poltronesofà - Middlesbrough Avaliações 

1.612
O TrustScore é 4.5 de um total de 5

4,6

Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .

Avaliado com 5 de um total de 5 estrelas

We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... Ver mais

Avaliado com 5 de um total de 5 estrelas

The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... Ver mais

Avaliado com 3 de um total de 5 estrelas

Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Middlesbrough

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Reino Unido

  • 01642 779150

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(1.612)

16.273 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Second to none

This delivery service was 1st class. Communication, tracking facility and time related contact was spot on. The two lads who delivered my suite, were pleasant, efficient and removed any/all mess. I was more than happy with the full delivery aspect

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely 5Star..

On placing my order I can not fault the service I received from Barbara at the store, she was so helpful in assisting in making the right decision and colour choice.
It took about 6weeks for my sofa to arrive and the delivery guys did a fantastic job of placing it where I wanted along with unpacking and set up.

All the packaging was removed and my sofa looks amazing.10/10 ⭐️⭐️⭐️⭐️⭐️

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service from start to finish. Very helpful and take great care when delivering my new sofa. I couldn't be happier. Thanks again. Andrea.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service from the Middlesbrough Team!

We had a great experience with SCS. Andrew was incredibly helpful in helping us choose the perfect sofa that suited our requirements — very patient and knowledgeable.

Today, the delivery team, Paul and Dalton, went above and beyond while delivering our sofa to our 2nd-floor flat. Hats off to their hard work and professionalism — they truly did an amazing job!

Overall, the whole Middlesbrough team has been fantastic. Thank you all for your excellent service!

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We received our replacement recliner…

We received our replacement recliner sofa today, as our first one broke after only a few weeks. However, as with the first one, it came with plastic on the recliner, we couldn't remove the plastic the first time and had to go through a lengthy process to arrange to get this removed. When we asked for the guys to remove it one of them said "not a chance was he going near it with a blade and not their job to do this" then proceeded to say the plastic should be on there. Which after the first time we were made aware that that is not the case, I said to him would you have it on your sofa his reply was "I don't know I don't have a recliner sofa in a very flippant manor" which I felt was inappropriate and unprofessional. We ordered this furniture in February and to be still having issues 8 months later is unacceptable.

11 de outubro de 2025
Avaliação não solicitada
logotipo da poltronesofà - Middlesbrough

Resposta da poltronesofà - Middlesbrough

Good Morning,

I hope you are well and thank you for your review.

I am so sorry to see that some of the packaging has been left on the recliner section.

I have tried to call you today to discuss this further, there was no answer however I have left a voicemail message.
If you would like to call our aftercare team on 0191 7313300 and we can ensure that this is resolved as quickly as possible.

Many thanks
Lynsey - ScS Social Media Team

Avaliado com 1 de um total de 5 estrelas

After paying over£3000.for a sofa .in…

After paying over£3000.for a sofa .in April just gone it looks years old .its puddled which won't go back once you get up .we actually went away for a wk & it was the same when we arrived back .no help from customer service. Apart from sending someone out to look at structure obviously that's not the problem!! Just dont want to know & having poured our heart out telling them we made a wrong choice on our last purchase so need guidance there do this to us !! Shocking ..avoid SCS you will be sold crap furniture. What you see in store is NOT WHAT YOU GET DELIVERED!!

2 de outubro de 2025
Avaliação não solicitada
logotipo da poltronesofà - Middlesbrough

Resposta da poltronesofà - Middlesbrough

Good Morning Allison,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture and apologise that you feel you have not received any help with this.
As your order details are not included I am unable to advise further but please feel free to send a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.

Many thanks
Lynsey - ScS Social Media Team

Avaliado com 5 de um total de 5 estrelas

From the time we ordered our sofas to…

From the time we ordered our sofas to delivery it was a 5 star experience. The lady in the shop was patient and very knowledgable.

Communication about delivery date and time estimate was given a couple of days before with an estimated time the night before.

Stephen & Michael the delivery guys kept us updated about delivery time. They were very polite and efficient, nothing was too much trouble. All the packing was removed.

The sofas are extremely comfortable and we are very pleased with our purchase.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

Robert and Kai were so lovely! I love my sofa and excellent service from both of them! It was a tight squeeze and they both managed while chatting to the kids in the process. Thankyou lads, would highly recommend

20 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I was very impressed with the delivery especially as I live in an upstairs flat. Both men were quick & efficient & very helpful. Great service.

4 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Brilliant service from Matthew in the show room at Cleveland Retail Park to the 2 delivery guys who swiftly and carefully delivered my mums new sofa. Excellent communication from the company to let us know exactly what was happening and to the fifteen minute slot of the delivery.

30 de julho de 2025
Avaliação não solicitada

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