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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My products are affordable and they are medically effective. Delivery is right on target, so I never run out of product. Only complaint is I hate using the split payment process. Please just accept... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very pleased to have found Skin Care Glows. I was having difficulty getting a special facial cream through another website and their payment process. Skincareglows website is very easy to use and th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering was such an easy process. Paying by Cash App threw me a bit but I gave it a shot and it worked out. Shipping was super fast! I will definitely order again and again

Avaliado com 4 de um total de 5 estrelas

Good prices on great products, but the shipping process is quite slow. I understand this is a small company, but it took one week for my small order to ship from USPS. I'll just have factor that int... Ver mais

Detalhes da empresa

  1. Máquina de venda de produtos de cuidados com a pele

Escrito pela empresa

At Skincareglows, we believe that beautiful skin begins with consistency, knowledge, and the right products. Since 2019, our goal has been to make professional-quality skincare accessible to everyone by offering high-performance products that deliver real, visible results. We know skincare is deeply personal. That’s why every product that enters our store is carefully reviewed, tested, and evaluated by our team for safety, quality, and effectiveness. When you shop with us, you can trust that each item is clean, authentic, and formulated to support healthier, more radiant skin.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

121 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(121)

89 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

NOTHING DELIVERED

Thought this site was a golden mine and found out differently ordered my products got no response so i emailed a few days later, someone replied saying a tracking number will be sent and it will be delivered 2-3 business day, so I got a tracking number and for 2 weeks, the tracking results show that the package was not given to the postal service for delivery, so I emailed again and got nlo resources, so I called, and a guy answered the phone like it was his personal cell phone, not a a business, asked him about my order, he said all orders were shipped out already.... got me thinking if that was the case the carrier would have already tracked it in their system, what is going on here, I'm thinking cut my losses and ge my money back.

10 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome!

I was a little cautious when I first ordered from them because of the reviews. But I'm a happy (new) customer! I emailed them a few days after my order because I didn't have a tracking number for my package (I ordered trentinoin gel) and THE NEXT DAY I had an email from them. That's pretty quick to me! They gave me the tracking number and a few days later it arrived. Everything was as it was supposed to be. The only thing I would recommend is that they email or text the customer a tracking number ASAP but maybe that was my fault for not registering an account first...I made one afterwards though. So maybe they DO send them out but you have to have an account first. IDK. But I got my trentinoin! And I'm a happy new customer! Will be ordering again! And recommending to everyone I know! They responded quickly and promptly to my email and that right there is top notch customer service of you ask me! :) (Tracking was legit and product was perfect.)

5 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

omg- emailed them twice- No reply

omg- emailed them twice- No reply! the audacity if them. They don;t show the ingredients on their website- so i ordered anyway- (thinking, well, everybody in 20224, is pretty much aware of toxic product agents, so I guess I can trust them). I got the product- full of harmful, cancerous chemicals. I just wanted to return it and get a refund. They aren't responding. Had I saw their reviews first however, I would have never gave them business.

3 de março de 2024
Avaliação não solicitada
logotipo da Skincareglows

Resposta da Skincareglows

We apologize for any inconvenience caused by the delay in response and your dissatisfaction with our products. Our return policy does have a set timeframe, and we understand your frustration if it has passed. However, we want to assure you that our products are formulated without any harmful or cancerous chemicals. Should you have any further questions or concerns, please don't hesitate to contact us at info@Skincareglows.com. We appreciate your feedback and will do our best to address your concerns promptly.

Avaliado com 1 de um total de 5 estrelas

I previously purchased from the company…

I previously purchased from the company a couple months ago to buy Tret. It was a decent experience THEN. I’m not sure what happened but do not purchase from them NOW. Unprofessional no customer service nor support. Emails go unanswered. Had to message them on Instagram to get a response about their so called “3-4 USA delivery” LIES. They do not ship the product. Instead of professionally responding they chose to refund my order? Why not ship my item out in the first place? Or simply contact me via email and let me know what’s going on with my order? Unprofessional. Purchase elsewhere.

Update: I did not request a refund. I stated where is my order? I wanted information regarding the order and when it would be shipped out OR a refund. You guys automatically went to a refund. As I said I won’t be purchasing from here again.

