poltronesofà - Stockport Avaliações 

1.978
O TrustScore é 4.5 de um total de 5

4,6

12 The Peel Centre, St. Marys Way, SK1 2HU Stockport, Cheshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The staff let us know they where their if we needed help but then we were left to look round and try out the furniture without being pushed to buy. When we were ready to buy a sofa the sales assistant... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were able to look around freely without being badgered by the sales people. The assistant 'Red' told us the basic info and then left us to wander freely but he was on hand to answer questions. W... Ver mais

Avaliado com 2 de um total de 5 estrelas

Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media so... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own w... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Stockport

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • 12 The Peel Centre, St. Marys Way, SK1 2HU, Stockport, Cheshire,, Reino Unido

  • 0191 731 3300

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,6

Todas as avaliações

(1.978)

18.181 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Help full staff

The staff let us know they where their if we needed help but then we were left to look round and try out the furniture without being pushed to buy. When we were ready to buy a sofa the sales assistant explained everything and was extremely helpful.

10 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Highly recommend Raz

We went back to see Raz who sold us our sofa earlier in the year as we wanted another chair and he was exceptionally helpful and provided brilliant customer service again can highly recommend Raz to any one

8 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Able to,look around freely but help and advice readily available on request.

We were able to look around freely without being badgered by the sales people. The assistant 'Red' told us the basic info and then left us to wander freely but he was on hand to answer questions. We visited 3 times in total and were impressed with the product and by the help and advice given to us each time.
Hopefully we will be equally happy with our purchase.

22 de agosto de 2026
Avaliado com 2 de um total de 5 estrelas

Terrible aftercare

Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media sofa and was told I have to fill a form in, which is the most difficult I have ever seen. BEWARE before you buy from this company.

15 de agosto de 2026
Avaliação não solicitada
logotipo da poltronesofà - Stockport

Resposta da poltronesofà - Stockport

Good Morning Miechelle,

I hope you are well and thank you for your review.

I am very sorry to see that you are disappointed in the aftercare service and I apologise for the concerns that you have with your furniture. I can understand how frustrating this must be for you.

The online form does allow us to obtain all of the relevant information that we need, to fully review any issues, and advise on the next steps.

I am unable to locate a form from yourself so if required I have provided the link below.
You would just select the option for manufacturing fault and submit at least 6 different photographs of the furniture. The form does also show examples of what kind of photos we are looking for.

The link that you need is https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Selected our product from the Stockport…

Selected our product from the Stockport Branch the delivery date quoted was completely accurate and the goods arrived as promised
They were delivered by a very professional team who kept in contact to advise on arrival time
In short extremely satisfied

25 de agosto de 2026
Avaliado com 4 de um total de 5 estrelas

Really good selection of furniture to…

Really good selection of furniture to choose from in many colours and materials. No hard sell just good product information.
After selecting the 2 sofas that we wanted we placed the order and that's when we found out about the extra charges. Because the colour we chose was not the same as the style in store we had to pay an extra £100 per piece, and was then advised to purchase caps to put on the tubular legs as they were not fitted as standard. Little disappointed in these extra charges considering the overall cost of the sofas, never had to pay extra for colour and feet before !

18 de julho de 2026
logotipo da poltronesofà - Stockport

Resposta da poltronesofà - Stockport

Good Afternoon Wendy,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the selection of furniture and materials available however I apologise that you disappointed regarding the charges.

The prices do vary dependant on the fabric/leather and colour option chosen however we would expect that this is fully explained whilst the order is being placed. I can completely understand any frustration if this was not the case for yourself and apologise for any disappointment caused as this is not the experience that we would want for our customers.
I will certainly pass on your feedback to the store, to help us improve moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 1 de um total de 5 estrelas

We bought our suite in December and…

We bought our suite in December and have had technician out to it a few times,can't get any repairs or satisfaction from this company will never use them again and would not recommend.the 5 year warranty is not worth the paper that it's written on even the shop will not help

17 de agosto de 2026
Avaliação não solicitada
logotipo da poltronesofà - Stockport

Resposta da poltronesofà - Stockport

Good Morning Jack,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture and feel that this has not been resolved.
As your order reference is not included I am unable to locate your details or advise further.
If you would like us to take a look then please send a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Very comfortable stylish sofas

Not been to this store before. Welcomed warmly and advised about store layout, price structure etc and left to wander in peace. Advice available when needed. Very helpful assistant (Red)

2 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good service

Lovely, spacious showroom with no pressure from staff. Helpful and quick to qualify for finance. Received confirmation of delivery date the next day - looking forward to receiving my new sofa! Prices competitive in the clearance section too.

16 de agosto de 2026
logotipo da poltronesofà - Stockport

Resposta da poltronesofà - Stockport

Good Afternoon Karen,

Thank you very much for your time today, it was really lovely speaking with you.

We appreciate all of your comments and are pleased that you did have a positive experience in store overall.

Take care and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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