de 5

4,5

Tritton Retail Park, Tritton Road, LN6 7AN Lincoln, Lincolnshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We researched which sofa we thought we might like, found it in store and purchased it. Staff in store were helpful and friendly, Delivery arrived following messages informing us of delivery date an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service in store. Not too pushy. Gave us time to browse uninterrupted, but salesman was there to assist when needed. Sofas were delivered within the specified time period. Arrived at g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Me and my partner went in to the store for a look around on a sunday afternoon. We became aquainted with Jayne who helped us understand what exactly we were looking for. She didn’t try to sell us the... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tracking worked very well kept informed and on time . When the two sofas were brought in it was pointed out there was damage/large split to the fabric on the bottom of the sofa phots were taken and we... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Lincoln

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Tritton Retail Park, Tritton Road, LN6 7AN, Lincoln, Lincolnshire,, Reino Unido

  • 01522 518140

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(1.585)

16.028 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

THE BEST

Just that everything went like clockwork. And the delivery people were very polite and they were very helpful.
WELL DONE SCS
Will be shopping again with you soon.
Gary

21 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

The whole process was easy.

We researched which sofa we thought we might like, found it in store and purchased it.
Staff in store were helpful and friendly,
Delivery arrived following messages informing us of delivery date and time. Phone call from driver letting us know they would be with us in 30 mins. Both delivery men friendly, efficient and soon had the sofa in place and constructed. All packaging taken away.
The whole process was easy. Thank you

15 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Great All Round

Great staff that were very helpful and nothing was too much trouble. Very hospitable on entering the store and were not pushy.
The delivery guys were great and made light work of the difficult door apertures in my house.
The settees are great as well!!!

11 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Arrived damaged

Tracking worked very well kept informed and on time . When the two sofas were brought in it was pointed out there was damage/large split to the fabric on the bottom of the sofa phots were taken and we were asked if it needs to be reported ? We have waited a long time and spent a lot of money surely this should have been picked up at boxing stage but wasn’t. I am now waiting to see what will be done to rectify the issue

9 de julho de 2026
logotipo da poltronesofà - Lincoln

Resposta da poltronesofà - Lincoln

Good Morning Russell,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that there are some concerns with your furniture following your delivery.
Looking at the notes I can see that a tear in the basecloth, underneath the sofa, has been reported by the delivery crew. Please accept my apologises that this was not picked up sooner.

A service has been raised with the 3rd party technicians at Emmiera who will contact you over the next 2-3 days regarding the next steps.
If you require any help in the meantime then please do not hesitate to contact our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

A Great Experience and Fabulous Product

Great customer service in store. Not too pushy. Gave us time to browse uninterrupted, but salesman was there to assist when needed. Sofas were delivered within the specified time period. Arrived at given time on the day. Good contact with notifications of exactly when they would be here. Chris and Terry were polite and respectful of our property. They unpacked the sofas, placed them exactly where we wanted them and took all the packing away. Sofas are great and very competitively priced.
A really good experience. Thank you.

5 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Jayne at Lincoln is amazing!!

Me and my partner went in to the store for a look around on a sunday afternoon. We became aquainted with Jayne who helped us understand what exactly we were looking for. She didn’t try to sell us the most expensive items but sold us a sofa that she knew would suit us and our needs. She went above on beyond with us, bringing us refreshments on a hot day, getting to know us and just having a nice laugh together. We used their financing option which she talked us through with her colleague, Chase, and they answered all of our questions. Huge shoutout to Jayne for being so genuine and kind to us :)

2 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Overall it was an excellent service

Overall it was an excellent service. buying the furniture was easy and well explained but what let the experience down was being ignored by the staff once the final payment was made. The delivery team were excellent, friendly and efficient a credit to the company.

2 de julho de 2026
logotipo da poltronesofà - Lincoln

Resposta da poltronesofà - Lincoln

Good Morning Neil,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am pleased to see that you were happy with the service both in store and from the delivery crew on the day, its great to see that you found them to be friendly efficient as this is exactly what we would want for our customers.

I am very sorry that you felt ignored once the order has been placed, this is certainly not the experience that we would want for our customers and I will ensure that your feedback is received by the relevant teams.

Thank you for your order with us and we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and patient

Extremely helpful and patient as we chose our sofas and sofa bed - couldn't have been more accommodating
Nice quality leathers compared to the competition, and great that you can get most items in the store in every matching colour/fabric which made mixing and matching extremely easy

4 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Brilliant Salesman

Tha guy that served us remembered us from a couple of weeks before.
We were left to have a good luck and then we found him to place an order.Overall a first class salesman who was brilliant at his job.
Well done SCS

30 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Sofie was extremely helpful

The Sofa we chose with the help of Sophie at the Lincoln store. She was patient and answered all our questions over 2 visits. Delivery is a bit long but the timing works for us. We look forward to recieving our sofas.

1 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Wonderful service

To coin a phrase, love it, love it, love it! The whole process of buying my sofa, and armchair, has been an absolute dream. The sales lady was helpful at the start, I was kept informed of the whole process of it's making, and right up to the delivery of my furniture, was a really great experience. Thankyou Poltronesofa.

1 de julho de 2026

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