poltronesofà - Milton Keynes Avaliações 

2.375
O TrustScore é 4.5 de um total de 5

4,7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Giulia was professional, friendly and polite. She took the time to understand our needs and what we wanted from a sofa. Clearly explained sofa benefits, warranty and after care health check. Sofa deli... Ver mais

Avaliado com 5 de um total de 5 estrelas

The overall experience was very good. Staff were courteous and gave us time to decide. DElivery was good. We gave two telephone numbers to ring, mine and my daughters. A week before we informed th... Ver mais

Avaliado com 4 de um total de 5 estrelas

Shout out to Jamielee as she was a star, we are very indecisive people and she rolled with it to make sure we had what we wanted couldn't thank her service enough.

Avaliado com 4 de um total de 5 estrelas

Buying was a convoluted process. I think three months is too long to wait for a single recliner with footstool - it effectively means, having paid in full, having that money tied up without the benefi... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Milton Keynes

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, Reino Unido

  • 01908 540010

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(2.375)

17.986 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent! Giulia was very helpful, she explained about the furniture and options available. Felt looked after and she was very patient.

1 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Good selection of sofas

Good selection of sofas, fabrics & colours, kept us updated throughout buying process. Useful to have van tracker. Delivery guys were efficient, all packaging taken sway. Suggest automatic 2 year reminders are sent for sofa health check, lots of people will forget!!!

31 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

After visiting various shops for a sofa…

After visiting various shops for a sofa we decided to go back to see Martin who was excellent he was very friendly, and told us all about the suite we were interested in and decided to buy, very efficient from start to finish, thank you Martin

30 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

I am still waiting to hear about the delivery from Milton Keynes

I am still waiting to hear about the repair

Also it has been nearly two weeks for our order from Milton Keynes to be delivered

25 de julho de 2026
logotipo da poltronesofà - Milton Keynes

Resposta da poltronesofà - Milton Keynes

Good Afternoon

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read that there are concerns with your furniture.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

If you would like to send us an email with your order number you are still awaiting delivery on to socialmedia@poltronesofa.co.uk we can look into this for you

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Avaliado com 2 de um total de 5 estrelas

The delivery guys were polite and did a…

The delivery guys were polite and did a good job of putting the furniture in place where I wanted it and when I pointed out that there was a mark on the sofa they assured me that it would come out using the cleaner they gave me after they left my husband returned and proceeded to remove all the tags that were left on and noticed a tear in the leather we rang and was told ( automated response) that we had to fill in a form online as I do not have a pc I tried to do this on my phone but the web is not secure and it could expose all my passwords and credit card details so obviously I cannot use it I now have to make a very long journey to my nearest store and hope that they will help me not impressed that I cannot talk to anyone on the phone

24 de julho de 2026
logotipo da poltronesofà - Milton Keynes

Resposta da poltronesofà - Milton Keynes

Ciao Jayne,

Thank you for taking your time to leave us a review.

I am sorry to see that you have had issues with your furniture upon delivery and that there are issues with uploading your pictures to our online form for our aftercare team to investigate.

Please contact our aftercare team on 0191 731 3300 in order to report these issues. If you advise that there are issues uploading the photos due to security etc they should be able to assist with an alternative method of receiving these.

In the mean time I will forward your account to them and ask for them to contact you with assistance on this.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Greeted at the door, asked requirements, I went looking for something I had seen on line but they don’t have in store, wanted to test how cosy it was, luckily, Jamielee showed me equivalent thank goodness she did. She then showed me every possible scenario in the store to match my measurements . Jamielee was so helpful and very patient, not a pushy sales person at all.
Went beyond to get me the right sofa in the right fabric and a footstool and chair. Just now waiting delivery

24 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

They weren't pushy

They weren't pushy. But we're helpful when i needed it.
My only criticism is that iv had no confirmation email of my purchase but was sent a quote before my purchase. I feel you should send out confirmation emails.

22 de julho de 2026
logotipo da poltronesofà - Milton Keynes

Resposta da poltronesofà - Milton Keynes

Good Afternoon Mrs White,

I hope you are well and thank you for your email.

I am pleased to see that overall you had a positive experience with us.
Please accept my apologies that you did not receive a copy of your order documents, this is normally sent automatically once the order is completed in store.
I have tried to call today however there was no answer so I have sent a copy over to your email.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Excellent experience all round

Excellent experience all round. Fabulous smelling store and extremely helpful staff without being pushy.
I think I have a lovely sofa and chair which was heavily discounted - looking forward to receiving my new furniture,

20 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Sofa Bed

Excellent well made Sofa Bed with a wide range of colour fabrics to choose from and the mattress is of great size and quality. Delivery was on time with very good communication and the team carefully unpacked and positioned the Sofa Bed in the room of our choice. We are very pleased with our purchase.

17 de julho de 2026

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