This site has no regard for their clients. This isn't a payment issue this is a responsible gaming issue.. I have a gambling addiction and I have told them this numerous times. Over 20+ emails going b... Ver mais
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Veja o que dizem as avaliações
Compared to other sites I find the payout win/loss ratio to be very low. Up to 48 hours for withdrawal which is long. Customer service is very welcoming. New games added all the time is nice.... Ver mais
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Originally I was not happy with this site. I had one big and I was having issues with getting my money out but I will say after a few weeks they finally cashed me out and I got all my funds. I'm relat... Ver mais
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great casino alles läuft so wie man es gern hätte super support schnelle antworten immer neue spiele und großartige bonuse das spielen da macht einfach Spaß
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Slots Gallery is the greatest online casino of 2025, offering a safe and secure setting where beginners and experienced players alike can play Slots Gallery games, table games and live games while trying their luck at reel-based new slots. Sign up at Slots Gallery via the Slots Gallery website or mobile app, complete your first deposit in fiat or Bitcoin and unlock a generous welcome bonus—bonus up to $750, 100 free spins and extra bonus funds — to kick off real money gameplay. Slots Gallery casino provides a diverse range of popular slot titles from providers like BGaming and Pragmatic., ensuring that players can enjoy both classic slot machines and cutting-edge online slots with high RTP and a chance of winning big. Every wager feeds the Slots Gallery loyalty points system, so deposits and withdrawals clear fast and you earn cashback, promotions and bonuses tied to your bet volume. Players can choose from a huge selection of games, including live baccarat and blackjack, jackpot games, and spin the reels features. All of these games come with clear bonus terms, simple payment options, and strong customer care. Slots Gallery is licensed to make sure everyone plays fairly, encrypts data to keep personal and financial information safe, and is committed to responsible gambling. Whether you’re playing a popular online casino title or trying to win a jackpot, Slots Gallery casino for Australian players and beyond is a destination for online gaming enthusiasts seeking a top slots experience, real money games, sign-up promotions and peace of mind in traditional online gambling and live casino environments all on one seamless platform operated by Hollycorn N.V.
Informações de contato
3,5
Bom
66 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This site has no regard for their…
This site has no regard for their clients. This isn't a payment issue this is a responsible gaming issue.. I have a gambling addiction and I have told them this numerous times. Over 20+ emails going back to January 5, 2026 asking to have my account closed with no response. They don't give a shit! They will not close your account and take pleasure in preying I your addiction.. stay away from this site!!
19 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Dwayne,
Thank you for taking the time to share your experience.
We understand how important it is for requests related to account closure and responsible gaming to be handled with care, sensitivity, and clarity. These types of requests are treated with the utmost seriousness and follow specific procedures designed to ensure they are managed appropriately.
Please know that our team is always ready to listen and provide support in any situation. Please reach out via email at support@slotsgallery.com so we can better understand your situation and assist you further.
Best Regards,
Slotsgallery Team
#1 casino for real!!!
Serious.... is the best casino online i pretty sure
16 de abril de 2026
Avaliação não solicitada
Good casino that gives good bonuses…
Good casino that gives good bonuses super easy to navigate the site
17 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Thomas,
Thank you so much for sharing your positive review.
We’re glad to hear that you’re enjoying the bonuses and finding the platform easy to navigate. Creating a smooth and rewarding experience is something we continuously focus on, so your feedback is truly appreciated.
If you ever have any questions or suggestions, feel free to reach out via live chat or email at support@slotsgallery.com - we’re always here to help.
Best regards,
Slotsgallery Team
Rare wins on slots.
Compared to other sites I find the payout win/loss ratio to be very low.
Up to 48 hours for withdrawal which is long.
Customer service is very welcoming.
New games added all the time is nice.
Easy to navigate.
13 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Player,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand your concerns regarding slot results and withdrawal times. Please note that all games operate on certified random systems to ensure fairness, and outcomes are not influenced by the platform. Regarding withdrawals, while many are processed faster, some transactions may take up to 48 hours depending on verification and payment provider procedures.
We also appreciate your kind words about our customer service, game variety, and ease of navigation - it’s great to know these aspects met your expectations.
If you would like us to review your specific case in more detail, please contact our support team via live chat or email at support@slotsgallery.com.
We would appreciate the opportunity to assist you further and improve your experience.
Best regards,
Slotsgallery Team
Resposta de Slots Gallery
Dear Teresa,
Thank you so much for sharing your positive review.
