poltronesofà - Stockton, Portrack Avaliações 

3.739
O TrustScore é 4.5 de um total de 5

4,6

Portrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Stockton, Portrack

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Reino Unido

  • 01642 633012

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(3.739)

18.779 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good In Store service

Good In Store service, delivered on date promised & delivery team phoned 1hr beforehand to advise how long they would be before arriving. They were respectful of the property & the new carpets, taking shoes off & taking all packaging away. A brilliant service from start to finish

3 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Communication for delivery issue

We was given a time the guys would be here to deliver sofa.
On walking back with the dogs a van was waiting in the driveway. We had not received a text stating they were here to deliver sofa. This was so much earlier than our allocated time so this needs to be addressed.
They did say they had trouble with a van.

The guys were nice and chatty got the job done and went .

3 de julho de 2026
logotipo da poltronesofà - Stockton, Portrack

Resposta da poltronesofà - Stockton, Portrack

Ciao Geoffrey,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that the delivery crew arrived earlier than we had initially expected on the day.
We do advise that all timeslots provided are estimated and can change however I apologise for any inconvenience that this may have caused you.
I will certainly pass on your comments to our Distribution Centre as this helps us to improve our customer experience moving forward.

Many thanks,
Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Happy Customer great service

We were greeted at the door by a lovely lady called Chris at the Portrack Stockton branch who explained the new offers and what fabrics and colours various furniture could be ordered in.
She then left us to have a browse and said "give me a shout if you need help" which we did.
Chris helped us with the style, colour and fabric and was very knowledgeable.
We wanted to decide and she said come back any time and told us the days she worked.
We went back and purchased a lovely four seater settee and are now awaiting delivery.
Very pleased with the choice and service.

30 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

The quality and choice of colourways…

The quality and choice of colourways was refreshing, that we could actually have what we wanted. Was slightly disappointed at this time of year for the wait until mid September. I am miffed that we paid in full for the order and only a week later there is advertising of a sale with great reductions on, if only we had known.

30 de junho de 2026
logotipo da poltronesofà - Stockton, Portrack

Resposta da poltronesofà - Stockton, Portrack

Ciao Martin,

I hope you are well and thank you for your review.

I am pleased to see that you were able to find the furniture and colour that you wanted on your visit to store.
I can understand your disappointment regarding the lead times for delivery however as all furniture is made to order we can only provide an estimated arrival date.
As soon as your order is ready we will reach out with the first available date for delivery.

I am sorry also regarding the sale, we can only apply the offers which are available at the time however I can see that some discounts were applied to your order.
Please do not hesitate to contact the store on 0191 7313300 if you would like to discuss the reductions which were applied.

Thank you very much for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Arrived on time

Arrived on time. Kept me informed of arrival time. Delivery team where polite and efficient, respectful of my property and did a good job unwrapping and putting furnature together.

2 de julho de 2026

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