CANNOT UNSUBSCRIBE! I clicked their unsubscribe link, and then after entering my email, their "OK" button leads to the same webpage. They don't actually let you unsubscribe! I also tried to unsubscri... Ver mais
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Veja o que dizem as avaliações
Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation... Ver mais
I had to make multiple reservations to get several rooms for my party. While the UI could have made it easier to book it in one shot, it was the top notch customer service via text chat (and prompt fo... Ver mais
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Price and booking were seemless. Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if y... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.
Informações de contato
Estados Unidos
- www.smartertravel.com
CANNOT UNSUBSCRIBE!
CANNOT UNSUBSCRIBE!
I clicked their unsubscribe link, and then after entering my email, their "OK" button leads to the same webpage. They don't actually let you unsubscribe! I also tried to unsubscribe through Gmail's unsubscribe feature, but because they keep sending emails from different names, their promotional emails still keep popping up!
14 de fevereiro de 2025
Avaliação não solicitada
Resposta de SmarterTravel
Hello,
We are very sorry that you have been having trouble unsubscribing from our newsletters and promotional emails. This is not the kind of experience we wish for you to have when unsubscribing.
Please note that you should be able to unsubscribe directly on our site when managing your preferences. If you're still having trouble, you can privately message us with your email address or reach out to our customer service team directly on our site for assiatnce: https://smartertravelmedia.zendesk.com/hc/en-us/requests/new?ticket_form_id=4416914546068
We hope that you will be in contact soon so we can assist you in resolving this matter.
Response and repair time
I could not access one of the articles that I wanted to read about secret to iPhone for travelers. Sam acknowledged my request for information- or to fix the missing link- within 10 minutes after sending it. It was FIXED and I could access the article in less than 20 minutes!!
4 de abril de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Good afternoon Annelle,
Thank you for taking the time to share your positive experience with our customer care representative, Sam. We greatly appreciate your feedback and are delighted to hear that Sam provided you with not only exceptional service but also the information you needed. At SmarterTravel, providing top-notch customer care is a standard we hold ourselves to, and we are committed to delivering nothing less than the best to our valued patrons like you. Your satisfaction is our priority, and we are thrilled that Sam's efforts contributed to making your experience a great one.
We hope the information provided will help you plan an amazing trip. Should you need any further assistance or have any questions, you know where to reach us. Wishing you safe and wonderful travels from all of us here at SmarterTravel!
We booked a hotel on 10/10 and the…
Update: SmarterTravel has reached out and resolved the issue hastily and gave us the full refund and apologized profusely. The issue was with their 3rd party Hotel Beds not SmarterTravel. Sam was so helpful and we greatly appreciate her service.
Issue: We booked a hotel on 10/10 and the hotel never received our reservation. We were on the phone for 4 hours and after an hour on hold they told me I could receive a full refund as we couldn’t stay at that hotel cause the booking DID NOT GO THROUGH. I was told to call back on Monday and when calling the number and putting confirmation number in the phone goes silent.
9 de março de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Brooklyn,
Thank you so much for contacting us, we are very sorry for the experience you had while trying to check in for your reservation. Your feedback is invaluable, and we are truly sorry for any frustration this may have caused. We thank you for giving us the opportunity to make this situation right and apologize that our hotel partner gave you the run around with your reservation. We deeply regret any confusion caused by our hotel partner and assure you that we are actively addressing the issues to prevent similar occurrences in the future.
We are delighted to hear that Sam was able to personally address your concerns and successfully resolve the matter. Your kind words about her exceptional service mean a lot, and we will be sure to share your appreciation with her.
Your satisfaction is our top priority, and we hope that you will consider giving us another chance in the future so we can show you the standard of service we strive to provide each and every one of our clients.
Best,
SmarterTravel
Received full refund done even after time-frame expired.
Was unable to stay at the hotel we had reserved and although it was after the full refund time-frame they were willing to work with the hotel and were able to still give us a full refund for the stay.
4 de março de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Stephanie,
Thanks for taking a moment to share about the excellent experience you had with our customer care team! Here at SmarterTravel, we understand that unforeseen circumstances can arise, and we're committed to providing our customers with the best possible assistance when they do. I'm thrilled to learn that our team was able to collaborate with the hotel on your behalf!
Wishing you safe travels from our team here at SmarterTravel! 🧡️
I had an error code online pop up when…
I had an error code online pop up when trying to cancel my reservation. Thankfully Sam S. was able to assist me swiftly in the live chat in matter of minutes!
