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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The are scammers, my fiancé booked a service and never received it, I could write a lot but you can scroll and read negative reviews and I can tell it's true people experience with this company. Ple... Ver mais

Avaliado com 4 de um total de 5 estrelas

Matt had to cancel our appointment the t twice through circumstances beyond his control and we had to chase up to re-arrange, which is why they didn't get five stars. On site they did a brilliant jo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Matt was very professional and done a great job on my windows. He was extremely helpful and gave me advice on cleaning my patio as I'd recently bought a jet washer, and he also noticed plant growth in... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

!!!!Do not book with this business or pay anything upfront!!!! They take the payment and then find many excuses for not coming to deliver the services. The guy on the phone reads the same script every... Ver mais

Detalhes da empresa

  1. Serviço de limpeza de janelas
  2. também em
  3. Limpeza
  4. Serviço de lavagem a pressão
  5. Serviço de Limpeza
  6. Serviço de Limpeza Comercial
  7. Serviço de Limpeza de Calhas

Escrito pela empresa

Providing window cleaning services in Milton Keynes, we also provide conservatory cleaning, gutter cleaning, solar panel cleaning, driveway and patio pressure washing and commercial window cleaning.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(94)

3 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Friendly and considerate service

Friendly and considerate service. Windows left sparkling clean. Love the easy booking system on the website too!

9 de junho de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Top quality service

Customer service was spot on and the job also! Matt is really friendly and super helpful! The offer a wide range of services and prices are very competitive. Most important of all, the windows look gleaming!

8 de junho de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Luke,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Matt and Cass are very friendly people, did an amazing job cleaning my windows for a reasonable price, I highly recommend them to anyone that needs their service.

7 de junho de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Thank you for your support. We look forward to completing your next service for you.

Avaliado com 5 de um total de 5 estrelas

Window Clean

Matt and Cass wer very professional and personable. They did a full external clean, including the front facias and conservatory! It has all come up great and they are more than reasonably priced. The website is well optimized and easy to navigate, and quite impressively complete.

7 de junho de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Nick, thank you for taking the time to leave a review for us. Your support is greatly appreciated. We look forward to completing your next service for you.

Avaliado com 5 de um total de 5 estrelas

Ashley been cleaning my windows every 4…

Ashley been cleaning my windows every 4 week now and does a very good job every time. Now he started to do my lodge he spent whole day cleaning the outside from top to bottom and done an outstanding job and the price for his work is unbeatable. I must say he can put his finger on almost everything without a problem in helping you out. Very hard to find a genuine person like Ashley in todays world. Always there where says a time and date.

2 de maio de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 1 de um total de 5 estrelas

Updated 16th August 23

Update. 2 years after my original experience, this 'gentleman ' still feels the need to devalue my factual experience and my report of the Court finding in my favour, without actually paying the costs and expenses as ordered by the court.
I did write a review at the time, but it appears to have disappeared. Actually the review I wrote wasn't here, it was on Google, and still exists.
The service was booked and paid for in advance. Didn't show on that day. No contact from them, then a rearranged appointment, he turned up without the materials he said he needed (as my windows hadn't been cleaned in many months due to illness). Said he would call me to rearrange, didn't. Finally offered a time that wasn't suitable, so I asked to cancel and refund the money already paid. So far, despite a letter before action and a call from the mediation team through the small claims court, I still haven't received the refund which he has told the court he has paid.
Updated 27th April refund not including court costs received. Curious as his response to the court months ago was that he had paid.
Updated. 15th July. County Court found in my favour after Shining Windows failed to attend to defend the view they hold so strongly. I was also awarded costs, travel from Boston Lincolnshire to Milton Keynes and my costs to file this claim came to £119.60 to be paid on or before 4th July.
The man trading as Shining Windows has failed to comply with this court order as of 15th July 2023.
He also admits others have taken him to court, and suggests they have all failed. I wonder if he turned up to defend himself then, like he failed to do when this case went to court.
It doesn't matter how big or small a company is, it can't over rule consumer rights by terms and conditions.
And as for telling me 'millions' of times that the refund had been made, it was only made just before the court date, and then not including my costs for having to take out the Small Claim in the first place.
All he had to do was refund me in a timely manner when I requested it last year and he'd have saved himself £35 costs and £84.60 in my travel expenses, and the CCJ against him.
Update 16th August 23.
Still not received payment of County Court Judgement against this company
Update 21st July 2024
Still not received payment of County Court Judgement against this company.

