Terrible product and the absolute worst customer service EVER. No response, ignored emails initially, then total gaslighting. Long, long boilerplate emails explaining their (VERY POOR) customer servi... Ver mais
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I was going to buy a lunch box and then noticed how expensive their shipping was to Melbourne. An extra $20 for shipping is expensive. I understand that it’s plastic free but I have received packages... Ver mais
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This company provide scandalous shipping fees - $20 for standard shipping (more for express). I was to order a coffee cup and almost 50% of the cost was shipping. For a single coffee cup. And I... Ver mais
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Seed and Sprout went out of their way to fix a problem that I had with the cannisters I ordered. They were replace with no questions asked and it was all done with a willing and friendly attitude... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Say hello to our Byron Bay eco-store and shop our custom created stainless steel lunch boxes and bento lunch boxes. Browse our range reusable kitchen wrap and lids made from toxin-free silicone and grocery shop in style with our 100% organic cotton sho...
Informações de contato
Austrália
- www.seedsprout.com.au
2,4
Ruim
31 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
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Disgraceful customer service
Disgraceful customer service. I ordered 2 weeks ago as a Christmas gift and they have been messing me around ever since. Mine days ago they advised that my order was being prioritised and tonight they advise that it hasn’t yet been shipped. I now have to go shopping on Christmas Eve. I would never order from this company again.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Seedsprout
Hi Debbie,
Thank you for your feedback, and we are really sorry for the longer than usual dispatch and delivery times you have experienced.
We had an exceptionally high volume of orders following our Black Friday and Boxing Day sale periods, which unfortunately led to delays in processing and shipping. We completely understand how frustrating this is, especially when your order was intended as a Christmas gift.
As a small but growing business, we are very grateful for your support and we are actively using feedback like yours to review and improve our processes so we can avoid delays like this in the future.
We truly hope we have the opportunity to make it up to you in a future order. If there is anything further we can assist you with, please feel free to reach out to us at hello@seedandsprout.com
.
Ordered a month ago and still nothing
Ordered a month ago and still nothing. courier indicated parcel was on its way for weeks, then said hasn’t left yet. Feels like a scam.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Seedsprout
Hi G,
Thank you for reaching out, and we are really sorry for the longer than usual dispatch and delivery time you have experienced.
We had an overwhelming number of orders during our Black Friday sale period, which did result in some delays with dispatch and courier processing.
We hope your order has arrived safely, but if you are still experiencing any issues or need further assistance, please feel free to contact us at hello@seedandsprout.com and our team will be happy to help.
Money making machine
I agree. Poor packaging and product arrived damaged and customer service hopeless. Obviously no local presence and just making money where they can.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Seedsprout
Hi Kay,
Thank you for sharing your feedback, we really appreciate you taking the time.
We have shared this with our team for review, as feedback like yours is incredibly valuable in helping us continue to improve. We have also checked in with our team and are glad to hear this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.
I recieved my pantry containers
I recieved my pantry containers, they were full of grime, I had ordered the white lids & they were clearly full of grease from who knows where, When I emailed them with photos showing the grime even after I tired scrubbing it off they said please try with soapy water & asked to close the ticket. Never again.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Seedsprout
Hi Pamela,
Thank you so much for sharing your experience and for bringing this to our attention.
We have checked in with our team and are glad to hear that this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.
We really appreciate your support.
They don't last, poor product
I bought their unbaking paper last year. After a few months of use, the silicone started to tear, and even though I washed it after each use, stains started to build up and I couldn't wash them off. It also started to make food taste a bit unpleasant. These started off well, but they do not last meaning they are a poor product and not value for money. I tried to leave a review on their website a while ago, but they never published it which indicates that their reviews are all bias and they clearly only publish the good ones. Disappointing.
1 de dezembro de 2022
Avaliação não solicitada
Resposta da Seedsprout
Hi Siri,
Thank you for taking the time to share your experience with us.
Our Unbaking Paper is designed to be a reusable alternative to disposable baking paper, made from food safe silicone for everyday baking and roasting.
For build up or lingering odours, some of our community have found that using a baking soda and vinegar paste, or placing the sheets in the oven for a short period can help refresh them.
We appreciate your feedback, as it helps us continue to improve both our products and overall experience.
If you would like any further support, please feel free to reach out to us at hello@seedandsprout.com
and our team will be happy to assist you.
Poor customer service.
Ordered sunset colour but got forest instead. The colour displayed incorrectly in my order. I contacted them immediately. Then they sent the product 1 month later with no response. A week after receiving product I get a response. Poor customer service be careful. Good products but if something goes wrong with them I wouldn’t trust them to care.
5 de julho de 2023
Avaliação não solicitada
Resposta da Seedsprout
Hi Cherie,
Thank you for sharing your experience and feedback, it genuinely helps our small but growing team improve. Please feel free to email us at hello@seedandsprout.com if there is anything we can do to assist you further. We would be more than happy to help.
Excellent customer service
Great customer service! They were able to very quickly help me out. Would definitely recommend.
18 de dezembro de 2021
Avaliação não solicitada
Resposta da Seedsprout
Love this, Craig!
We always aim not just to provide practical, innovative, planet friendly products, but also a positive experience and lasting impression.
We really appreciate your support.
I bought the Unbaking paper
I bought the Unbaking paper, it is a fabulous product. I would highly recommend. I made some biscuits and they easily came off and so easy to clean. It will certainly save me buying more baking paper and it is better for the environment.
15 de agosto de 2021
Avaliação não solicitada
Resposta da Seedsprout
So glad you are loving them, Kris!
Our Unbaking Paper is definitely a game changer and we are so happy to hear it is working so well for you in the kitchen.
We really appreciate your support and recommendation.
Great quality, beautiful company
My go to company for all of my eco friendly essentials! I have ordered from Seed & sprout quite a few times and the quality of every product is immaculate! A beautiful Australian company to support, I will continue to make my plastic swaps through them. Amazing!
11 de agosto de 2021
Avaliação não solicitada
Resposta da Seedsprout
Thank you so much, Aesha!
Your support means so much to our small but growing team. We’re so glad to hear you are loving your eco friendly essentials and making your plastic swaps with us.
We really appreciate you being part of our community.
Great service
Purchased a variety of goods. Received within 1 week. Thanking you.
Have previously purchased face wash and exultant soaps. So soft and gentle.
Hair Shampoo and conditioner cakes and the perfume such a clean smell.
This time the hair brush,very gentle to use.
Silicone Baking sheets and lip balm etc.
Love, love love your products and the great service.
23 de novembro de 2020
Avaliação não solicitada
Resposta da Seedsprout
Just what we wanted to hear, Bronwen!
Thank you so much for sharing this, it means so much to our team. We are really glad you are loving the range and that everything has been a gentle and enjoyable experience for you to use.
We truly appreciate your support and kind words.
Great first experience
I pre-ordered an item and it took a while before it was shipped out. However, when the items became available, Seed & Sprout shipped it immediately and it arrived within 2 days without any excess wasteful packaging. Their items are beautiful and I love shopping here. Their customer service is also very responsive and helpful.
26 de junho de 2020
Avaliação não solicitada
Resposta da Seedsprout
Love this! Thank you so much for your support, it truly means a lot to our team.
We do our best to minimise our carbon footprint, and plastic free packaging is a key part of that for us. We’ll continue working hard to design innovative, practical products for the home that are kind to our planet.
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