Shipton & Co Avaliações 

1.733
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have bought several pieces of jewellery from Shiptons in the last few years and I think they have an excellent selection of rings, earrings and other pieces. I have had great service when ordering i... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I've been using Shipton & Co for sometime, to purchase gifts and treats for myself. Great service, quick delivery, and customer support team

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Although the items are well made, the delivery really lets Shiptons down. I ordered goods on 31st July and it is now 14th August, yet I haven't even had confirmation that the goods have been dispatc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent company. Have used them for many years. Lovely selection. Very tempting! Love the fact that I can phone and speak to real, knowledgeable people. Products delightful. Good range of prices... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheiro
  2. também em
  3. Designer de jóias
  4. Fabricante de jóias
  5. Gravador de jóias
  6. Joalheria

Escrito pela empresa

Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.733)

159 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful bracelet

Beautiful bracelet and well worth the wait as the first one went missing in the post The help team were extremely helpful and a replacement was sent out promptly
I have bought from this company’s shops on several occasions but this is the first time that I have bought on line I would have no hesitation of ordering from them this way again

17 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your kind words. We’re so sorry your first parcel went missing, but we’re very glad the replacement arrived safely and that you’re pleased with your bracelet. It’s lovely to hear that you’ve shopped with us in our stores before, and we’re delighted your first online experience was a positive one.

Avaliado com 5 de um total de 5 estrelas

Beautifully made presented and packaged.

I was absolutely thrilled when I opened the box and saw the beautiful brooch I had ordered for a friend's birthday. It was exquisitely made and I could almost make out the expression on the horse's face. One I have seen in real life many times. Not only was the jewellery beautiful but the service was excellent too.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your review. We’re so pleased you loved the brooch. We’re also delighted our service matched your expectations and hope your friend enjoys their special birthday gift.

Avaliado com 5 de um total de 5 estrelas

Staff very helpful

Staff very helpful, had a bit of an issue getting my product but when my ring arrived it was brilliant, staff kept me informed

1 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you for your kind review. We’re so pleased to hear you’re happy with your ring and that our team kept you updated along the way. We really appreciated your patience and understanding while we resolved the issue.

Avaliado com 5 de um total de 5 estrelas

A very satisfied customer.

I have ordered from this company on a few occasions. Service has always been very pleasant with a prompt delivery. I am happy to recommend them to anyone.
Thank you Shipton andCo.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your kind words and continued support. We’re really pleased to hear you’ve been happy with both our service and delivery. It means a lot to us that you would recommend Shipton & Co — we truly appreciate it.

Avaliado com 5 de um total de 5 estrelas

Very happy customer

I had to return one item (amethyst ring) from my order as the colour of the stone was not as per the catalogue. I was offered an exchange up to £10 more than the value, which was good and I found one a bit more than that but used the £10 voucher I'd had with my original order. I was able to return it Freepost and I was kept up-to-date by Sunny with progress. My alternative ring was turned around by Sunny in 24 hours and I was surprised to find not only was a £5 voucher enclosed but a lovely amethyst keyring! How's that for service?

13 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your kind feedback. We’re really pleased we were able to find you a replacement ring you loved and to have turned it around quickly for you. Wonderful to hear you appreciated the little extras too.

Avaliado com 5 de um total de 5 estrelas

Easy to order on line and delivered…

Easy to order on line and delivered promptly

10 de outubro de 2025
Avaliação não solicitada
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Resposta da Shipton & Co

Thank you for your review! We’re so pleased to hear your order arrived promptly and that you found the online process easy. We hope you’ll shop with us again soon.

Avaliado com 5 de um total de 5 estrelas

Went the e tra mile to ensure that my…

Went the e tra mile to ensure that my wedding anniversary present to my wife was delivered on time for our anniversary, great communication and very friendly staff

1 de outubro de 2025
Avaliação não solicitada
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Resposta da Shipton & Co

Thank you so much for your thoughtful review. We’re delighted we could help ensure your anniversary gift arrived in time for the special day. It’s lovely to hear our team’s communication made a difference.

Avaliado com 5 de um total de 5 estrelas

Well done.

Gift arrived well packed and in good order

1 de outubro de 2025
Avaliação não solicitada
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Resposta da Shipton & Co

Thank you for your feedback. We’re so pleased to hear your gift arrived safely and in perfect condition.

Avaliado com 5 de um total de 5 estrelas

First Order experience

This was my first order from Shipton & I had a problem, completely my error, on the shipping address.
Customer service & support were excellent. Sunny replied quickly to my queries & addressed the problem most efficiently.
The actual pieces themselves are lovely, high quality & imaginative designs. I’m very happy with the value & with all aspects of the company. I shall certainly be using them again.

6 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for taking the time to share your experience. We’re delighted to hear that Shipton was able to help resolve the issue quickly and that you’re so pleased with your jewellery. Your kind words about our designs and service mean a great deal to us.

Avaliado com 4 de um total de 5 estrelas

Some items are beautiful

Some items are beautiful, some items broke, I dont understand WHY I had to rebuy some items, some items go to charity shops, some items get "stolen"....... ONGOING cycle. October 2025

9 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you for your feedback. We’re so sorry to hear that you’ve had mixed experiences with your orders — that’s never what we want for our customers. All our jewellery is covered by a 60-day money-back guarantee, so if anything arrives damaged or doesn’t last as expected, we’re always happy to replace or refund it.

You mentioned some items being “stolen” — if you mean something went missing in transit or after delivery, please do contact us directly so we can look into this for you right away.