4 de março de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hey Cypphire,
We are delighted to learn that Sam was able to help you get this matter taken care of within minutes! We have passed along your positive feedback. Your recognition is a testament to the dedication and professionalism that we strive to uphold in our customer service.
Thank you for choosing our services and for your kind words. We look forward to continuing to meet and exceed your expectations in the future.
Wishing you safe travels from all of us here at SmarterTravel! 🧡️
Great travel blog
I love this the travel advice provided by the blogs on smarter travel and I just found out they sell hotels too.
29 de fevereiro de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Mary Jane Davis,
We are thrilled to hear that you're enjoying our travel advice! 🤩️ It's always wonderful to know that our content is helping travelers like yourself make the most out of their travels. We are looking forward to your next trip and hope you'll be entrusting us with your hotel booking. You can book your stay with us by visting https://hotels.smartertravel.com/.
Wishing you safe travels from all of us here at SmarterTravel!
Internet said Hotel was pet friendly…
Internet said Hotel was pet friendly and was even a review about a customer having a dog. When we arrived the hotel refused our reservation saying they were not pet friendly. When I contacted SmarterTravel via message because that is the only way to contact them, I was told I would hear back within 5 business days. It is now 6 and counting and still no word. I hate not being able to contact a company. I checked my spam, there was an email stating you will be contacted within 5 business days.
The only way I received a response was due to my review. What I find weird about this situation is I called the hotel, they say I have to get the refund from SmarterTravel and you say I have to go through them. When it is 12 in the morning and you just want to find a place to sleep for a few hour I personally trusted the site I’m booking on when it says the hotel is pet friendly. I will not anymore though. Losing 87 dollars has taught me that. Company can work another customer after time period to get them a refund but refuses to work with us, sounds kinda unfair. Will not use SmarterTravel ever again. So after contacting the BBB SmarterTravel has offered to refund our money.
18 de fevereiro de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Elizabeth,
We are very sorry that you have been having trouble receiving our responses via email. We have a chat feature on the Hotels.SmarterTravel.com website where you can speak to an agent. Please click on the chat icon, and answer the prompts to be put in touch with an agent. We are available Monday-Saturday from 10AM to 10PM EST.
It has come to my attention that you were denied check-in at the hotel due to their pet policy. I sincerely apologize that this happened, this is not a situation we wished you would have with the hotel. Shawn, who has been diligently managing your case, made every effort to secure a refund on your behalf. Regrettably, despite our best attempts, Selena at the hotel front desk informed us that the hotel management had declined the refund request. The hotel justifies their decision based on the absence of pet-friendly information on their website, emphasizing the need for fact-checking reviews against official policies. Having a pet myself, I empathize with your situation and acknowledge the disappointment this has caused.
Please reach out to us directly so that we can address any lingering questions or concerns you might have regarding this situation.
I booked a room with the SmarterTravel…
I booked a room with the SmarterTravel website at Country Inn and Suites. The room was suppose to be a handicap accessible room. The room was neither a suite nor handicap accessible. I will not be using SmarterTravel again in the future.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Kenneth,
Thank you for taking the time to reach out to SmarterTravel's customer care team earlier today regarding the issue you faced with your room assignment at the Comfort Inn and Suites. We are sincerely disappointed that we could not get your room moved to a suite as requested and apologize for any inconvenience this may have caused. We are disheartened to hear that you did not find the room that the hotel assigned you to your standards.
Upon reaching out to the hotel on your behalf, we learned from Nady, the front desk agent, that the room you booked—specifically a Nonsmoking, Accessible 2 Queen Bed accommodation—was the one provided to you during check-in. Regrettably, since the room booked via our site was the one you were given upon check-in we were unable to compel the hotel to give you the complimentary upgrade to a suite that you requested. Nady also confirmed that although the word "Suites" is in the hotel's name, not all rooms at the hotel are suites, some are standard rooms. We understand this may have caused confusion, and we regret that we couldn't address this situation in a manner that met your expectations. Our team genuinely wishes there were more options available, but our efforts were blocked by the hotel who maintained that there was no error in your room assignment.
Your frustration is understandable, and we empathize with your situation. If there's anything more we can do to ease your concerns, please reach out to us via chat or respond to our email thread from earlier today. Our dedicated team is ready to assist and hopes to find a resolution that aligns with your expectations.
