poltronesofà - Tunbridge Wells Avaliações 

411
O TrustScore é 4.5 de um total de 5

4,6

Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very nice welcome with staff explaining everything we needed to know about the range of fabrics and colours available.

Avaliado com 4 de um total de 5 estrelas

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Tunbridge Wells

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, Reino Unido

  • 01915146510

4,6

Excelente

O TrustScore é 4.5 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(411)

17.421 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We could bring our dog in

We could bring our dog in. She loved the rugs 🤣
We were greeted by Nathan who gave us info about the store. Tunbridge Wells.
Very helpful. We weren’t followed around or pestered. We were left to look but was there when we needed assistance.

22 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Haven’t got it yet so how can I give a…

Haven’t got it yet so how can I give a review

18 de agosto de 2026
logotipo da poltronesofà - Tunbridge Wells

Resposta da poltronesofà - Tunbridge Wells

Good Morning Cliff,

I hope you are well and thank you for your review.

We are very sorry to see that you have rated us as 1* on this occasion and are disappointed in your experience so far.

We appreciate that your order has just recently been placed with and us, and you are unable to review the actual furniture, however we do also ask for feedback regarding your experience so far.

I hope that you were happy with the service provided by the team in store on your recent visit and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Perry and Mario bring us a years of saving up for our dream recliner.

Perry and Mario were great at communicating whilst still out delivering to other clients.
On their arrival they were pleasant and respectful.
They checked my home out before getting off their lorry and brought in the furniture in but by bit and made sure that the heavy large section came through the hallway (which was cleared of floor space for easy access) to bring into the lounge.
Both then setup the sofa recliner very easily and quickly.
I was informed that a spills what to do with the cleaning kit that was left and once all was up and running they exited out and onto the next client.
Very happy from start to finish with all staff and the quality of the fabric to turn it into a recliner is a fine job well done.
Thank you.

2 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Constant asking for feedback and…

Constant asking for feedback and subsequent reminders

24 de julho de 2026
logotipo da poltronesofà - Tunbridge Wells

Resposta da poltronesofà - Tunbridge Wells

Good Morning Mr Cullis,

I hope you are well and thank you for your review.

I am very sorry to see that you found the requests for feedback to be excessive. We aim to gather customer feedback to help us improve our products and services however I understand that this can be frustrating, especially if you have received reminders also.

Your comments have been noted and will be shared with the relevant team as we continually review our communications to customers.
We appreciate your feedback and thank you for bringing this to our attention.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 4 de um total de 5 estrelas

I was so impressed by the customer…

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B

18 de julho de 2026
logotipo da poltronesofà - Tunbridge Wells

Resposta da poltronesofà - Tunbridge Wells

Good Morning Ms Bottomley,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience in store and were happy with the service provided by Adele. This is exactly what we would want for our customers and appreciate your feedback.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

On walking through the door the staff…

On walking through the door the staff were friendly, polite and helpful. No pressure on getting a sale on the day I walked away with a Quote. A week later I revisited the store and Jamie the store manager took the order on behalf of the sales person as she was on a day off. Now I’m just looking forward to seeing our new seating couch and single seat . Great job Jamie and team

8 de julho de 2026

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