poltronesofà - Stirling Avaliações 

1.712
O TrustScore é 4.5 de um total de 5

4,6

24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Salesman Will approached us on entry, asked what we were looking for. Told him specifications, leather etc. Told him rough budget. He took us round store and showed other sofas but grades of c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not push... Ver mais

Avaliado com 4 de um total de 5 estrelas

Liked when on arrival member off staff directed me to areas in store I was looking for and left me to search and when needed helped me make the right decision so thank you Stirling store.

Avaliado com 5 de um total de 5 estrelas

Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Stirling

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • 24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, Reino Unido

  • 01786 477430

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(1.712)

17.608 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Friendly service

Having visited numerous retailers, we found the service given by Steve was second to none. Very knowledgeable, friendly and not pushy like some other retailers. Very happy with the service so far and awaiting delivery of our suite in September.

9 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Best customer service from Steve

We were helped at the Stirling branch by Steve. He was very accommodating and supported us through the whole process. Steve was very friendly and chatty making the experience a lot more enjoyable and successful. He was also very enthusiastic and knowledgable about his job making our decision much easier. Couldn’t recommend him more.

6 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Steve “ with the Pinny”

Me and partner went into the Stirling Showroom not intending to buy. We came across the perfect sofa that worked for us in both function and style. Steve “with the Pinny” has outstanding service. Made us feel relaxed and guided us through the whole sofa buying experience without any pressure. Would highly recommend visiting Steve at the Stirling showroom.

6 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Raymond really listened to what I needed.

Raymond was the first sales specialist to ask me and to really listen to what I needed. He was professional and I appreciated he did not waste my time looking at unsuitable sofas. He approached me but was not over bearing and gave me time and just the correct amount of assistance I needed. He was also super friendly. What a great range of sofas - all customizable in the biggest range of fabrics seen ! Very happy with assistance given after purchase and help with shipping/ courier service.
Thank you Raymond and team.

30 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

I went back to change the size off my…

I went back to change the size off my sofa salesman was not very pleasant about it it was the very next day he made me like cancelling my order

28 de maio de 2026
logotipo da poltronesofà - Stirling

Resposta da poltronesofà - Stirling

Good Morning,

I hope you are well and thank you for your feedback.

I am sorry to see that your experience when returning to amend your sofa order was not a positive one and would like to apologise for how this made you feel.

We strive to provide friendly, helpful service at every stage of the customer journey, and it is disappointing to learn that this was not reflected during your visit.
Rest assured that I will pass on your comments to the store to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 4 de um total de 5 estrelas

We had no problems

We had no problems. The salesman in Stirling was very helpful and non pushy. The suite arrived at the time stated and the delivery staff were on time and very helpful. Oh, and by the way, the furniture so far is great for sitting on.

22 de maio de 2026
logotipo da poltronesofà - Stirling

Resposta da poltronesofà - Stirling

Ciao David,

I hope you are well and thank you for your 4* review.

We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Raymond was fantastic

Raymond was fantastic , very nice and totally knew his sofas , didn’t pester us or anything left us until we needed him . Hadn’t intended to buy but he made it stressless and helped us , great job

22 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

I was really happy with the service I…

I was really happy with the service I received in store couldn't be happier with the gentleman that served us he was very professional from start to finish but what we wernt happy with was once we bought our sofa we told him we were collecting our sofa and he told us that there was no such thing any longer since you guys took over as a SOLD SIGN so we have to put up with people ie. Chilldern jumping all over the sofa ee just paid our hard earned money for, so No we're not happy with that at all.
Thank you
Jacqueline

24 de maio de 2026
logotipo da poltronesofà - Stirling

Resposta da poltronesofà - Stirling

Ciao Jacqueline,

I hope you are well and thank you for taking the time to leave us your review.
We’re pleased to see that you were happy with the service you received in store and that our team member provided you with a professional service.
However, we’re very sorry to hear about your disappointment regarding the display sofa after purchase and completely understand your frustration.

We appreciate your comments as customer feedback like yours helps us review our processes and improve the overall experience we provide.
Thank you again for your order with us and we hope that you are happy with your sofa.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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