We’re thrilled to hear that you’re enjoying the games and having an awesome experience overall. Feedback like yours motivates us to keep delivering exciting gameplay and a high-quality service.
If you ever have any questions or suggestions, feel free to reach out via live chat or email at support@slotsgallery.com - we’re always happy to help.
Best regards,
Slotsgallery Team
BREACH of responsible gambling regulations
Slots gallery does NOT adhere to self exclusion requests!!! Take any positive review here with a grain of salt. They reward players with 30 free spins for positive reviews
Ive been trying to self exclude, set limits and close my account since March 22.
*Update* This place needs to be shut down!!
Its now April 14, the casino has demanded i correct my review...because I included my managers name they didnt dispute anything in the review or close my account🙄
On April 10 the agent asked me to provide a reason for self exclusion. I immediately gave my reasons as i have in previous emails. My account is still open.
I have tried in chat, email and WhatsApp they will not respond to any messages asking for a deposit limit or to close/self exclude my account. I beg them to self exclude my account. Im always met with I need to just wait for my " VIP manager" which by the way blamed a fake cancer diagnosis for her lack of communication.
"Oh, so you were talking about the bonus for removing the review?
I thought you were just asking for a regular bonus.
It’s up to you, but the one-time offer regarding the bonus for removing the review is still valid. I just misunderstood what you meant at first — sorry about that. My grandmother is in the hospital with cancer, so I’ve been quite stressed"
I played here for a few weeks. Spent thousands.
I've emailed my "vip manager" numerous times (March 22,23,24,25 and April 2, 5th) begging to close my account due to my gambling addiction. My emails went unanswered. Apparently she's on "vacation" yet, I emailed requesting to keep my account open on March 26, within 4 mins I received a reply from "Malcolm" telling me my account is open. It was never closed I just didn't want to deposit money and they close the account.. I went to chat asked to put a monthly deposit limit, apparently that too is handled by email. Which they won't respond to if youre trying to use any responsible player tools.
I have played at MANY online casinos I have NEVER had this hard of a time using responsible player tools... this place is the absolute worst!
I finally received a response from my "VIP manager"
I understand your point regarding the account closure. It also seems like you’d still like to enjoy some of our promotions before finalizing everything.
Here’s what I can offer: if you remove your feedback on Trustpilot, I will add a special bonus to your account for you to enjoy.
Once you’re done, you can email me again, and I will proceed with closing your account as requested.
Does that sound like a deal?
My response: No, I'm good. Your casino is trash and people deserve to know.
Even after multiple attempts trying to self exclude they are still trying to get me to keep my account open..
Reluctantly since they weren't closing the account I ended up playing. I tried reaching out to my manager in chat, email & whatsapp for 48 hrs no response in chat the other agents were rude and would tell me its not their job i have to just wait for my manager to email they would straight up just refuse to help. Finally after 48 hours the manager St**la responds.
"Hi, mate
To my regret, I cannot add you anything, cause your outcome is 120 EUR
Please make sure I can add you the cool cash bonus when your new deposit activity reached 1000 without any bonuses💗
St**la
VIP Manager"
So since i haven't deposited enough I cant get a bonus. Again lol I ask to just close the account April 5 8:57pm AST.... St**la never responded shocker right... lol account is still open it is April 6th 10:12am..
In return they gave me a whopping $30 I played it out and wanted to close my account... surprisingly no email replies AGAIN...
Disgusting.
This place has no shame
2 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Lala,
Thank you for taking the time to share such a detailed account of your experience.
We understand how important it is for players to feel supported and to have access to responsible gaming tools when needed. Please note that requests related to account restrictions and closure are treated with the utmost seriousness and handled with special care in accordance with established procedures.
Please know that our team is always ready to listen and provide support in any situation. Please reach out via email at support@slotsgallery.com so we can better understand your situation and assist you further.
Best Regards,
Slotsgallery Team
try but dont over do it :) gl
Really helpful staff team and simple site
7 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Player,
Thank you so much for sharing your positive feedback.
We’re really glad to hear that you found our team helpful and the site easy to use - that’s exactly the experience we aim to provide without overcomplicating things.
Your support means a lot to us and motivates us to keep things simple, efficient, and enjoyable. If you ever need anything or have suggestions, feel free to reach out via live chat or email at support@slotsgallery.com.
Best regards,
Slotsgallery Team
Very prompt in answering my enquiry
Very prompt in answering my enquiry. Great games and bonuses give this casino a go.
6 de abril de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Wendy,
Thank you so much for sharing your positive review.
