Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Ver mais
Localização
Trocar localizaçãoPortrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB
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Veja o que dizem as avaliações
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Ver mais
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Ver mais
Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre poltronesofà - Stockton, Portrack
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Reino Unido
- 01642 633012
4,6
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They knew I wanted they were very…
They knew I wanted they were very helpful not pushy like some salespeople can’t wait for my sofa and chair to be delivered
25 de julho de 2026
Delivery driver
Delivery driver, his mate did a fantastic job polite and courteous nothing was a bother
23 de julho de 2026
Excellent service the sofa came…
Excellent service the sofa came yesterday. But the gliders were missing they came this morning and put them on.
23 de julho de 2026
Two Lads were extremely polite and very…
Two Lads were extremely polite and very careful in my home, they rang me to let me know when they were arriving
23 de julho de 2026
From ordering our beautiful green…
From ordering our beautiful green leather 3 seater and one chair to it being delivered when promised, we have had excellent service. 👌
18 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Having second thoughts about the quality
the delivery and set up was very good.The general quality of the couches was good,just one or two little niggley faults in the overall finish which is why we only gave it 4 stars.Further to our initial comments and after having the couches for 1 week we are finding more annoying faults in the general quality .We are puzzled by the advice given of not using leather polish on a leather couch.
18 de julho de 2026
Resposta da poltronesofà - Stockton, Portrack
Good Afternoon Mr Lanchester,
I hope you are well and thank you for your review.
I am pleased to see that everything went smoothly with your delivery however I am sorry that you have some concerns.
You can certainly raise any issues with the furniture by completing our online contact form, on the link below.
This allows us to obtain all relevant information so that we can review and advise on the next steps.
https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The men were very good had a struggle…
The men were very good had a struggle but managed thanks
18 de julho de 2026
First class delivery and installation
Accurate and timely communication. Professional, knowledgeable and friendly installation team. A very slick operation.
19 de julho de 2026
Delivered excellent service well to 2…
Delivered excellent service well to 2 lads who delivered
17 de julho de 2026
Staff were very helpful and friendly…
Staff were very helpful and friendly with lots of information about the item we chose
14 de julho de 2026
The salesman who dealt with us was very…
The salesman who dealt with us was very knowledgeable friendly a d not pushy.
The process was very easy and he was excellent
7 de julho de 2026
Lovely showroom
Lovely showroom
Smells lush too
Nice touch of bottle water very hot day
Returning to order chair and stool to match sofa
Professional knowledgeable staff
Lovely lady
Easy ordering process
16 de julho de 2026
Excellent Experience
We had an excellent experience from start to finish. The showroom was spotless, well-organised, and had a relaxed, welcoming atmosphere. The sales team were friendly, knowledgeable, and gave us plenty of time to look around without any pressure, which made the whole experience enjoyable. It was refreshing to deal with people who were genuinely helpful rather than pushy. We would definitely recommend them to anyone looking for a stress-free buying experience.
16 de julho de 2026
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