Absolutely ridiculous. Had a look online, found what I wanted and drove to the shop. The prices are more than double the online advertised price! I asked if the match their own prices and I was told n... Ver mais
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Veja o que dizem as avaliações
Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... Ver mais
Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... Ver mais
Customer service couldn't provide an eta or tracking no. Despite having a big red banner saying that all their sales will continue as normal, this was a bit mis leading. The products then arrived 3 b... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.
Informações de contato
ABS Group, Spring Lane, Forest Gate, BH24 3FH, Ringwood, Reino Unido
- 0800 1223 669
- customercare@simplypleasure.com
- www.simplypleasure.com
2,8
Bom
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent fuss free service
Excellent fuss free service. Very reasonable pricing, efficient postage, very good communication. Highly recommended
6 de dezembro de 2020
Fabulous products
Fabulous products, fabulous service... discreet delivery... great sex!
4 de dezembro de 2020
Excellent service again a real joy
3 de dezembro de 2020
So unrealistic
11 de novembro de 2020
Resposta da Simply Pleasure
Dear Lauren,
Thank you for your feedback and for your order.
We are very sorry to hear that the ordered items did not meet your expectations. As we do not expect you to accept this we would like to get in touch to set things right. Please await correspondence from our end and we can certainly get this issue resolved for you. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction. However we would have appreciated if you had taken the time to get in touch with us before leaving us with this feedback. That would have allowed us to rectify or improve the shopping experience. Please also allow us to confirm that the product you have ordered is one of our best sellers. In some cases the images on the website may differ slightly with the actual product itself. Thank you for understanding.
Thank you for shopping with us.
Kind regards,
Simply Pleasure Customer Care
This supplier is very good
This supplier is very good, You can place an order one day and get it delivered in no more than 3 Days. It is packaged discreetly so that no one knows what they are delivering. and their products are cheaper than anywhere else that I know of and they do what they are supposed to do.
7 de novembro de 2020
Easy to use website and goods delivered…
Easy to use website and goods delivered within the timescale quoted - I will definitely use this site again
11 de setembro de 2020
Avaliação não solicitada
Always good service.
9 de setembro de 2020
Avaliação não solicitada
it would be good to be given delivery…
it would be good to be given delivery options such as a safe place to leave my package that wasn't a neighbour or a redelivery - like leave in shed if out or leave in or beside bin
7 de julho de 2020
Avaliação não solicitada
Excellent 5 star reliable service…
Excellent 5 star reliable service quality products would highly recommend
6 de julho de 2020
Avaliação não solicitada
Great customer service
All in all Simply Pleasure is ok.on this occasion I wasn’t happy with the product and the customer service team acted very professionally and very swiftly to rectify the issue.
5 de julho de 2020
Avaliação não solicitada
Resposta da Simply Pleasure
Dear James,
Thank you for your feedback and for your order.
We are very sorry to hear that the ordered items did not meet your expectations. As we do not expect you to accept this we would like to get in touch to set things right. Please await correspondence from our end and we can certainly get this issue resolved for you. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction. However we would have appreciated if you had taken the time to get in touch with us before leaving us with this feedback. That would have allowed us to rectify or improve the shopping experience.
Thank you for shopping with us.
Kind regards,
Simply Pleasure Customer Services
Excellent service
Excellent service
Will definitely be back again
30 de junho de 2020
Avaliação não solicitada
fast services
fast services. great staff and very helpful thank you
29 de junho de 2020
Avaliação não solicitada
Customer service
My recent order has not been entirely without issue (stock + a manufacturer omission), which resulted in some email correspondence with Dominik. He has gone above and beyond to ensure a perfect end result, providing an excellent customer service throughout. He’s a real asset to the company.
29 de junho de 2020
Avaliação não solicitada
Misleading packaging
I received my order but according to the on the box I should have received a free item included inside. This item was missing with the obvious space inside. I was advised that the manufacturer had stopped including this free item but the boxes hadn’t been changed.
29 de junho de 2020
Avaliação não solicitada
Resposta da Simply Pleasure
Dear Christine,
Thank you for your feedback here on Trustpilot.
We would like to take the opportunity to clarify the situation. As we do not advertise any additional 'freebies' the manufacturer may have added to a product this review should have reflected the overall experience regarding the customer service or the product itself as we believe the decision to purchase this product was not based on the possibility of getting any 'freebies'.
We do receive products that may contain additions chosen by the manufacturer. Those are only advertised on very rare occasions. In your case it would have been a small bottle of lubricant which either was no longer provided by the manufacturer or had to be removed because it was out of date.
We would not be able to change the packaging or request new/updated packing from the manufacturer. We are sorry that this has caused you such distress and we hope that the product has been to your full satisfaction. In case you do wish to discuss this further or there is anything else you feel needs to be done please let us know. We can forward your feedback accordingly.
Thank you for shopping with us.
Kind regards,
Simply Pleasure Customer Service
A+ my partner and I lovedit
A+ my partner and I lovedit. It fitted like a dream partner is 38e size 16
28 de junho de 2020
Avaliação não solicitada
Poor stock management
Poor stock management, unhelpful customer services. Never use again
27 de junho de 2020
Avaliação não solicitada
Resposta da Simply Pleasure
Dear Customer,
Thank you for your feedback here on Trustpilot.
We are sorry that you have not been happy and satisfied with your shopping experience.
Please let us recap on the situation:
According to our records one of the ordered items was unfortunately out of stock. We do apologise for this and this should indeed not happen. In very rare circumstances an item is shown as being in stock but due to incorrect stock levels this item is unavailable. This is indeed very inconvenient and we understand that this is not satisfactory.
Our records show that an email had been sent in order to inform you what options there are to set things right. After a phone call you were informed that a requested refund for the out of stock item had been granted and processed successfully. As this was the option chosen by yourself we are uncertain why the customer services have been rated 'unhelpful' as the issue got resolved.
As we understand that you do not wish to our services again we would like to take the opportunity to let you know that we will certainly take your feedback serious and forward to the right department.
Kind regards,
Simply Pleasure Customer Service
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