We’re delighted to hear that you received prompt support and enjoyed our selection of games and bonuses. Providing quick assistance and an engaging experience is something we continuously strive to deliver.
Your kind words inspire us to keep improving and offering even better service. If you ever have any questions or suggestions, please don’t hesitate to reach out to our support team via live chat or email at support@slotsgallery.com.
Best regards,
Slotsgallery Team
Super casino
31 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Sabrina,
Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying your experience - creating a fun and reliable environment is exactly what we aim for.
Your feedback motivates us to keep improving and delivering even better service. We also have exciting promotions available, so feel free to explore them anytime.
If you have any questions or suggestions, please contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
great casino alles läuft so wie man es…
great casino alles läuft so wie man es gern hätte super support schnelle antworten immer neue spiele und großartige bonuse das spielen da macht einfach Spaß
11 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Sefik,
Thank you so much for sharing your positive review. We’re delighted to hear that everything is running just the way you like it and that you’re enjoying our support, fast responses, new games, and great bonuses - creating a fun and smooth experience is exactly what we aim for.
Your kind words truly motivate us to keep improving and delivering even better service. Feel free to explore our latest promotions anytime for even more exciting opportunities.
If you have any questions or suggestions, please contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Sorry but the interactions I have…
Sorry but the interactions I have recieved from "Vip" support have gone downhill since I questioned why my payouts were taking so long. They had previously informed me as a "vip" player cashouts would be faster but only the first one was, the rest have been slow. The slowest cashout request was submitted on March 21...but on March 23rd for some reason the date of that request changed to March 23...and is currently still sitting in their pending stage. When I questioned this "vip" support didn't answer and now they have blocked me from accessing the support on the app. I can use all other tabs seamlessly but the support tab isn't functioning. Waiting for close to $6000 in cashout requests dating back from March 21 - March 25. Update 25/3 after slotsgallery reply- I won't be responding directly to them because they don't resolve issues but rather make them worse however while I was playing a slot game on their website on 25/3 the support page randomly appeared on my screen (without any prompting whatsoever - which in of itself is questionable practise) so they obviously read my trustpilot review& re-enabled the support tab! and as I said they also want me to contact them so they can better understand my review but HELLO I've already frustratingly sent several email and chats these past 3 days with seemingly (inadequate) A.I responses which is why I've resorted to posting this review...PS update 25/3 - they've processed ONE withdrawal of $2399.9 which I submitted on Mar 21, I also submitted another one for $1400 on the same date but that is still pending.....so still waiting on 4 more withdrawals ($3222 total)! They say cashouts for Vip players are faster (their words) but 4 days (and still waiting) for other cashout requests to be processed isn't acceptable. I've recieved an email from trustpilot telling me I need to get in touch directly with slotsgallery as they wanted more info regarding my review OR my review could be taken down. Having dealt directly with slotsgallery on several occassions and getting no where is the reason I posted this here but that to me suggests a bipartisan agreement between them. Is Trustpilot to be trusted? I do not think so!
24 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Tanya,
Thank you for taking the time to share your experience.
We understand how important timely payouts are, particularly when expectations have been set differently. Please note that withdrawal processing times can depend on a variety of factors, and we always aim to complete them as quickly as possible while ensuring all necessary procedures are followed.
We would very much like to better understand your situation and provide you with further clarity. Please reach out via email at support@slotsgallery.com
Best Regards,
Slotsgallery Team
Very generous casino with lots of…
Very generous casino with lots of bonuses. Good customer support very helpful definitely recommend
23 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Rob,
Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying our generous bonuses and found our customer support helpful - providing rewarding offers and reliable assistance is exactly what we aim for.
Your recommendation means a lot to us and motivates us to keep improving and delivering even better experiences. Feel free to explore our latest promotions anytime for even more exciting opportunities.
If you have any questions or suggestions, please contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Very fair casino play and ive had a few…
Very fair casino play and ive had a few great wins
22 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Player,
Thank you so much for sharing your positive review. We’re delighted to hear that you find the gameplay fair and that you’ve had some great wins - that’s exactly the kind of experience we aim to deliver.
Your feedback truly motivates us to keep improving and providing an enjoyable and reliable environment for all players. We also have exciting promotions available, so feel free to explore them anytime.
If you have any questions or suggestions, please contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Resposta de Slots Gallery
Dear Sharlene,
Thank you so much for sharing your positive review. We’re delighted to hear that you’ve experienced fast response times - providing quick and efficient support is something we truly prioritize.
Your feedback motivates us to keep maintaining and improving our service to ensure the best possible experience.
