We were helped by a lovely guy called Aaron, his customer service and knowledge was second to none and he made the entire process really enjoyable and smooth!

He made sure we were looked after and found us the best way to secure our sofa financially, super super happy with our sofa and our whole experience, and that is down purely down to Aaron so thank you very much to him!

The two salespeople I delt with were polite, informative, knowledgeable without being overly pushy.
Well done

Great staff, very knowledgeable on products, great products very well made, wide range of materials, first class experience. Would definitely recommend.

The whole shop was really peaceful and spacious and the sales team were present, but unobtrusive.
We did end up buying a sofa and armchair and the sales assistant was lovely.

I am most impressed with the service from this company and all its staff. I was kept informed throughout the time I waited for delivery. The two men who brought the furniture were smart, well mannered and very polite and helpful.

Staff at the shop are lovely, very helpful, nothing was too much trouble.

Delivery people, very polite and respectful.

Professional 🙌 very pleased

Excellent service from start to being delivered by 2 super guys

Just purchased a 3 + 2 seater sofas from the poltrone sofa store in Thanet. The best smelling Sofa store in the UK!! Aided by Penny and an incredibly patient Aaron,( both a credit to the store) . They displayed an unprecedented knowledge on the products available, whilst giving us the space and Time to come to the right decision for ourselves. We have purchased a few sofas in the past, but, by far none as easily, nor clear, as this. Would not hesitate in buying again, Cheers guys, Great Service!.👍

Pleasant sales environment. Low pressure, knowledgeable staff, good range of furnishings. Nice coffee - little things all help.
Delivery guys were good (van was a tad shabby, but I suspect independent couriers don't have access to the bags of gold the likes of UPS do. I approve of the use of small businesses though - so keep it up :-)

Penny was excellent she explained everything perfectly. She was very friendly and polite

EXCELLENT QUALITY, STAFF GREAT

The staff were not pushy at all, explained the store layout and what offers were available and then left us alone to browse
Decided to buy a could sofas and the purchase was made easy with all options explained

Steve our sales man was excellent. Lovely store too

Excellent service. Very knowledgeable. I think it was Stephen at Broadstairs.

I found the broadstairs store very welcoming, the lady that helped us Penny couldn't have done more, we ordered a beautiful sofa and armchair and can't wait for it to arrive, highly recommend.

Five star service from start to finish. No pushy sales people, we were able to take our time, double check and ask questions.
Accurate estimate of availability, and excellent delivery tracker. The installers were polite and careful and all rubbish was taken away. The sofas are stunning. Thank you.

All went well on time a bit of trouble getting in owing to small premises but managed in the end

The experience of choosing a new suite was hard but Aaron made us feel very welcome and took his time with us so we didn't feel rushed