- SmarterTravel Customer Care Team
Bogus advertised offer for Wyndham is $14.
The advertised offer for Wyndham is $14.
The advertised offer is still posted with all other offers until you click on it, then it is $66.33. This is shameless and unmerited baiting. RIdicULOus!
28 de janeiro de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Dawn,
We are very sorry to hear that there was a rate discrepancy on our site and would like to have the opportunity to fix it. We know how frustrating it can be when the advertised price is different than the total price. This is not the shopping experience that we like to hear our clients are having. We kindly ask that you reach out to us via our website's chat feature or by replying through Trustpilot so that we can have the opportunity to fix the advertised offer.
Thank you for taking the time to provide us with this feedback and for bringing this issue to our attention. We are looking forward to hearing from you!
Best regards,
Team SmarterTravel
This company is like a hidden gem!
This company is like a hidden gem! I booked a really great rate with them - I couldn't believe the rate was real until I called the hotel and they confirmed my booking was on file and fully paid for!!!
It didn't stop there either; I had an issue come up with the hotel after check out when there was a weird charge from the hotel on my account. Reaching out to the customer service team was a little tricky at first but once I found the chat box thing, I got ahold of someone straight away. They worked with me and asked for some details and then were able to confirm the charge with the hotel - it was the refundable deposit... ops!
All in all, I thought that they were great and wouldn't mind using them again!!!
21 de janeiro de 2024
Avaliação não solicitada
Resposta de SmarterTravel
Hello Victor,
We appreciate that you took the time to provide us with this feedback, it absolutely made our day. 🌟 Thanks for calling us a hidden gem! We really love the sound of that! We're thrilled that you snagged an awesome rate on SmarterTravel, and even more excited to hear that our team was able to resolve the accounting issue you encountered in record time. We hope you travel with us again soon!
Cheers and happy travels,
Team SmarterTravel
Was assured I would get a confirmation…
Was assured I would get a confirmation email! Never did! Moved on to another hotel! Got back home!
Surprise we charged you for your stay also!
Terrible company and experience!
9 de outubro de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Hello Steve,
Thank you for taking the time to share this feedback regarding your recent experience. Your feedback is invaluable, and we sincerely apologize for any inconvenience you encountered during your stay. I understand the frustration you must have felt, especially when you didn't receive the confirmation email and faced unexpected charges. This is not the level of service we aspire to provide, and I want to assure you that we take your concerns seriously.
I believe that I was able to locate your booking. If you could please confirm your details through TrustPilot, I will be more than happy to reach out to you personally to discuss the specifics of your experience and ensure that we address your concerns comprehensively. My primary goal is to fully understand what transpired and take immediate steps to rectify the situation. Your satisfaction is our top priority, and I am committed to working with you to turn this situation around.
Thank you again for bringing this to our attention. We appreciate your patience and look forward to the opportunity to make amends.
Best regards,
Team SmarterTravel
Great customer service
I came to SmarterTravel through Trivago to book a hotel for an upcoming trip with my wife - we are going to see our daughter play soccer. After the booking I had come across some reviews of Trivago where there were some booking issues. I called the hotel I booked and they did not have a record of my reservation. Concerned, I contacted Customer Service at SmarterTravel and got in touch with Shawn. Shawn verified that SmarterTravel did not have a hotel verification/reservation for me, committed to look at the issue and get back to me in a couple of hours via email. Shawn was not able to resolve the issue with the hotel in the couple of hours as the staff at the hotel that worked on these matters were gone for the day. Shawn sent me an email outlining the situation and said that Terri would be following up with the hotel the next day as Shawn was going to be out. Terri was able to get the matter resolved (i.e. my reservation was confirmed at the hotel) and provided me with a complete explanation of what had happened. This experience demonstrated to me the customer service dedication to both resolving an issue as well as building trust.
12 de outubro de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Dear Rodney,
Thank you so much for taking the time to share your experience with us. We're delighted to hear about your daughter's upcoming soccer game and are glad we could assist you in securing the accommodation for this special family trip! We hope your daughter has an incredible time on the field, and that you and your wife enjoy every moment of cheering her on. 🧡⚽
While we regret the initial inconvenience you faced, we're overjoyed that Shawn and Terri took charge and ensured everything was resolved for your arrival. Their commitment to problem-solving and transparent communication truly exemplifies our team's dedication here at SmarterTravel.
