Selco Builders Warehouse Avaliações 1.558

Excellent costumer services in Selco Weybridge from the delivery driver David and Selco staff Jose, Marty, John and all.
Many thanks!

STAY CLEAR OF SELCO MILLBROOK!

Selco had been my go-to supplier for property renovations over the last 10 years. Unfortunately, after this experience, that has changed completely.

I’m extremely disappointed with the service I received from the Selco team — particularly the lack of attention to detail, poor communication, and failure to properly resolve an ongoing issue.

My team and I were carrying out a garden renovation for my recently widowed 60-year-old sister. The project was especially important to her, as the garden was being renovated in memory of her late husband. I purchased garden slabs from Selco, only to receive a mix of two completely different colours. I initially spoke with Emma at the Millbrook store, and later with one of the managers, Paul.

The slabs were collected and re-delivered three separate times, yet every delivery had the exact same issue.

By the end of it, my sister was exhausted by the constant back and forth, especially given the emotional stress and anxiety she has already been dealing with. On top of that, it was her money being lost through wasted labour costs, delays, and disruption to the project. We ultimately had no choice but to lay the incorrect slabs just to get the project finished.

I do want to say that the delivery drivers were excellent throughout — professional, courteous, and helpful at every stage.

Unfortunately, the same cannot be said for the store team. I was repeatedly promised that a resolution would be provided, yet nobody contacted me for six weeks. When I eventually chased Paul myself, the proposed resolution was completely inadequate considering the money that had been lost on labour, wasted preparation work, materials, and the significant amount of time involved.

Even now, while writing this review, I still haven’t received any further communication from Paul or anyone else at Selco regarding a fair solution.

Because of the complete lack of empathy shown towards my sister’s situation, the lack of accountability for the mistake, and the poor communication throughout, I will no longer be using Selco Builders Warehouse.

I would strongly advise others to think carefully before using them.

Torch Developments

I recently placed a substantial order with Selco at Stirchley branch. I dealt with the store Manager Mike, who went above and beyond to help with my order and pricing through to organising the delivery dates on several deliveries. Overall an outstanding piece of customer service. Thanks Mike it is much appreciated.

Just had another delivery from Selco , great service ordered online delivered when promised , best packing of of materials I have seen crane of load

Their delivery driver parked across a private driveway to make a crane assisted delivery to a different property, when the driver was asked to park elsewhere he said it was a public road and that he'd park where he wanted. When advised that he can't obstruct a driveway he said "you can complain to my office but they won't care".

Update: The office got back to me in good time and assured me that it will be looked into and dealt with.

Used Selco quite a lot along with others. I'm in there about once a week. Good range of things, though some items you might expect just aren't stocked.
Cut your own lengths of wood.

Ordered online delivery date I clicks then the delivery date changed then they call me two days before delivery to say they can’t deliver until another four days time would definitely not recommend delivery service from Selco

Delivery time and date as expected. I was kept informed from order to Delivery . The driver was very helpful and polite. Thank you.

A huge thank you to Lee from Guildford branch of Selco for helping me source a water pump quickly and efficiently . This is for a job I have to do within a fiixed short period of time. Lee was Super helpful with a really friendly approach. He explained everything to me brilliantly about how to use the pump on site and even thought about contingencies should anything go wrong when I use the pump for the first time. What a valuable employee you have in Lee Guildford Selco!

It's reassuring to see your recent attention to friendly customer service was just a fluke, and not a permanent change, when I asked your staff member today, was their anyone available to serve after he was being monopolised by a retail customer, he could not have been ruder, no attempt to call anyone else, it was left to someone else in the queue to go and get another sour-faced selco employee to serve.
The worst thing about today was the 2chaps in the building section were so helpful and friendly, but they obviously haven't got the 'resume normal service' memo

Placed a click and collect order at 12:00 and it was ready to be collected at 13:05. Arrived and it was loaded onto a trolley ready to go. it took longer to load into the van than to complete the paperwork and collect the order

Harry was great from the Rochester branch. Customer service A1 👌👊

Excellent stock availability and excellent people

Absolutely shocking… ordered for delivery to not show up - no call- no reason just..

Waited in all day for it total waste of time - used to be amazing but sadly not anymore.

I’ve always used Selco deliverance was good until recently the last three I’ve had even got postponed by days or did not turn up on time. I had to rent equipment and lost money on that that I didn’t even use sometimes a day or two days late.

Book online and tells you it will be next day delivery only to find out after paying its 5 days later
They talk the talk but certainly don't walk it
Feel like ive been SCAMMED to be Honest

Selco do some great deals On lots of materials, I like the fact they will beat any price match by 10% sometimes 15%The staff at Warrington are helpful and polite always greet you with a smile. Also deliveries are brilliant keep you updated with times.I recommend to friends & colleagues. Customer service is also very good I had a problem with damaged material. Contacted them and they solved to the best outcome you could not fault them for their resolution's I strongly recommend this company!!

Today I have received my selco delivery.The driver was amazing and very helpful . His name is Asim from Ruislip branch . Excellent delivery and very nice service. I like to order selco more and more.store Ruislip

Really helpful staff and knowledgeable, quick service and great customer care. Order delivered first thing next morning and everything was correct and in good condition. Got a really great deal on my materials and free delivery.

I have to say John was amazing! we were in a really difficult situation as we had a leak and new baby recently. we needed items that would fit in my car delivered. he saw I was in trouble and struggling. they were short staffed as pickers hadn’t come in for that day. he took it upon himself to liaise with the manager and volunteer himself to go and get everything and have It loaded on to a van for delivery that morning. he and his colleagues Anthony were most helpful. the manager who authorised this was very helpful too. however, John was the star of the show and we are forever grateful!