We also have exciting promotions and bonuses available, so feel free to explore and enjoy.
If you have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Originally I was not happy with this…
Originally I was not happy with this site. I had one big and I was having issues with getting my money out but I will say after a few weeks they finally cashed me out and I got all my funds. I'm relatively inexperienced when it comes to large cash out other than ever happened to me before but sometimes they take time.. I'm very happy that it was resolved, and was the only concern I had with this site. I'd give a five star review if it happened quicker and communication was better but I'm thrilled none the less!
14 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Dwayne,
Thank you for your review. We’re sorry to hear that your experience initially did not fully meet your expectations, especially regarding the withdrawal process and communication.
At the same time, we truly appreciate you acknowledging that the issue was resolved and that you received your funds in full. We understand how important timely payouts and clear communication are, particularly with larger withdrawals, and your feedback highlights exactly where we need to improve.
Please know that we are continuously working on enhancing both our processing times and the quality of our support communication to provide a smoother experience moving forward.
If you have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Best online pokies in Australia
Best online pokies in Australia
7 de março de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Phillip,
Thank you so much for sharing your positive review. We’re thrilled to hear that you consider the platform among the best for online pokies in Australia.
Providing a top-quality gaming experience with a wide selection of games and engaging features is something we continuously strive for, so your feedback truly means a lot to us.
Your kind words inspire us to keep improving and delivering even better performance and entertainment. We also have exciting promotions and bonuses available, so feel free to explore and enjoy.
If you have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Played on here for a few weeks now and…
Played on here for a few weeks now and its been really good, great selection of games and has tons of bonuses going all the time and the RTP seems to be really high.
Id had some confusion over a bonus I tried to get and the chat help spoke to me almost instantly and then proceeded to help me through the issue. Great work guys!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear John,
Thank you so much for sharing your positive review. We’re delighted to hear that your experience over the past few weeks has been really good and that you’re enjoying the wide selection of games and bonuses.
It’s especially great to know that our support team was able to assist you quickly and guide you through the bonus issue - providing fast and helpful support is something we truly prioritize.
Your feedback means a lot to us and motivates us to keep improving every aspect of the experience. We also have more exciting promotions and bonuses available, so feel free to explore and enjoy.
If you have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Slots Gallery Support No Response
I deposited around 30K into Slots Gallery over 6months and I am now being ignored by VIP support.
I requested the cashbacks for my last couple of sessions totalling 5K-6K of deposits with no response from customer support or the VIP support team. The request is inline with their terms & conditions not mine.
I am not someone that play bonuses but I will also mention that even after depositing thousands of dollars the few bonuses I received was 30 free 20c spins with wagering requirements.
I have asked their VIP team to remove me from the platform.
I decided to post this review as new potential players might want to avoid such treatment and disappointment.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Benno,
Thank you for taking the time to share your experience. We truly appreciate the level of activity you’ve had over the past months.
We understand how important clear communication is, particularly when it comes to VIP benefits and cashback requests. Please note that cashback offers and VIP rewards are typically subject to specific eligibility criteria, timing conditions, and internal review processes.
Regarding your request to be removed from the platform, account-related actions are handled carefully to ensure they are completed properly and securely.
We value your feedback and would welcome the opportunity to clarify your concerns directly. Please reach out via email at support@slotsgallery.com
Best Regards,
Slotsgallery Team
This is a great casino
This is a great casino, support is very quick and help with anything. Very good slot selection. I’d say one of the top casinos online today.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Jason,
Thanks for your review. We truly appreciate you taking the time to share your feedback.
We’re thrilled to hear that you consider it a great casino and even one of the top casinos online today. It’s fantastic to know that our support team has been quick and helpful whenever you needed assistance.
We’re also glad you’re enjoying the very good slot selection. We continuously expand our library of slots, pokies, and live casino games to deliver one of the best online casino experiences possible, along with exciting bonus offers.
Your recommendation means a lot to us. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
Das ist beste kasino und beste spile hat
Beste casino undbeste die Kommunikation mit mitarbaiter
Vielen dank
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Slots Gallery
Dear Player,
Thanks for your review. We truly appreciate you taking the time to share your feedback.
We’re delighted to hear that you consider it the best casino with the best games and that you’re happy with the communication with our staff. Providing a wide selection of exciting slots, pokies, and live casino games along with friendly and professional support is exactly what we aim for.
Your kind words mean a lot to us and motivate us to continue delivering one of the best online casino experiences possible.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@slotsgallery.com. We are always happy to help.
Best regards,
Slotsgallery Team
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