We are proud to have your trust and hope that your trip is a memorable one. If you ever need anything, Shawn, Terri, and our other exceptional agents will be there to assist you. We hope you travel with us again soon! 🏨
Cheers,
Team SmarterTravel
Great customer service
Great customer service! Kudos to Shawn for helping us get our full refund back. He was very prompt, helpful and attentive. Thank you for being kind.
22 de setembro de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Hello Flor, 🌻
Thank you for wirting us this amazing review on your recent experience with SmarterTravel. We're delighted to hear about the great level of service that Shawn provided you. We're proud to have them on our team, and we'll be sure to pass along your kind words.
Never hesitate to reach out to our team if you're in need of assistance. 🎉 We hope that you will be traveling with us again soon!
Best,
Team SmarterTravel
We used Smarter Travel to book a hotel…
We used Smarter Travel to book a hotel reservation for last week. We stayed at the hotel one night and had to cancel the second night since my husband was in the hospital. I emailed Smarter Travel asking for a refund for the second night due to a medical emergency. Terri one of the customer service specialists at Smarter Travel was wonderful. She answered my email right away and took the necessary steps in getting me my refund. She followed up several times throughout the process.
Smarter Travel is lucky to have Terri on their team and Smarter Travel was a pleasure to do business with.
I highly recommend them.
Norma
20 de setembro de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Thank you for the sparkling review Norma! 🤩️ We are thrilled to hear Terri took ownership of your cancellation request and made sure to keep you in the loop for the duration of the resolution process. We hope that your husband is feeling better and that the two of you will be traveling again with us soon! 🎉
Cheers,
Team SmarterTravel
5 Stars for Jennifer @ SmarterTravel
I was hesitant to use the Customer Service chat since they don’t have a Customer Service Line you can call. I didn’t want to deal with a bot that isn’t going to be much so but fortunately Jennifer at SmarterTravel was who assisted me and me the entire experience a breeze. She was very attentive and dealt with my issue immediately. I will use SmarterTravel again because of Jennifer
29 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Thank you for your feedback! We agree, Jennifer is fantastic! Happy travels!
I would give a zero if possible
I would give a zero if possible. Don't use it. Horrible experience.
24 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
UPDATED: Thank you Chengfeng, for your review! We value all feedback. It was an honor to chat with you and resolve this matter for you! We hope that book with us in the future!
The fact that they do not have real…
The fact that they do not have real (human) customer service reps, a phone number and such an uncertain process. I immediately tried to cancel however, they said if I didn’t cancel the day before I’d have to pay, that’s not even possible.
16 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Thank you Miss H. for taking the time to share your feedback about your recent experience with us. Your honest review is invaluable to us as it helps us understand where we're succeeding and where there might be room for improvement.
We're truly sorry to hear about the challenges you faced with canceling your reservation. Please accept our sincerest apologies for any inconvenience this may have caused you.
We're committed to addressing the concerns you've raised, please open a new chat by visiting our site and we will be happy to have someone reach out to you to see how we can help!
Marissa at SmarterTravel is a top notch…
Marissa at SmarterTravel is a top notch customer service representative… They worked with me quickly to resolve a matter of issues from a hotel we recently stayed in.. I would recommend SmarterTravel for all your booking needs. Thanks again guys….
5 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
🎩️ Thank you so much for tipping your hat to Marissa! We honestly think just as highly of her and her customer service! We are happy to hear that you had your issue resolved quickly! Thank you again for your review and we look forward to continuing to bring you "top-notch service" as a part of our SmarterTravel family! 🎩️
Honestly
Honestly, I was a bit nervous seeing if these third party companies really come through. To my amazement Smarter Travel was terrific, I saved over $3,000.00 and confirmed everything with my hotel. I also recommended Smarter Travel to me friends.
3 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
🤩️ 🤩 Can we just say how S T A R S T R U C K we are?! Please, Irvinng, stop making us blush this hard...aww shucks! Thank you for such a kind review and we TRULY take the utmost pleasure in providing the most savings and then making sure your experience at your destination is the best! Thank you for being a part of the SmarterTravel family! We welcome your friends with open arms (come on in and get this hug)! 🤗
thanks for the bes customer care but…
thanks for the bes customer care but our room was slightly smaller than we wanted but it was ok at the end thanks a lot
1 de agosto de 2023
Avaliação não solicitada
Resposta de SmarterTravel
Mark, thank you kindly for your review! We truly appreciate you being a part of the SmarterTravel family and we will be more than happy to relay your review to the hotel as well.
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