Avaliado com 5 de um total de 5 estrelas

Wonderful Experience in Scarborough Store

The staff in Scarborough are both professional very pleasant their service is second to none. I have always been satisfied with my purchases and friends have loved gifts from Shiptons

4 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your lovely feedback. We’re happy to hear that our Scarborough team have looked after you so well — they’ll be thrilled to know their service made such a great impression. It’s also wonderful to hear that your friends have loved their Shipton gifts.

Avaliado com 5 de um total de 5 estrelas

Very good value.

Easy to order from the catalogue. Items well
wrapped up, delivered with care and promptly.
Very attractive items, bought for Christmas presents.
Two Real Lapis Pyramids, unusual and will look lovely displayed where they can attract the light
on the window sill or mantelpiece.
Very good value as they were in the sale.
Very reasonably priced.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your review. We’re so pleased to hear that your Lapis Pyramids arrived and that you’re happy with their quality and value. They sound perfect for catching the light on a windowsill or mantelpiece — such a thoughtful choice for Christmas gifts!

Avaliado com 5 de um total de 5 estrelas

Easy to order online

Easy to order online, great selection of jewellery and gifts. The item was very well packaged and I was kept informed of when my item would be delivered.

25 de agosto de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you very much for your feedback. We’re pleased to hear you found our website easy to use and that your order arrived safely. It’s great to know you were kept informed throughout the delivery process. We really appreciate your support and hope you’ll shop with us again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent

Have used this company over many years and have always been pleased with their products, many have been better quality than expected for the price.
Free gifts are genuine gifts and not sub-standard freebies.
A bit slow on delivery but I know to order in advance of need.
Overall an excellent company to deal with.

30 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you very much for your thoughtful feedback and for being such a long-standing customer. We’re glad to know you’ve been pleased with the quality and value of our jewellery and gifts over the years. We appreciate your understanding on delivery times and your continued support — it really means a great deal to us.

Avaliado com 5 de um total de 5 estrelas

Have ordered many items from here and…

Have ordered many items from here and always been satisfied by the order system, staff when I have telephoned, and the delivery

4 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your lovely feedback and for being a loyal customer. Your continued support means a great deal to all of us at Shipton & Co.

Avaliado com 3 de um total de 5 estrelas

Mixed experience

I ordered four items from the company and my experience was mixed. The owl on a branch paua shell brooch is beautiful, as are the oval paua shell Celtic hook earrings. I was disappointed with the marquise paua shell pendant as the drop was much smaller than I had expected. The Celtic Tree of Life pendant was already tarnished when it arrived. The lady whom I phoned to place the order was very polite but, even though I read out the sale price of each item, she did not notice that the computer was recording the original price in some cases, therefore the total came to about £60 greater than I had expected and I had to query it. She could not amend the system straightaway and had to phone me back. I would recommend that the computer system is kept updated to be consistent with catalogue and internet prices. Also, twice the assistant told me there would be a postage charge of £3.95, so twice I had to correct her as the order came to over £100 and therefore the postage should have been free. I was sent two £5 vouchers which cannot be used together to reduce the price of a new order, instead of being sent one £10 voucher as indicated in the catalogue. I was also sent a different free gift from the one I had ordered even though the assistant had not told me the one I had chosen was not available (in which case, I would have chosen something different from the one which arrived which is of no use to me). I would recommend that the company takes more care to get details correct. (The "date of experience" I have submitted is the date on the invoice.)

18 de setembro de 2025
Avaliação não solicitada
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Resposta da Shipton & Co

Thank you for taking the time to share such detailed feedback. We’re delighted that you loved the owl brooch and Celtic earrings, but we’re very sorry that parts of your experience didn’t go as smoothly as they should have.

We completely understand how disappointing it must have been to receive a smaller pendant and a tarnished item, and we also appreciate your comments regarding prices, postage and vouchers. We currently have some new team members in training, and your feedback helps us to improve the support and accuracy we provide.

You can normally use our vouchers together, so I’ll be in touch to help resolve this for you, along with arranging your preferred free gift, which is available.

Thank you again for your thoughtful comments and for your continued support — we truly value your custom and hope to make your next experience with us a much smoother one.

Avaliado com 5 de um total de 5 estrelas

A very satisfied, returning customer

Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons have never been less than 100%successful. Costs, service and an all round brilliant customer satisfaction

22 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you so much for your message and for being such a long-standing customer. It’s nice to know that our jewellery has been part of your special occasions — and those thoughtful “just because” moments too. Your loyalty and kind words mean a great deal to all of us at Shipton & Co.

Avaliado com 5 de um total de 5 estrelas

good products

good products, great communication and speedy delivery. What more can you ask ?

30 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you for your kind words. We’re delighted to hear you’re pleased with the products, service, and delivery – it’s wonderful to know everything met your expectations.

Avaliado com 4 de um total de 5 estrelas

The bracelet was a gift for my daughter…

The bracelet was a gift for my daughter in law and she is delighted with it.
The chain is delicate and sparkly and adjusts well to her wrist.
One star less because it did not arrive swiftly, but I was able to give it to her before her return to Australia

2 de outubro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you for your review. We’re so pleased your daughter-in-law liked the bracelet and that it reached you in time for her trip back to Australia. We’re sorry the delivery took longer than expected, but we’re glad it worked out and hope she enjoys wearing it.

Avaliado com 5 de um total de 5 estrelas

High Quality Products

Been a customer for some years. Product choice and quality excellent. prices to suit all pockets, pleasant staff and fast delivery. Highly satisfactory

23 de setembro de 2025
Avaliação não solicitada
logotipo da Shipton & Co

Resposta da Shipton & Co

Thank you for being such a loyal customer over the years. We really appreciate your lovely feedback on our product range, quality, pricing and service.

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