I have bought several pieces of jewellery from Shiptons in the last few years and I think they have an excellent selection of rings, earrings and other pieces. I have had great service when ordering i... Ver mais
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Veja o que dizem as avaliações
I've been using Shipton & Co for sometime, to purchase gifts and treats for myself. Great service, quick delivery, and customer support team
Although the items are well made, the delivery really lets Shiptons down. I ordered goods on 31st July and it is now 14th August, yet I haven't even had confirmation that the goods have been dispatc... Ver mais
A empresa respondeu
Excellent company. Have used them for many years. Lovely selection. Very tempting! Love the fact that I can phone and speak to real, knowledgeable people. Products delightful. Good range of prices... Ver mais
Detalhes da empresa
Escrito pela empresa
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Informações de contato
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , Reino Unido
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4,3
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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The Scarborough shop is very welcoming…
The Scarborough shop is very welcoming with lovely staff. They are really friendly and helpful. Buying myself rings is such a treat.
8 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your lovely review. We're happy to hear that you had such a positive experience in our Scarborough shop and that our team made you feel so welcome. We hope you continue to enjoy treating yourself to our rings!
Great jewellery..slow delivery
I have bought several items from this company. The jewellery is always good quality & true to the descriptions..
However, the delivery is too slow.
I ordered earrings, which took 2 weeks to arrive (missing my birthday by a whole week. )
I wasn't given any Royal Mail tracking information. As I had no idea when they would arrive, I had to stay in for 2 days.
I feel a bit put off ordering again.. (I was offered a £9.95 fast track delivery if I wanted them quicker than 14 days).
Also..it would be really helpful if the brochure included some photographs of the jewellery being worn by someone..to get a better idea of the scale..
13 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback and for being a returning customer. We're pleased to hear you've been happy with the quality of our jewellery, but we're sorry that the delivery times and lack of tracking information were disappointing on this occasion. Our standard delivery window is 7–14 working days, and we apologise if this was not clear or did not meet your expectations. We also appreciate your suggestion about including photographs showing the jewellery being worn, and we'll certainly take this on board.
Excellent quality products
Excellent quality products, reasonable prices, fast delivery.
19 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your great review. We're delighted to hear you were pleased with the quality of our products, our pricing, and our delivery service. We really appreciate your support.
My order was lovely and the care to…
My order was lovely and the care to present so professionally. I will buy from here again
19 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your lovely review. We're so pleased to hear you were happy with your order and its presentation.
Easy online ordering of quality goods.
Very easy online ordering with very good description of goods.I have offered in shop and by telephone both with very helpful and knowledgeable staff. I am always happy with the quality of goods that I’ve ordered and have never had to return anything as yet..I would happily recommend Shipton.
12 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your kind review. We're delighted to hear that you've found our ordering process easy and our team helpful and knowledgeable. It's great to know you've been happy with the quality of our products.
Alway good quality jewellery
Alway good quality jewellery, bought several rings all have fit perfectly. The In house service is excellent would recommend purchasing from them
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your wonderful review. It's great to know our in-house service has met your expectations. We truly appreciate your recommendation and continued support.
Good choice and quality of products
Good choice and quality of products, something you don't see in other stores. It would be helpful to receive notice that package has been despatched.
3 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review and kind comments about our product range and quality. We're pleased to hear you found something unique with us. We also appreciate your feedback regarding dispatch notifications and will take this on board as we continue to improve our customer experience.
Beautiful products As described Well…
Beautiful products As described Well made Fantastic prices Prompt service Well packed
20 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your kind review. We're happy to hear you were pleased with the quality of the products, our pricing, and the service you received.
Absolutely atrocious customer…
Absolutely atrocious customer service!!!
I ordered a necklace at the beginning of April for delivery by the 17th. Despite repeated assurances that this would be delivered by that date, it wasn't.
It finally arrived on the 29th May!!!.
This caused considerable embarrassment as it was to be given at a presentation, which was pointed out to Shipton at the point of ordering.
The reasons given for delay ranged from 'the wrong size was in stock and we need to order some more' - to, 'there is a problem with delivery', despite this, the necklace continued to be advertised online as "in stock' and 'available for despatch'.
Throughout the process no updates were received from Shipton unless I initiated a complaint email.
If nothing else, a regular update on the progress of the order would have been helpful.
In an age when companies like Amazon can deliver the same day, the only thing going for family businesses (if, in fact Shipton still are) is customer service. When this is absent, they may as well hand over the business to whoever can provide it.
3 de junho de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback. We sincerely apologise for the delay and for the lack of proactive communication throughout your order. We understand the disappointment and embarrassment this caused, particularly given the importance of the presentation and the delivery timeframe discussed when you placed your order.
Your comments regarding stock availability updates and customer service have been noted and shared with our team as we work to improve our processes.
