Friendly helpful staff would have got five stars. However the company's policy of not providing swatches or allowing us to borrow one overnight meant that we had to place an order and hope that colour of the suite will be OK when it duly arrives. It's all very well providing a daylight viewing area where the colour temperature can be varied to simulate natural daylight but it doesn't tell anyone if the colour will suit the colour of your walls and carpet at home. Asking a customer to bring in a sample of carpet is a bit daft if you bought your house already carpeted - are we supposed to cut out a section of carpet to bring in or recarpet the lounge to suit your choice of colour??

The showroom is laid out well.
On both visits the staff were very friendly, welcoming & knowledgeable.
The only issue we had was, finding out delivery would potentially be 4.5 months away.

All details explained in full including all choices and very knowledgeable regarding materials used
Fully explained payment choices

We went to Waterlooville where we were greeted by Marcus. We explained what we were looking for, and he showed us. It wasn't quite what we were expecting so he showed us something similar, but better. He showed us all the functions then gave us plenty of time to make our choice. He was knowledgeable and friendly, not at all pushy

The showroom experience was great, lots of information given, a quick and easy process of ordering. Awaiting delivery so can't review the actual product as yet!

Friendly, helpful staff . Excellent choice of furnishings.

The store was fresh, clean and welcoming. The staff very friendly. Ryan helped us and he was really helpful. He was well informed and more importantly he listened to our needs.

I would recommend the store/company. We placed an order for a two & three seater sofa/s.

Arrived not knowing what was instore for us. "Ciao" and off we went. A soft scented airfreshner and lighting and great showroom, gave us the perfect experience to discuss and demo the uber-many sofas. They wernt workers there, more individuals who told us the pros and cons, very knowledgeable and down to earth. No hiding anything that wouldnt work for us. Advised us what extras we could have and worked with us to get the perfect sofa for the sitting room. The only desperately frustrating thing is the delivery lead time. But you are forgiven here, as its gorgeous Italian craftsmanship ❤️.
SCS used to be just ok. Now, you have overtaken and turned into a tasteful yet opulent experience and lush furniture. To the ladies and gentlemen we discussed with throughout the store thank you 😊

Great customer service and loads of options on all the sofas. Jake, from waterlooville was great and really helped us to find the perfect sofa for us.

Customer service was good and no pressure to try to sell. Options available were explained and plenty of information was provided.

Warm welcome as we came in, no pressure selling. Jake who assisted us and helped us with the purchase was amazing! Very personable, knowledgable and helpful.

All the staff were friendly and helpful. The showroom was beautifully apportioned with an unparalleled selection of colours available to choose from. An order has been placed with Richard who explained so much to us about the company and the process.

Probably the worst company and shopping experience I have ever experienced, delays, damaged sofa upon delivery and then zero ZERO contact from this company since, they have my money and show no interest in supporting me, all they do is refer to an upholstery company called Elmira who appear to be a bunch of sub-contractors, absolutely useless company, avoid.

From buying our sofa to having it delivered, brilliant service. We were able to track when the sofa was out for delivery. A couple of lovely, helpful, and polite chaps delivered the sofa. All packaging was taken away. I have been so impressed with the service and delivery at your Waterlooville store. Thank you very much. x

Sofa and chair delivered on time and put together for me. Delivery staff very pleasant.

On time polite informative helpful your crew Neville and Arek today 02-3-26.Portsmouth.

Our delivery
Delivery was over the estimated time given but not a problem the delivery crew were polite no problem with getting the sofa in all packaging removed and taken away very happy with our purchase

Excellent service

The delivery crew, Marcin and Arek, turned up bang on time, unloaded, unpacked, installed our two new sofas, and demonstrated how the backs can be removed (if necessary for future moving) all in about 10 to 15 minutes. Great service.

Just want to say a big thank you to Frank for his help today instore me and my family choose our first brand new sofas Frank was very helpful and listened and answered any questions we asked I recommend Frank he was great 👍