I highly recommend this business. The management team (consisting of Resident Manager Susan & Assistant Manager Dylan) is awesome —> they are super helpful, friendly, and customer service oriented. Th... Ver mais
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Veja o que dizem as avaliações
I had such wonderful service customer service recently getting my first storage unit - I went back to get another one . Thank you Susan for all your help with everything . You went above and beyond... Ver mais
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There are three factors that I think every customer evaluates a storage facility on and Stafford Ranch Self Storage is 5 star in my book. 1) Convenient location and hours ✔️ 2) Competitive rates ✔️... Ver mais
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Website has pricing that the sales person did not know of and that was upsetting trying to show her on your website. She would not take two minutes to have me guide her to the pricing page I was looki... Ver mais
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Detalhes da empresa
Escrito pela empresa
Smart Self Storage is a "Network of Neighborhood Self Storage facilities". These neighborhood facilities focus on the surrounding communities that each facility serves. Our local focus helps us better serve each and every individual customer whether it is for a small personal unit or multiple larger units for large commercial accounts. While focusing on the neighborhood and surrounding communities with each individual facility, we have created a company that is one of the best self storage providers in Los Angeles County over the last decade. Our local ownership gives us the ability to provide hands-on oversight to both the operation of the facility and the customer service being provided to our customers. The highest quality and most professional customer service is the ultimate goal of our company. It is our pledge that we will do everything in our power to assist you in your storage needs and provide you the best solution for you at competitive prices. We are continually looking to grow our portfolio as well as provide high quality professionals to our management family.
Informações de contato
5800 West Oaks Blvd., 95765, Rocklin, California, Estados Unidos
- 916-435-5800
4,8
Excelente
73 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very friendly and helpful staff
Very friendly and helpful staff. Easy to get in and out of storage units.
26 de agosto de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations.
Great storage place!
Staff is very friendly and very helpful. Facility is clean and safe. Prices are reasonable.
31 de agosto de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations. 😀
The right place to store your stuff!
I highly recommend this business. The management team (consisting of Resident Manager Susan & Assistant Manager Dylan) is awesome —> they are super helpful, friendly, and customer service oriented. The property is quiet, clean, and in pristine condition. Security is great; and the units are well-maintained and alarmed. Stafford Ranch Self-Storage is conveniently located in Rocklin, not far from CA-65. Their prices are reasonable and competitive. Check them out on Yelp, and you may receive a lock if you rent a unit.
29 de agosto de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We appreciate your business and the time you took to express your opinions. We look forward to providing you with quality storage solutions in the future.
Excellent customer care
I had such wonderful service customer service recently getting my first storage unit - I went back to get another one .
Thank you Susan for all your help with everything .
You went above and beyond and even gave me a much needed bottle of water to drink on a very hot Rocklin summer’s day .
27 de julho de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
Accommodating and a good value
Accommodating and a good value. The facility is first rate.
3 de agosto de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
There are three factors that I think…
There are three factors that I think every customer evaluates a storage facility on and Stafford Ranch Self Storage is 5 star in my book.
1) Convenient location and hours ✔️
2) Competitive rates ✔️
3) Most important. Genuinely nice staff.✔️✔️ Susan and Dillon could not be nicer or pleasant to work with. 💯%!!!
25 de junho de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Wonderful helpful staff
Wonderful helpful staff. And very friendly. The are present on the property every time I am there. Susan rides her golf cart around saying hello and stopping to chat a minute.
When I was thinking of downsizing my unit she drove me around to show me the different size options. I’m a visual person and needed that! Highly recommended this place for your storage needs.
7 de junho de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for taking the time to give us your feedback. We are glad you had a five star experience and we look forward to providing excellent customer service. Thank you for choosing to store with us.
The Best Service, Ever!
Susan and Dylan did such a great job and had such a friendly attitude during the transition of my mom's moving! They were also very helpful to the movers who needed to pack our things away for her! Thank you again!
16 de junho de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Incredible service
Incredible service! Susan was professional, knowledgeable, helpful and friendly! Made everything super easy
27 de maio de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Dylan
Dylan, was informative, polite, and friendly. He answered all my questions and helped me realize a senior discount.
29 de abril de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for the 5 star review! We're always happy to help with your storage needs.
Website has pricing that the sales…
Website has pricing that the sales person did not know of and that was upsetting trying to show her on your website. She would not take two minutes to have me guide her to the pricing page I was looking at.
21 de abril de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the discrepancy in pricing. We'll make sure our sales team is aware of the current pricing listed on our website. We appreciate your feedback and will work to improve the user experience. Let us know if we can assist you further.
I loved susan great customer service
16 de abril de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Dylan's attention to detail and…
Dylan's attention to detail and customer service was incredible.
18 de abril de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Wonderful place with wonderful people…HIGHLY RECOMMEND!
I have been a customer of the Stanford Ranch Self Storage ever since its opening several years ago and I have nothing but positive words. The manager, Susan, is an active young woman that is always ready to help and answer my questions. During hot weather she offers us water and the facilities are all clean. Stanford Ranch Self Storage is a secure space with kind and friendly people. A wonderful place with wonderful people…highly recommend to everyone!
17 de março de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
Both Susan and Dylan have used their…
Both Susan and Dylan have used their knowledge to help me pick the storage units that meet my needs. They have always been professional, friendly, willing to help me...so thank you for keeping them happy!!! Pat DeVoe
17 de março de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
This is my second time renting a…
This is my second time renting a storage unit. The first time I had some challenges with my personal situation and Susan worked with me to help resolve them. That’s why I chose to return here now that I am need of a unit again. Great place to store your personal items. Clean, secure and great helpful staff.
16 de março de 2023
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Amazing service!
Amazing customer service! Susan was so friendly and helpful. The facility is clean and accommodating. Thank you!
2 de novembro de 2021
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience at Stanford Ranch Self Storage.
Susan is Amazing!
27 de outubro de 2021
Resposta de Smart Self Storage - Stanford Ranch Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
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