I walked through the door and was immediately attended to by Suzanne, an extremely friendly, helpful, and patient (!) young lady, fortunately at Wrecsam that day rather than her usual Aintree establ... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU Wrexham, Denbighshire,, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The delivery team were amazing from.start to finish by phoning us with updates, really friendly spoke to us about the sofa and told us all the features were clean and tidy by taking all rubbish away c... Ver mais
We visited SCS in Wrexham to look at buying two new sofas. After speaking with Claire she showed us different styles and colours of sofas and was very helpful advising which sofas would meet our needs... Ver mais
We called into our local SCS store at Wrexham, we were looking at new 3 piece suites. Jay, a ScS representative spoke to us briefly and left us to look around the store, under no pressure he asked if... Ver mais
Detalhes da empresa
Sobre poltronesofà - Wrexham
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU, Wrexham, Denbighshire,, Reino Unido
- 01978 268170
4,7
Excelente
793 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from start to finish…
Excellent service from start to finish and very happy with my new sofa
Wrexham branch
22 de agosto de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Showroom staff were helpful and no…
Showroom staff were helpful and no pressure selling.
We still have not received and email receipt or confirmation of the order.
26 de agosto de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Team in store are amazing
Team in store are amazing, Mark the manager to the sales assistant we dealt with. Sofa not arrived yet so cannot comment on delivery however it appears SCS IT colleagues have built a new system without fully testing.. rolling out for a bank holiday weekend. Clearly issues with the system… as said the on site team were amazing but clearly frustrated with the roll out which caused issues at checkout. The team were professional and did not portray any negative comments . I could have easily walked out … it was down to Mark and his team that I stayed. SCS IT team… take a leaf from your sales staff because your performance based on the sale date is shocking
25 de agosto de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
The salesman who helped me with my purchase was excellent. He took on board the styles I had seen online and made sure that we worked towards my goal. He managed to show me some alternatives, but was very driven by my needs not necessarily the most expensive. Great service
13 de agosto de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quick and easy
31 de julho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly service and excellent choice
Very friendly service from a knowledgeable assistant. Wide range of products to choose from.
14 de julho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Holly was knowledgeable helpful and…
Holly was knowledgeable helpful and friendly
20 de julho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quick and efficient
Two very nice guys arrived with my sofa. They were careful when manoeuvring it into my lounge. It was all set up and within five minutes you would not know anyone had been in the house - that is how efficient and careful they were, with all packaging taken away. One of the quickest and efficient deliveries I have had.
23 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We bought a new corner unit in good…
We bought a new corner unit in good faith, the price was originally £745, then went to £935 for the memory foam and then £99 for delivery! We signed up, paid our deposit. Today we changed our mind but looking at the electronic receipt, we cannot cancel the order, apparently we signed this, we were just asked to sign the iPad, nothing was mentioned regarding terms and conditions. We have been mislead.
22 de julho de 2024
Resposta da poltronesofà - Wrexham
Good Morning Mrs Helen Kelsall,
I hope you are well and thank you for your review.
I am very sorry that you were told you are unable to cancel.
I have tried to call you today to discuss, I am very sorry i couldn't reach you.
Looking into your order, I can see this was placed on 21/07/24. You have 7 days from this date to cancel your order, i have had this confirmed by a team leader in the contact centre.
I have referred this back to the store to contact you and cancel the order.
Kind Regards
Tegan
Customer Experience | ScS
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery and communication
Great delivery and communication
18 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, Neil & Matt arrived in the time given were friendly and delivered settee & sofa and were done in 10 minutes and no fuss
Really recommend.
Well done guys
15 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really great service
Really great service
The gentleman who served me was very thorough and went through everything with me
Great salesman
16 de junho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good delivery service
Very pleased with the delivery service.
Good team Mike and Alex very tidy and professional.
Good communication throughout.
Thank you
9 de julho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from start to finish
Great service in store, with different options explained. Wait time shorter than expected and delivery was quick and efficient. I got an email on the morning of delivery advising what approximate time they would arrive and a follow up phone call 1 hour before they actually arrived. All packaging was taken away too.
2 de junho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shaun and Craig were really friendly…
Shaun and Craig were really friendly and amazing people great service when providing our lovely couch
17 de junho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shaun and Craig who delivered our sofa…
Shaun and Craig who delivered our sofa were fantastic quick well mannered and very efficient. Thank you.
17 de junho de 2024
Avaliação não solicitada
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A most a pleasant experienceyoung man,Jake guided us…
A most helpful young man,Jake guided us through our with no pressure The manager also made this transaction less traumatic than it could have been
8 de junho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Found exactly what i wanted
Found exactly what i wanted. Charlie at wrexham store was on hand for any questions without being pushy or crowding my purchase.would recommend dealing with Charlie at this store as the lady there was rather rude towards him without reason as we confirmed purchase .
15 de junho de 2024
Resposta da poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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