Seedful Avaliações 149

Delivered in a timely fashion after 72 hours; however 2 x packs of bread rolls are mouldy.
I have emailed 2 x different email addresses.
I have done a contact form.
Still no reply / no refund / won’t order again from this company!!

Five stars product let down by abysmal customer service! One of the products that I purchased (4 x Seeded Rolls) was actually mouldy, even although the pack was unopened! I tried several times to contact Seedful and they chose to ignore me! I will not be ordering from them again!

I initially contacted Seedful via their info@ email address in June regarding several mouldy packs of slices that were & still are well within date until 26th August. I was eventually emailed back & promised replacement packs, which never came. I made contact via Instagram & was assured this would be rectified. It wasn't. I then emailed the CEO via their hello@ email address. No answer. 2 weeks ago I spoke to the CEO himself on the phone, & he assured me that he would sort this out immediately. 2 weeks later & nothing! My emails, Instagram comments & messages & now phone calls are all being ignored. Customer service this awful beggars belief, if I could give zero stars I would.

Love this healthy bread, which I get on a fortnightly subscription, so save 15%. Always well packed and occasionally they pop in a free sample of something new to try.

I've seen the comments re Customer Service but they always reply really promptly with me. I wonder if there is more than one email address and if one is not monitored?

I love this bread- it was delicious and nutritious. It is a packed with seeds and definitely a better alternative to ‘ normal’ bread.

Mouldy, disgraceful and no reply from the company, how can they be allowed to continue trading, shameful.

If I could give minus stars I would wish I had read the reviews. Ordered several packs of slices and one unopened packet arrived very mouldy even though a long date detailed on the outside.
I messaged several times with no response. There is no phone number and eventually after replying to a request for a review, I doubt they’ll post it. I received an offer of 10% off to which I replied I didn’t want a discount I wanted a refund!
I was expecting to receive some words of apology and maybe an extra amount refunded but had a very curt response and 1 packet refunded.
No explanation no regret. Shocking!
Never buy from this company such poor mouldy product and zero customer service.
Makes me laugh on their website how they rave about being on Dragon’s Den and having celebrity customers, don’t be fooled by these claims. I’m sure there are other businesses out there who would happily take the custom.

I placed an order for several packs, as the one I had bought in a supermarket had a long shelf life. The order arrived promptly but most of the packs were already on or just after the use by date. I tried repeatedly to contact the company but no response. I have now come to the last packet, use by date July, and despite being kept unopened in a cool pantry, it’s disgustingly mouldy. I shall never buy direct from them again

Lovely bread but lousy service and delivery. Shame coz it’s very tasty

Having waited 17 days for my order, and after complaining many times, asking for the whereabouts of the order and a refund (I got a single email on day 7 saying the order was on its way, but that was never fulfilled), I received the order damaged.
The bag of sylibum marianum arrived broken, bag opened and contents spread all over the box and bread items. There is virtually nowhere to make a formal complaint, customer service is unresponsive.
What is the point of having a good product if the service around delivering it is so bad? Will not be recommending this to my clients anymore

I have been waiting over a month for an order. I have requested a refund 3 times and have not received any response. In addition you cannot contact them by phone, only email.

They sent me bread that was already mouldy 2 months before its sell by date. They don’t respond to any emails that you send them asking for a refund. Their website hasn’t been updated for months so perhaps they are going out of business and trying to make money while they can. Don’t order from them!!!

I, like many others, placed an order with Seedful Store in late November 2023 and am deeply dissatisfied with my experience. My order (#5970 ) never arrived via UPS. Despite numerous attempts to contact them via email, I have received no response regarding the status of my order or a potential refund.
It is astonishing that a company with such poor communication and delivery practices is still allowed to trade. Frustrated by the lack of resolution, I am now pursuing a chargeback claim through my bank.
Save yourself the trouble and avoid ordering from Seedful Store. The absence of customer support and unfulfilled orders make it an unreliable choice for online shopping.

I placed a large order (#5940) and several of the unopened packets of bread are completely mouldy, despite being well within their best before date. I've tried contacting the company twice and they are completely unresponsive. I will have to raise a chargeback with my credit card company. Seedful should be ashamed of their poor customer service and I will never be ordering from them again.

I ordered a substantial amount of products and never received the order via UPS. Despite several emails I received no response, there is no phone number to reach out, I also should have read the reviews first!

Loved the loaves and even the early sliced product. However quality and control have both deteriorated massively, we now regularly get two wafer thin slices and two huge doorstops in each package.Not good enough for the cost of this product. Since involvement of Dragon’s Den product has gone downhill fast real pity.

Not received my order from over six weeks ago - have emailed twice

Have bought this bread in various stores a number of times. It is a great idea but poorly executed.

1. The Damson flavour slices nearly broke my teeth: I found large chunks of stone in the slice.

2. The natural flavour went mouldy inside the packaging, 4 months before it's best before date. This happened several times. So I don't think the packs are well sealed.

3. I have tried writing to Seedful but the have failed to provide any response.

The company need to improve their processes, both manufacting and engagement with customers. I don't think they will survive the marketplace as they are.

DON’T ORDER FROM THEM!! This company is a scam. I placed an online order, they took the money and failed to deliver. Evri still waiting for my delivery - been “in transit” for over a month and still not with the courier.
I’ve emailed, messaged via WhatsApp, instagram as well as trying the mobile number. Absolutely no response to all communication. This company is a scam and is fraudulent

I am like all of you recently. The order went through, the money has been taken and DPD have sent through intial link that they got the order but it has not been sent to them. I have spent £80 on my latest order and they have not delivered. They must be a way for them to respond to emails - totally disgraceful. What is the solution?