17 de agosto de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

"The Negative Reviewing Culture: Reading Between the Stars.
The internet has empowered consumers like never before. Online review platforms have become a go-to source for everything from picking a restaurant to finding a plumber. But with this power comes a trend: a focus on negative reviews.

This "negative reviewing culture" has a big impact. People are more likely to leave a review after a bad experience than a good one. This can be because negative emotions are stronger motivators, or because people believe a bad review can warn others.

For businesses, this can be a double-edged sword. On the downside, a few negative reviews can seriously hurt a reputation. Potential customers might be scared away by a low star rating, without even considering the positive reviews.

However, negative reviews can also be valuable sources of feedback. If a business can address the issues raised in negative reviews, it can improve its product or service.

So, how can we navigate this culture? Here are some things to keep in mind:

We don't ignore negative reviews, we respond via email to them professionally and have always tried to resolve the issue before a review is left. Sometimes is simply because it rained, or Matt was unwell or perhaps the van broke down, we all have children that have time off school. We live in the same reality and have the same responsibilities as others, we're sorry we can't avoid everyday delays, and we always offer to attend or a customer can easily book an appointment online.

So, take negative reviews with a grain of salt, and we shouldn't be expect to provide refunds due to delays and we could simply attend the next day Consider the context and the reviewer's tone. Look for a balance of reviews. A mix of positive and negative reviews can actually be more trustworthy than all-positive ones.

Be an informed consumer. Don't rely solely on reviews to make decisions. Look for other sources of information as well.
The review culture isn't perfect, but it can be a powerful tool for both consumers and businesses. By understanding its strengths and weaknesses, we can all use it to make better choices and a safer market place."

Kind regards to our readers, we hope you have a fantastic day. Follow us on social media to watch us in action completing real services, all of our five star reviews are real. Unlike the one star reviews, where people follow someone else's hateful opinion #trolls

Avaliado com 5 de um total de 5 estrelas

Booked a service online, great experience

Booked a service online using their website, easy to book and reasonable pricing. Very clear instructions on how the services works. Quality was very good, cleaned all windows and sills. Will be using again.

29 de março de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Janet,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Easy, flexible, good job, friendly

Easy to book your clean online through the website, can book specific times which makes it easier! Clean was done at time expected, happy with clean and friendly team, thanks 😊

16 de março de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Emma, thank you for your review of our service. We are genuinely thankful for your business and continued service, we look forward to maintaining your windows and property over the summer. Kind regards, The Shining Windows Team

Avaliado com 5 de um total de 5 estrelas

Clean windows, mould removal, fantastic job

Matthew was friendly, expert and very knowledgable about the products he was using. He was very thorough with the lichen and mould growing on the window sills, largely removing them! The house looked great afterwards, never have I seen it so clean :) the white window sills and lovely clean windows were fantastic. Thank you Matthew and Cass :)

15 de março de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Liz, that's wonderful to read. We work hard and try to impress our clients and provide a great service, it's good to read about the results in your review. It was a pleasure completing your service for you, we look forward to hearing from you in the future when they need cleaning again. Kind regards, The Shining Windows Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

very respectful, excellent job certainly recommend and will use again

21 de fevereiro de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Jeanette, it was a pleasure completing your service for you. Thank you for taking the time to leave us your thoughs and experience. Have a wonderful day. Kind regards, The Shining Windows Team

Avaliado com 5 de um total de 5 estrelas

Great service!

Matthew was great and did an amazing job with our windows! He explained their entire process well and was a great guy to have a chat with. Highly recommended!

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

HI Alex, thank you for your kind review. It was a pleasure to meet you and to complete your service.

Avaliado com 5 de um total de 5 estrelas

Not the easiest house to clean the…

Not the easiest house to clean the windows on, but the gentleman took it in his stride and did a fantastic job.
He explained all the way through what he was doing and made sure I was happy before he left
Brilliant service with a smile 😃

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Thank you very much for your kind review. We like to keep our client informed and happy with the service.

