Very helpful with choosing our sofa

The best customer service very helpful even offered us Italian coffee I was served by young Asian man who was fantastic overall all staff are very pleasant can’t ask more than that very pleased to purchase from them

Very knowledgeable salesman Trevor made whole process easy He certainly knows his furniture and was very helpful

Good communication. Good information. Good advice.

Our customer service gent Fabio was so fantastic. He gave us so much information about the sofa that we had chosen. We are so pleased. Thank you

The Sales representative was very good and helpful.

Gerald was brilliant, helped us pick the perfect sofa. No pushy sales and made sure we got it right.

Our visit was a pleasant experience due mostly to the feeling of been left to find our own way around and take as long as we wished, also particularly been helped by Gerald who was extremely helpful and knowledgeable and was on hand to answer any questions we had

The sofas were amazing- excellent quality, great fabric and what was surprising was how affordable some were. The experience was made exceptional by Gerald, who helped me choose the sofa carefully, demonstrated everything and went above and beyond.

Fantastic service from all the team at Solihull, also the sales team made you feel at ease to browse around the store ...

Sofa arm bracket on crooked even though we have only had it a few weeks told to claim off insurance!
Still awaiting £300 price match refund after weekly emails and constant phone calls!

Very friendly and helpful

Fabio offered a great customer service along with the manager and I look forward to receiving our lovely sofa

I wouldn't advise anyone to get a sofa from them. I purchased my sofa 8mths ago over £3000 and insurance was sold to me, stating that any problems we will fix no matter what , under warranty and insurance
A part started to protrude from the backrest at 8mths of having the sofa. The engineer came out and said you should sit in the middle of the sofa because you sit on the side. it is 3 & 4 seater, we can't all sit in the middle, and they would not take responsibility or fix it, even though it is under warranty. put down as invalid claim and won't take it further. Customer service told me if the engineer says invalid, then we can't do anything else
Worst customer service, would advise never buy from them. They just want to sell you insurance and take your money, but they will not follow through.
I'm taking them to Trading Standards and never buy from them again made the biggest mistake. Be warned

Went to the shop, ordered a sofa they said would arrive in two weeks. It's now been over two months, no sofa in sight. Automated system had me wait at home twice (taking two days of annual leave to do so), only to find out it was never coming. The shop blames the warehouse, the warehouse blames the shop, neither are easy to reach. They're over reliant on an automated system that clearly doesn't work. They've outright lied twice. Spoken to multiple people (1 in 10 phone calls answered) including the manager who say they'll personally sort it, but as soon as the phone goes down, they don't do anything. So currently they have over £1000 of my money, and there's no indication a sofa will ever arrive. Read the T&Cs, specifically says they aren't liable for wasted time or loss of earnings. My only option is to cancel the order, which I now feel like I'll have to do (if I can ever get hold of them to do so), and go somewhere else.

I cannot fault the delivery men, all went smoothly.

I ordered 2 sofas I footstool in October 25 I received delivery of these Feb 26 they were very eager for the sale promising this and that one was a price match if it went on sale for cheaper before delivery they would discount of the bill the difference ,in January 26 my sofas went down a £100 pound each and the footstool £80 which in my reckoning is£280 pound discount when I went in February to pay the discount had not been applied but I was promised this would be honoured and given back, stupidly I paid and I haven’t received any discount and now they are disputing it,totally unreputable company only interested in profit and certainly not customer service SCS totally let the staff down who work for them so please be aware of false promises,will not be using them again.😡😡😡
So for some reason the manager gave me a discount which I didn’t ask for then told me about extra discount if the furniture is reduced,WAS THIS BECAUSE HE KNEW HOW BAD YOU ARE AT GIVING THE Discount my order went down in the sale by £280 pounds
The manager’s discount was £180 just be honest you don’t really want to give these discounts it’s just a sales pun.

We went along to SCS to have a look at sofas and armchairs.
We were walking around aimlessly when Gerald approached us and asked what we were looking for. He then took us around the store to try different sofas and armchairs.
He was very informative and commented on how we were sitting and why they were or weren't the best fit for us. We had narrowed it down to two or three. We mentioned about needing the sofa to sit in the middle of the room so we were concerned about trailing wires. He then informed us that they can be battery operated.
Originally we were just going to get a few details and go home to decide but Gerald made us feel so confident in the choice we finally made that we agreed a sale whilst in store.
When he had completed all our requirements he went through everything very thoroughly with us before finalising the sale.
Gerald exceeded our expectations in the friendly, informative and efficient way he assisted us and I dont think we would have agreed a sale if we had been left to wander round the store by ourselves.
Throughly happy with service we received. Gerald is an invaluable member of staff at that store

I was unimpressed with the SCS delivery service.

The delivery time started around 0700-0800hrs. And kept getting moved back. They arrived 0915hrs.

Damage was caused to the property by the delivery drivers. The damage is as follows:
Front door frame chipped and scratched. Requires painting
Bi-fold doors chipped and scratched by delivery men. Unfixable.
Bi-fold door key was bent beyond use in the lock by delivery men.

All damage was avoidable and was due to lack of care and attention. The delivery team did not mention they had caused any damage, even though it must of been obvious to them that they bent a key in a lock and caused damage.

Unimpressed and out of pocket to fix the damage caused.