Communication has been brilliant. Notified a week before and kept up to date until delivery. Aaron and Shaun were very good and courteous. Couldn't fault them. They were rushed as they could not deliver close enough to the house, then had to assemble.

Great sofas. Just have to wait a long time for delivery.

Appalling company to deal with , placed an order in January , lead time was 5 months , salesman did not make it clear that there could be an additional 28 days on top of that making 6 months in total , gave up waiting in the phone que , they took a day to call back and never replied to emails
absolutely no communication between placing the order and my phone call today
one week before the delivery date and they still cannot confirm when it will even arrive
my advise would be to use a small independent company who cares about their customers

We were greeted by Andrew Scales who made us feel very welcome. He initially asked what we were looking for and he then gave advice on the materials, colours etc and invited us to look around and take our time. At no time did we feel pressurised into making a purchase. Andrew gave us information about the company and the quality of materials they use.

We were offered a hot drink which was very welcome and he answered all questions we put to him. We didnt make a purchase straight away as we wanted to look at competitors. However, we were so impressed with the service that we went back the following day and after putting more questions to Andrew we bought a three seat recliner sofa at a great price.

I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service. At no time did we feel rushed or pushed into making a purchase.

I would highly recommend them.

Easy purchase, great delivery, guys who delivered were great. Respected my property and were very friendly thank you Neville and Stephen.

The delivery team were excellent. Kept me informed and updated of times . They were considerate and well presented. They set up the sofa and did a great job. Were very personable and helpful.

Excellent service and advice from the staff at the Worthing Branch. Lovely sofa, very pleased with the quality.

How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare

This with their non.independent engineers Emmeria group

Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!

We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

Very helpful salesman. Not hard sell .
Very polite and good at his job.

The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.

Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.

Andrew was an absolute delight to be served by. He was patient - we'd had many, many questions, and we changed our minds several times. But nothing was too much trouble.

He was knowledgeable - he knew his sofas!

And very helpful - the coffee was good!

The delivery guys were polite and efficient. They were paying attention to the furniture and our property
Couldn't be better

The store looked great, very clean. Staff very welcoming. Andrew was very personable and listened to our needs finding us the perfect sofa for our conservatory.

The furniture is very comfy, Rich & Dean who delivered it were good, the salesman in the store was really helpful.

One star is being far too generous, if I could give zero I would!
The service & communication has been absolutely awful.
I ordered my sofa 19 January, it was due to be delivered 21 February but the dates keeps being put back and I’m currently on 14 May!!
DO NOT PURCHASE FROM SCS!!!

Our 3 Piece Suite arrived exactly when we were told it would. We were given the date for delivery and were frequently informed regarding the delivery time. Dean and Perry?? who did the delivery were very efficient and although it was extremely difficult for them to manoeuvre the suite in order to get it in they were amazing . We are very pleased with the quality and comfort overall, and wouldn't hesitate to recommend SCS to All.