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skincareglows

Resposta da Skincareglows

Thank you for reaching out to us regarding your recent experience. We apologize for any inconvenience you may have encountered. Upon reviewing your order history, we noticed that you requested a refund via Instagram, which was promptly processed. Regarding our shipping times, please note that it typically takes up to 2 business days to process orders before they are shipped out. Once shipped, our standard delivery timeframe is 3 to 4 business days via USPS within the USA, as clearly stated on our website. We regret any misunderstanding regarding delivery expectations.

We assure you that we always strive to maintain professionalism and provide excellent customer service. Your feedback is essential to us, and we will use it to improve our processes and communication. If you have any further concerns or questions, please don't hesitate to contact us at info@skincareglows.com. We value your business and hope to have the opportunity to serve you better in the future.

Avaliado com 1 de um total de 5 estrelas

questionable reviews, long delivery time

my order took 10 days to arrive, and I received an email from SkinCareGlows asking me to submit a review. I did so, stating the long delivery and that I wasn't sure about the product since the consistency was different than any I had used before. Almost a month later, my Three Star review was never posted - this company ONLY posts Five Star reviews. If you want customers to take your company seriously, posting only glowing five star reviews isn't the way to do it, and it makes people doubt whether these are authentic. Only honest reviews are the ones I've seen on TrustPilot.
After posting this review, I received a TrustPilot email stating "SkinCareGlows has flagged your review because they don’t think it’s based on a genuine experience." To keep my review online, I was asked to provide "valid" documentation. I had already provided my order number, but I submitted everything I received from them. If SkinCareGlows makes such an effort to hide honest reviews by their customers, why would anyone do business with them?

5 de janeiro de 2024
logotipo da Skincareglows

Resposta da Skincareglows

Hello Diane,
We appreciate your feedback and apologize for the delay in your order. Shipping issues are uncommon, and we regret any inconvenience caused. Regarding your review, we flagged it as a precautionary measure to verify authenticity. We assure you that we value honest feedback, and your review will be considered. Thank you for your understanding.

Avaliado com 5 de um total de 5 estrelas

Very Satisfied

I’m working on my dark marks and the cream triluma has changed it around for me. Great results and only a few weeks. This is my 3rd time ordering and definitely recommend. Fast shipping

8 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service and lack of accountability

I ordered product on 10.17.23 and they sent an invoice and an update on processing with a tracking number. However as I tracked the package it was very odd. The tracking was all over the place. Then showed being sent to facility then returned for insufficient shipping address. However when looking at my shipping and billing address both were accurate. They are currently stating I provided the wrong info when I have provided the proof. Do not order from this company. I also called the number listed for company and a gentleman answered and was not professional at all. Didn't even answer like a business. Which was unusual. He asked for invoice number I provided and he confirmed my order info and address and then said it was not accurate I again explained that is was in fact correct. I also will add I had sent two emails prior with no response. I used afterpay and have no problem with afterpay.

14 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

Non-Existent Customer Service

Second time ordering. First time no issues but this time, I received a Tazret that was already punctured. I don't feel safe using it so I reached out on Instagram, by email and webform with no responses despite their claim of 24/7 service.

UPDATE 10/31/23: They requested a picture of the item on 10/18 which I sent immediately. I have reached out twice more after that date (the 20th and 23rd). I've received no response since the picture request on the 18th. Definitely won't be purchasing from them again.

I'll be contacting my bank.

13 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I felt the need to come review because…

I felt the need to come review because either I accidentally ordered the wrong thing or the cart wasn’t correct somehow, but these people made a no fuss, easy way to correct it. Also, their products work. I use hydroquinone, tretinoin, & the bitmoprost. I honestly feel like the generic Latisse is way better. I actually see results on it.

10 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible

I bought a tretinoin cream 0,05 but I received Eflornithine Hydrochloride Cream.
The product arrived late and wrong.
Terrible.
I just want receive the correctly product

14 de julho de 2023
Avaliação não solicitada
logotipo da Skincareglows

Resposta da Skincareglows

We apologize for the inconvenience. We might have accidentally sent you the wrong item during packing process. We have already sent you a refund, please check your email. Again we apologize for our mistake.
Thank you

Edit: Since, we have already sent a full refund back to your account, please place a new order. Therefore we can send you the correct item.
Again we apologize for our mistake.
Thank you for your understanding.

Avaliado com 5 de um total de 5 estrelas

Great company and real products

Great company! I mainly use them to order hydroquinone cream and sometimes retinol. They deliver in a timely fashion and they deliver the real thing. Always quality products. Highly recommend.

4 de janeiro de 2023
Avaliação não solicitada

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