When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on. I used the website online to make my order and it was very simple to c... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The whole was almost a delight until day of delivery. I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened!... Ver mais
Excellent service. We were unsure what sofa we wanted when we first went in-store but got expert help & advice from John. His outstanding knowledge helped us choose the right sofa for us. The rest o... Ver mais
Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The pack... Ver mais
Detalhes da empresa
Sobre poltronesofà - Sunderland
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Borough Road, 0, SR1 1PT, Sunderland, Tyne and Wear,, Reino Unido
- 0191 731 3300
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff member who dealt with me was…
The staff member who dealt with me was perfect. Knowledgable and efficient and friendly.
13 de agosto de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ordered our setee today
Ordered our setee today, very helpful sales person, full of information about extras, made you very comfortable when in conversation, never felt pressured, made to feel at ease. Would definitely recommend ScS for your next purchase. We looked at various other furniture centres which they couldn't help us with the colour we required but ScS had the colour. Thanks ScS..
16 de agosto de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service, prompt, lots of contact updates, great delivery.would use again.
Service of purchase excellent, delivery time spot on. Great communication from carriers, arrived promptly and on schedule. Removed all packaging, pleasant delivery staff.would use again.
14 de agosto de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The 2 lads Kai and Jimmy where a lovely…
The 2 lads Kai and Jimmy where a lovely couple of lads chatting while they worked it was a pleasure to let the in my home good luck for the future lads x
10 de agosto de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery superstars
Just wanted to say how friendly, professional and helpful Dalton and Bobby were at delivering and setting up my sofa! Bobby especially was so engaging with my little boy and made him a part of the whole experience talking to him/hi fives etc. Massive thank you! So helpful with any questions I had also. Couldn’t have asked for a better customer service experience.
8 de agosto de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Absolutely professional in handling and…
Absolutely professional in handling and setting up my sofa. Their timing was top notch as well.
22 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Had our sofa delivered by Mick and Goffy absolutely delighted with their service 2 really nice helpful guys! Scs delivered.
27 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
John Sunderland shop
The sales advisor John could not do enough for me. He was transparent, open made me feel very comfortable. He informed me on everything that I needed to know. He was outstanding down to earth and friendly.
26 de julho de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect service very helpful happy with…
Perfect service very helpful happy with my order
24 de julho de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful when purchasing
Very helpful when purchasing, and delivery was on time when they said, plus very courteous guys delivering and very helpful.
25 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
liam at sunderland scs was polite kind…
liam at sunderland scs was polite kind and friendly and made my visit relaxing. the shop was lovely and cool. i got the red rug liam ordered for me today 23rd july and i am over the moon with it. it's really smart and the quality is excellent. thank you scs.
18 de julho de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fab love the sofa !
23 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service through out.
12 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery of sofa's x 2
Great delivery service, received a 2 hour time slot evening before and a courtesy call later. On day of delivery further call to confirm final delivery time (20 minutes slot). On arrival the team - Bobby and Paul were very courteous, took a lot of care to ensure items and our property were not damaged, clear care instructions were given and then they took all the packaging away with them. First class. Thank you.
20 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
2 lovely lads Dalton and Steven
2 lovely lads Dalton and Steven ask how i wanted my sofa couldnt do enough thank you
17 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant!
Dalton and Foss delivered our sofa this morning, they provided a great, friendly and efficient service. They were on time and very helpful. They took all packaging away and set up the furniture exactly where we wanted it.
16 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was kept informed of the delivery…
I was kept informed of the delivery date. A week in advance I was told a pm delivery time. Two days before I was informed a time slot. This message was repeated. Next message the time slot was much more precise. A window of 1 hour. The delivery men were on time and were very helpful and pleasant. Good customer service.
12 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Two fantastic delivery guys Steven and…
Two fantastic delivery guys Steven and Kai - very polite and friendly - delivery was on time, with quick and efficient service from the lads - cant fault it
11 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Paul was helpful and pleasant and…
Paul was helpful and pleasant and answers all my questions
2 de julho de 2024
Resposta da poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.