Avaliado com 5 de um total de 5 estrelas

Thank you for your professional visit…

Thank you for your professional visit for the above work - was extremely satisfied with the result. Called to confirm appointment and time of arrival .
Mrs West - Leighton Buzzard

16 de janeiro de 2023
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Natasha,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 4 de um total de 5 estrelas

For windows that shine.

They certainly live up to the name, my windows have never looked so shining. Thank you so much.

22 de novembro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Gill,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Great Window cleaning service!

New customer here, my window cleaning service was rescheduled 4 or 5 times due to weather issues but I was informed throughout which was re-assuring and made me feel not being left forgotten about. Once I had the service carried out it was to a high and thorough standard which I appreciate! I look forward in using these services again soon.

25 de novembro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Hamudy,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

A shining example…

Booked in advance - website easy to use. Clear terms and conditions. Received confirmation email and had a call to advise was running late because of traffic so I could plan my day. Once arrived very courteous and explained what was going to do. Spent extra time clearing gutters down for us too. Happy and will use again

25 de outubro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Kevin,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Professional and reliable window cleaner

So I was looking for a reliable window cleaner and my neighbor recommended i go with shining windows as he'd had his windows cleaned by them for a few years and never had any trouble and he said the window cleaner, Matt, was a very friendly professional. He couldn't sing his praises enough. So I went on to the website and it had a great system for booking an appointment. Very easy for someone like me who's not tech savvy, to navigate the website and arrange an appointment that worked around me and my day. When Matt came round the first time, he was very friendly and gave off a very positive energy and it was a pleasure to talk to him and very easy to engage in conversation. He's been my window cleaner now for about 6 months. I booked him in to clean my driveway in the summer and he did a cracking job. He really did. And he also does a gutter clean which I'll be getting done just before spring. I don't usually leave reviews but I would recommend this guy to anybody looking for a relaible window cleaner. He really is a top bloke.

15 de novembro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Pete,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

I wanted my windows cleaning frames and…

I wanted my windows cleaning frames and smear free, which is exactly what I got 🙂 absolutely amazing company very reliable and professional. Would definitely recommend to all my friends and family. Definitely 5 stars from me.

10 de novembro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Cheryl,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

Avaliado com 5 de um total de 5 estrelas

Honestly, this is clearly the best window cleaning company in the UK!

Amazing quality of service, value for money and the windows look Very clean. The driveway cleaning was out of this world, my driveway now looks like it was built yesterday, every single stain and mark removed! Then resanded! Prompt service but obviously had to be rebooked multiple times due to poor weather, no problems and didn't blame the company for natures resources. I found the service to be quite easy to book online, the website was full of lovely surprises, such as insurance details, methodology, images and videos of work completed, character and humour, I certainly connected. After looking at the other competing local companies, I found this business to be incredibly professional, transparent and the only company that has a shop and a calendar to book my services. No one else has integrated the technology available in 2022 to make the booking service so incredibly easy. Hats off to the owner for challenging the industry standard, and for providing all the information required in one place. This city and industry need businesses as good and as honest as this company. I am truly amazed at this company's initiative, they even give away free cleans to those who have liked their Facebook business page, and talk about community-spirited ethics! I have used this company for 6 years and have had multiple 12 clean packages completed. I think this company has cleaned my property over 100 times, on time and late, perfect everytime! You do really well, thank you for bringing me and my property peace.

12 de novembro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Bettie, that's fantastic feedback. Thank you so much for the detailed and inspirational review you have left. We have worked very hard through thick and thin to maintain our business. We can only hope to have more kind, supportive and understanding clients like yourself. It's been an honour, see you soon. Kindest regards, Shining Windows

Avaliado com 5 de um total de 5 estrelas

Very good servise

Very good servise , windows was very clean ,job was done quick and you can tell he knows hes job very well

10 de outubro de 2022
Avaliação não solicitada
logotipo da Shining Windows

Resposta da Shining Windows

Hi Kristina,

Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.

Kind regards
Shining Windows

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