poltronesofà - Stevenage Avaliações 

1.039
O TrustScore é 4.5 de um total de 5

4,5

Unit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN Stevenage, Hertfordshire,, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The salesman was very helpful, knew his subject, unusual considering the other places we had visited. Went in for a chair came out with two sofas to go with it. They are a good quality, very comfortab... Ver mais

Avaliado com 5 de um total de 5 estrelas

Initially Muddassar was the first person we met who helped us out massively with furniture choices and sizes, we went away to measure up and then returned,unfortunately it was Mudassars day off, this... Ver mais

Avaliado com 5 de um total de 5 estrelas

Communication! There was good communication between the delivery team and us . That is important . Nothing more frustrating than a shoddy delivery . Nobody likes taking a day off work for a delivery a... Ver mais

Avaliado com 5 de um total de 5 estrelas

5/5 - Recommended to friends and family Poltronesofa's products look and feel quite unique compared to what's on the market and offered from their "sofa competitors". Very happy with the s... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Stevenage

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN, Stevenage, Hertfordshire,, Reino Unido

  • 01438 341620

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(1.039)

16.028 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

The salesman was very helpful

The salesman was very helpful, knew his subject, unusual considering the other places we had visited. Went in for a chair came out with two sofas to go with it. They are a good quality, very comfortable with an impressive finish.

19 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Very good service

Spotless showroom, sales staff very helpful and delivery and assembly team were amazing and so efficient. Good communication.

16 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Alex & Jac

Alex & Jac were the most friendliest, lovely delivery guys ever, could not fault them atall, they deserve a raise 100%, they bought the sofa in with ease after unpacking it outside and set it up without any issues, myself and my mum were so happy with Alex & Jac and the sofa, thank you so much

16 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent

Brilliant the team was amazing in helping pick out our sofa and was brilliant at rearranging a few things for us the delivery team was excellent put the sofa together for us exactly where we wanted it would defently recommend to others im loving my new sofa so much and I love the range of colours they have

17 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

From the time of going to the showroom…

From the time of going to the showroom through to the sales team helping us with purchasing the recliner chair we wanted was simple and easy with great advice whilst listening to our requirements. The delivery staff were exemplary polite friendly and professional.

11 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Lilliana served me

Lilliana served me. She was so helpful, nothing was too much trouble.
Good range of chairs and we looked at them all.
Will let you know what I think of the chair I bought once its delivered.

7 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Manager was a totally liar just to get…

Manager was a totally liar just to get a quick sales out of me. Lied about delivery. Pushy salesman. I bought a sofa from the showroom which was discounted. I’m not even sure if I get a years warranty as he lied about delivery taking my old sofa and bringing me my new sofa, which then I discovered that I had to pay extra for the removal of the old sofa. He never stated this just to get a quick sale for his own commission.

2 de julho de 2026
logotipo da poltronesofà - Stevenage

Resposta da poltronesofà - Stevenage

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that you feel disappointed regarding the service received in store and I can understand how frustrating this must be for you.
We do expect that the team are professional and helpful at all times and again I am sorry if you felt they were pushy at any time.

I am unable to comment regarding the information that was provided in store however if you would like to discuss further you can reach the store directly on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 4 de um total de 5 estrelas

This review only received 4 stars…

This review only received 4 stars because we did not get adequate advance notice of a delivery time and date so therefore had to remove our old 3-piece suite out the day before which was most inconvenient, otherwise shop staff and delivery team were perfect.

1 de julho de 2026
logotipo da poltronesofà - Stevenage

Resposta da poltronesofà - Stevenage

Ciao Brian,

I hope you are well and thank you for sharing your feedback.

I am pleased that you were happy with the service received from both the team in store and the delivery crew.

I am however very sorry that you were not given enough notice regarding your delivery date and apologise for any inconvenience caused.
I will certainly pass on your feedback to our bookings team as this helps us to make improvements moving forward.

Thank you very much for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

You promised to deliver

You promised to deliver when we were really needing our sofa bed you did just that. The service we received through out was was first class. Take a bow Stevenage and thank you.

23 de junho de 2026
Avaliado com 3 de um total de 5 estrelas
logotipo da poltronesofà - Stevenage

Resposta da poltronesofà - Stevenage

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that the lead time for your delivery is longer than you may have hoped for when placing the order with us.
All goods are made to order so we do provide an estimated timeframe however as soon as this is ready for delivery we will reach out with the first available date.

Thank you for your order with us and we hope that you will be happy with your furniture on arrival.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 4 de um total de 5 estrelas

Friendly helpful experience

Friendly, non pushy staff.....allowed us plenty of time to browse & ask questions.

26 de junho de 2026
logotipo da poltronesofà - Stevenage

Resposta da poltronesofà - Stevenage

Ciao Theresa,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us and found the team to be friendly.
We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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