The staff could not have been kinder…
The staff could not have been kinder and more helpful if they had tried. Had I been going to purchase a very expensive piece of jewellery I could not have been made to feel more valued. Nothing was too much trouble for the two ladies on the day. I cannot recommend this shop and its staff too highly. Will definitely go there again
14 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your kind review. We're happy to hear that our team made you feel so valued and provided such helpful service throughout your visit.
Your recommendation means a great deal to us as a small business, and we look forward to welcoming you back again soon.
We went into Keswick shop as we often…
We went into Keswick shop as we often do, and there has at times we have not experienced the service we expected but this was I must say was a fair number of years ago to be honest, Monday we went in and purchased a necklace the lady in there was so lovely, approachable, professional, friendly and welcoming, great customer service, we went back today the gentleman in there was again so friendly, polite, helpful making us feel welcome, he made time to have a plesent chat and went out of his way to find exactly what we wanted.
Wonderful service, and the shop itself looked bright, inviting and well stocked.
Highly recommend.
21 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your wonderful review and for taking the time to share your experience. We're delighted to hear that your recent visits to our Keswick store were so positive.
Thank you for your recommendation and for choosing Shipton & Co. We look forward to welcoming you back to our Keswick store again soon.
The ring ordered was for a T size but it came as an R size.
The ring ordered was for an T size, an R size size was delivered. As this was a present for an upcomimg birthday this was not a good beginning as a first order with you.As we need the Ring now we have kept it.
15 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review. We're very sorry to hear that you received the incorrect ring size. We understand how disappointing this must have been, especially as the ring was intended as a birthday gift and this was your first order with us.
We sincerely apologise for the error and any inconvenience caused. While we're glad you were able to keep the ring for the occasion, this is not the standard of service we aim to provide. If there is anything we can do to assist you further, or if you would like to send the ring back for resizing free of charge, please don't hesitate to contact our customer service team.
Easy to order online
Easy to order online, the goods came within 5-7 working days and I am really pleased with the quality of the earrings I purchased.
1 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for taking the time to leave us a review. We're delighted to hear that you found the ordering process easy, that your earrings arrived within the expected timeframe, and most importantly, that you're pleased with their quality.
Excellent
Excellent, thank you. The ring I bought is beautiful, as are the many other rings I’ve purchased from Shipton & Co. I received it in good time too. I needed to contact customer service as I wanted to use a couple of vouchers I had, the person I spoke with was very helpful.
5 de maio de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your wonderful review and for your continued support of Shipton & Co. We're delighted to hear that you love your new ring and that it arrived promptly. It's especially pleasing to know that our customer service team was able to assist you with your vouchers and provide a helpful experience.
friendly & knowledgeable
I have been going to the Scarborough shop regularly for 40 years and have always found the staff friendly and knowledgeable.
25 de abril de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thanks for your loyalty over the last 40 years. We really appreciate your continued support and it’s wonderful to hear that our Scarborough team has consistently been friendly and knowledgeable. We look forward to seeing you again soon.
I purchased a silver ring with cubic…
I purchased a silver ring with cubic zirconia stones. I am very pleased with the design but where the ring has been made larger the silver is paper thin and after wearing it a couple of times it’s already going out of shape so not worth the £45 paid.
24 de abril de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback. We’re pleased to hear that you like the design of the ring, but we’re sorry to hear that you’ve been disappointed with the thinness of the silver. That’s not the standard we aim for. Please get in touch with our customer service and we will see if there is anything we can do :)
Easy to order
It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Delivery was fairly quick, but, again, it would be helpful to know when the package was despatched.
4 de abril de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback. We’re pleased to hear that you found the website easy to use and that your order arrived quickly. We also appreciate your comments about product reviews and dispatch updates. Feedback like this is really helpful, and we’ll pass it on to the team.
Excellent product
Excellent product. Website description needed amending
27 de abril de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review. We’re happy to hear you’re happy with the product. We also appreciate your comment about the website description and will review it with the team to make sure the information is as clear and accurate as possible.
Excellent online jewellery store
Good choice of items with a good range of prices. I love browsing the website. Purchased quite a few things over the years, most recently an owl carving. Delivery times are much improved from a few years ago. I would be happy to see more silver settings for the gems, but on the whole an excellent company for jewellery purchases.
26 de março de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your thoughtful and detailed review! We’re so pleased to hear that you enjoy browsing our website and appreciate the variety of items and price ranges we offer.
We’re glad you’ve noticed the improvements in our delivery times, and we hope you’re delighted with your recent owl carving purchase. Thank you as well for your suggestion about offering more silver settings for our gems—we really value this kind of feedback and will be sure to pass it along to our team.
Felt secure in knowing the goods I paid…
Felt secure in knowing the goods I paid for by phone arrived intact and I did not have to chase Shipton’s for my purchase. Have always been very pleased with the jewellery. Well made and looks much better and nicer in reality. Well done Shipton.
10 de abril de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you so much for your kind words! We’re delighted to hear that you felt secure throughout your order and that everything arrived safely without any hassle.
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