SKY by Gramophone Avaliações 

Long ago, I came to understand how easy it can be to fall short of others' expectations, both personally and professionally. For that reason, I think being able to give a second chance to companies that admit an error and look to correct it, is in order. The professional and timely response of Sky by Gramophone to the experience detailed below, has required me to take a second look at the company. I've been contacted by the CEO of the company and called with follow up inquiries, all in an effort to ensure my issues were addressed. Sky has worked hard to earn my future business and, for that reason, I will consider them for my future audio needs.
I ordered the $449 Sumiko Wellfleet cartridge. Normally, my choice in audio stores is Crutchfield. In this case, Sky Gramophone was the only merchant with the Wellfleet in stock. When it arrived, I mounted it on the tone arm of my Pro-ject X-2 while wearing silk gloves and exercising extreme caution. Once on, the initial sound was less than ideal...not horrible,but nearly as good as my Moonstones or Amethyst. I have a great deal of experience installing cartridges. I use an electronic balance, an azimuth tool, I keep the stylus protector on and I maintain a dust free environment. I examined the stylus with 1000x powered microscope. When I informed Sky Gramophone of the defective product, they informed that it would need to be returned at my expense, with a 20% charge, a restocking fee, and that I would need to insure the return package. All of this added up to my losing $150 because Sky Gramophone sent a defective cartridge. But wait, it gets worse! Days after receiving the Wellfleet, Sky Gramophone calls to tell me that I am responsible for the damaged cartridge. At this point, I am beginning my campaign to alert consumers about this company and its treatment of customers. I am also investigating what legal remedies I have.

Chat customer service was very good when I utilized. Not only have I been charged but my credit card cycle has had me already paid for a product that hasn’t shipped nor have I gotten ANY updates

I have an integrated amp that I thought you had in stock. I was called and told that it was not in stock but would be available the first of April. I said to proceed with order. I was surprised that my Visa was charged at that time
Usually I would expect to be charged when the order is fulfilled. If I don't receive by first of April I will be very disappointed.

This is my update for my previous 1 star review of Sky Gramophone. I'm humbled by their response to my previous review and I must apologize for it because they made it right! I'm very impressed by their determination of making me satisfied. Thank you for treating me like a true human being. I will always buy from this company. Great job!

Your company’s service was excellent, however the speakers I ordered are on backorder until mid March. I sold the Cornwalls I had, so here I sit no speak.

Great value! Sounds great and the camo is super fun!

Shipped timely, packed very well. SKY G did a great job. Very happy with them.

Great service. I had a slightly tweaky order that no other dealer wanted to deal with.
Matthew was great and got me what I needed and was very communicative.

Phenomenal service! I had ordered two of a particular item and received a phone call a few days later stating that a box had been damaged on one of them and they wanted to let me know that the product was fine inside but the box was damaged and asked if I still wanted it or not as it was their last one. What a wonderful proactive reach out. Bravo!!!

Purchased Bose Sleep buds. They would not charge. Returned them for a refund day after receiving them and being refused a refund because they say serial numbers don't match up. Had to file a dispute with credit card company. Total fraudsters ... would never shop from again.

Great company. Had inventory. Delivered in great shape. Prices were as expected.

Gramophone is an excellent local audio dealer. It's great to have showroom to audition gear - it's really the only way to buy, IMO. Due to supply chain issues, my purchase is on back order and I am hoping to take delivery in the next week or two. I came back to update this review based on the response below from Gramophone.

Good service! Deliver fast! Excellent

Works as advertised. Shipping was super fast and item was packaged well.

Great Service and Great staff. Pleasure to do business with. Highly Recommended!

Easy online ordering, great customer service, super responsive and packaged delivered with care! First time buying high-end audio equipment through them but they've earned a repeat customer with how well this first order went.