poltronesofà - Wolverhampton Avaliações 

1.245
O TrustScore é 4.5 de um total de 5

4,5

Unit 3 St John's Retail Park, 0, WV2 4SJ Wolverhampton, Staffordshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Each time we visited scs we have been hounded constantly to a point where we just leave, this time now poltrone are involved it was a different experience. Yes we were spoken to and told if you need h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Friendly staff who knew products but were not pushy in getting a sale but giving their advice and knowledge to help us make our decision when choosing our suite. Anita at Wolverhampton was a credit, p... Ver mais

Avaliado com 3 de um total de 5 estrelas

The delivery men initially unloaded the wrong suite. I told them it was the wrong one but they continued to assemble it. They said they would report the mistake to the office who would be in touch. Th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Courteous, engaging, listening staff who could not have been more helpful with what I was looking for. I think that what I’m saying is of my older generation in that I found old fashioned customer ser... Ver mais


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Wolverhampton

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit 3 St John's Retail Park, 0, WV2 4SJ, Wolverhampton, Staffordshire,, Reino Unido

  • 01902 878460

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(1.245)

16.376 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Text message a week ago advising of delivery date. Text on Tuesday afternoon advising delivery between 0700 -1200. Text 0630 yesterday advising delivery between 0815 and 0845 and advising guys names. Phone call at 0715 advising would be here at 0815 and they arrived then. Didn't take long for them to deliver and assemble furniture. Excellent service.

11 de junho de 2026
Avaliado com 4 de um total de 5 estrelas

Corner Unit…

Not informed about £100 for different colour fabric than the one on show.

20 de abril de 2026
logotipo da poltronesofà - Wolverhampton

Resposta da poltronesofà - Wolverhampton

Ciao Susan,

I hope you are well and thank you for your review.

I am very sorry to see that you were not provided will all relevant information for your order when this was placed in store.
We do expect that the team discuss this on the day and ensure that you are informed, please accept my apologies that this was not the case.
Rest assured that I will pass on your comments to the store, to help us improve moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 1 de um total de 5 estrelas

Still waiting for delivery, 4 months waiting so far

We ordered 2 sofas on 16 February, advertised as 14 days delivery.
It is now 4 June AND STILL NOT DELIVERED.
IT IS NOW 18 JUNE AND STILL NOT DELIVERED

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da poltronesofà - Wolverhampton

Resposta da poltronesofà - Wolverhampton

Ciao Sally,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to read about the delay in your delivery and can completely understand your frustration.

This is certainly not the experience we want our customers to have, and we apologise for the inconvenience and disappointment caused by the extended delay.

I have passed on your details to the store and asked that they reach out to discuss this further.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 1 de um total de 5 estrelas

Your branch manager in the…

Your branch manager in the Wolverhampton shop was extremely
Rude not listening to our concerns,
We left with a bad experience, although we bought a sofa from the
Shop l will not be recommending this
To friends or family.

21 de maio de 2026
logotipo da poltronesofà - Wolverhampton

Resposta da poltronesofà - Wolverhampton

Ciao Mr & Mrs Basra,

I hope you are well and thank you for sharing your feedback.

I am sorry to read about your experience in our Wolverhampton store and that you were disappointed regarding the service received from the manager. We understand how important it is for customers to have a positive experience and apologise that this has not been the case for yourself.

I will ensure that your feedback is passed on to the store, to help us improve on our service moving forward and again I apologise that we did not meet your expectations on this occasion.

Thank you for your order with us and we hope that you will be happy with your choice on arrival.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

The Store people were very welcoming and explained
a few things to you before you looked around.
and the gentleman that looked after me was great
informative took me through the sale of the sofa I
liked I would advise anyone to come and shop for there new sofa here.
Happy Customer

28 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

A lovely warm welcome as soon as we…

A lovely warm welcome as soon as we entered the store. The lady explained the system of colour coded tickets and offered help or I could browse. I took her up on offer of help.
After explaining my needs we quickly found a beautiful sofa perfect for me. She showed me alternatives both in price and comfort but I bought the one I felt most comfortable for me.
She explained the extra 5 year cover and as a grandma and pet owner I decided it was worth the extra to protect my sofa from any accidents. I was offered a drink of bottled water which I accepted and gifted a free tote bag too. My entire experience was calm informed and friendly. Highly recommend the Wolverhampton store.

27 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

A great sofa

A great sofa. Delivered yesterday and exactly as I was expecting. Was told when I ordered it there would be roughly a three month wait and that was spot on. Very happy with it

19 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

As soon as we walked into the store

As soon as we walked into the store, we got a super greeting. The advisor was friendly & professional, she listened to what we were after & showed us several options. She was knowledgeable about the products & was not rushing us in our choice.
The whole process of the purchase was quick & painless.
We even got a tape measure & tote bag for free!
Just hope that the leather recliner comes on time & is up to standard. Should arrive in around 10 weeks time. So can’t comment on the chair yet.

7 de maio de 2026
Avaliado com 4 de um total de 5 estrelas

I was impressed with how I was able to…

I was impressed with how I was able to keep track of where the delivery vehicle was . I was given a time for delivery in the morning and it was about right on time
The two lads were very good considering it was delivered to first floor flat so they had to navigate the stairs. Very quickly set up and cleared all cardboard and other waste and took it away
Furniture is comfortable and exactly what I wanted

1 de maio de 2026

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