Sky arranged for Openreach to complete our broadband installation but Openreach failed to keep the appointment. We were only able to complain online via a BOT and are unable to speak to a real person... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Surinder was amazing in helping me sort out a package with sky! Even though customer services called up and messed up my whole package she was so helpful towards me and still sorted it out for me I’m... Ver mais
Went into the sky store witha issue I've been having for a long time with my sky. over the phone couldn't sort it but I met surinder and she was very helpful and patient she managed to sort it out for... Ver mais
Sky are an absolute disgrace! I’m trying to confirm with a HUMAN that I should not be getting charged as I have not used the service for years, but in order to talk to anyone, the require me to updat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Informações de contato
Montfichet Road, E20 1EJ, London, England, Reino Unido
- 020 8555 4291
4,9
Excelente
190 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thank you for the quick and easy guide…
Thank you for the quick and easy guide for my new tv adventure, and thanks to Vishaw for helping us to make it easier to join you guys ✌🏼
27 de maio de 2026
Avaliação não solicitada
Excellent customer service from…Sri
Excellent customer service from Sri.Higly recommended .
23 de maio de 2026
Avaliação não solicitada
Sri excellent service very help full
Sri excellent service very help full
23 de maio de 2026
Avaliação não solicitada
Excellent and great service
Excellent and great service. Chandanee was very helpful and friendly person:) I highly recommend them;)
1 de maio de 2026
Avaliação não solicitada
It was very good and staff was so…
It was very good and staff was so helpfull Sahz sales Assistant
27 de abril de 2026
Avaliação não solicitada
Fantastic customer service
Fantastic customer service from Surinder with my eSim. Thank you
21 de abril de 2026
Avaliação não solicitada
The customer service from your staff was absolutely amazing specially the guy name Qadeer help me a lot while I was purchasing a new device.
The customer service from your staff Qadeer was really brilliant.
He was being amazingly supportive and cooperative while I was at the store.
Thank you so much .
14 de abril de 2026
Avaliação não solicitada
Excellent service and good interact…
Excellent service and good interact with me
13 de abril de 2026
Avaliação não solicitada
Excellent service by Kamran
Excellent service by Kamran. Loved the way he took care of us.
13 de abril de 2026
Avaliação não solicitada
Customer service
Customer service is to good and especially kamran sevice is awesome and cool....
10 de abril de 2026
Avaliação não solicitada
Kamran was amazing
Kamran was amazing. Great customer service will definitely recommend more people to come and see him for contracts
10 de abril de 2026
Avaliação não solicitada
Kamran is very good I have great time…
Kamran is very good I have great time with him
8 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Shockingly poor customer service
Sky are an absolute disgrace! I’m trying to confirm with a HUMAN that I should not be getting charged as I have not used the service for years, but in order to talk to anyone, the require me to update my direct debit or payment method before they will allow me to talk to a human. I DONT’T WANT TO RENEW THE SERVICE I’VE NOT BEEN RECEIVING FOR YEARS!
I have recorded my phone calls to them and have screenshots of my chats with the bots. If I’m charged again I shall be taking legal action!
4 de abril de 2026
Avaliação não solicitada
Resposta da Sky - Store Westfield Stratford, London
We’re really sorry to read this and understand how upsetting this situation has been for you. We appreciate you taking the time to explain what’s happened, and we can see why you’d be frustrated if you believe you’re being charged for a service you haven’t used.
Please be assured that updating a payment method is not intended to force a renewal, and we’re sorry if this process has caused confusion or distress. We want to help clarify your account and resolve this properly with a member of our team.
We’d strongly encourage you to contact us through directly so a dedicated advisor can review your account history and payment status in detail. This will allow us to investigate fully and make sure everything is handled correctly.
Thank you for raising this, we want to ensure it’s addressed fairly and transparently.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Norelle
Nice staff especially shahidul
3 de abril de 2026
Avaliação não solicitada
Shurinder was amazing and helpful
Shurinder was amazing and helpful. She was explaining and kind
2 de abril de 2026
Avaliação não solicitada
Great service by serenda
2 de abril de 2026
Avaliação não solicitada
Qadeer and Chandanee helps us resolve…
Qadeer and Chandanee helps us resolve the issue so gracefully, I must recommend them for great service thanks
2 de abril de 2026
Avaliação não solicitada
Vishwa the best advisor in the sky
Vishwa the best advisor in the sky, I have a great experience.
She is very respectful
31 de março de 2026
Avaliação não solicitada
I bought my new phone from surinder I…
I bought my new phone from surinder I had a great customer experience with her as I was very sad because I lost my phone and she made me feel slit better and gave me good advice which phone would suit my needs 😁 I'm very happy
31 de março de 2026
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
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