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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It's a pretty great device! Works super well, with the results being visible after two weeks. My only comment would be that the time between the flashes is medium-speed (not fast) so the process... Ver mais

Avaliado com 5 de um total de 5 estrelas

I can't believe how well this device worked. After only 4 weeks, most of my hair was completely gone at my armpits, bikini line, and legs. I could see results already after 2 weeks. The small f... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very cooling and a noticeable reduction in hair after 4 weeks, even in bikini line. Really enjoyed the cooling, and recommend ensuring area is freshly shaved, as any leftover hair is more painful... Ver mais

Avaliado com 1 de um total de 5 estrelas

Just have many other have said, my machine stopped working after very little use. I have contacted customer service but received no reply. Edit: You’ve already got my details as I’ve contacted you... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de bem-estar
  2. Fornecedor de Produtos de Beleza
  3. Serviço de Depilação
  4. Serviço de depilação a laser

Escrito pela empresa

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

98 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

It's a pretty great device!

It's a pretty great device! Works super well, with the results being visible after two weeks.

My only comment would be that the time between the flashes is medium-speed (not fast) so the process takes a bit of time. But the light isn't painful at all, the device is nice to manipulate, and the payoff is really great for the money.

I'm a life-long shaver/ epilator user, so it's a really great option for me.

17 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pure Ice is pure magic! ✨

Shaving has always left my underarms dry and irritated, and while I’ve tried waxing in the past, I found it quite harsh on my skin. The SmoothSkin Pure Ice device offers the long-term solution I've been waiting for!

I’ve been really impressed with this device so far. I have fair skin with a mix of light and medium brown hair, and after just 4 weeks of use I’ve already seen a noticeable reduction in hair growth. Since switching to the Pure Ice device, I’ve had fewer ingrown hairs and an improvement in my skin texture.

I typically use it straight after showering and shaving. Once I’m dry, I can get started within minutes. The time between pulses is very fast, so treatments don’t take long at all. It’s quick and easy to use and, while shaving my armpits didn't ever take long, this device offers me a long-term solution, and avoids the skin damage I often noticed after shaving.

Unlike waxing, the treatment itself is painless. You feel a slight warmth from the light, but the sapphire cooling feature balances it out immediately.

The device is quiet, sleek, and feels high quality. I love the colour, too - I think it looks really modern and premium.

I’m really looking forward to seeing the results after the full 12 weeks.

11 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Effective and comfortable hair removal

I can't believe how well this device worked. After only 4 weeks, most of my hair was completely gone at my armpits, bikini line, and legs. I could see results already after 2 weeks.

The small flash window makes legs a bit of a longer job, but overall its a pretty quick and easy process!

The cooling feature makes it really comfortable, at worst you get a bit of heat/ mild discomfort. But you can turn the intensity of the device down.

Amazing product! Great help from customer service as well.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very cooling and a noticeable reduction…

Very cooling and a noticeable reduction in hair after 4 weeks, even in bikini line. Really enjoyed the cooling, and recommend ensuring area is freshly shaved, as any leftover hair is more painful. Did not notice this much on my leg, but bikini line more sensitive. Will continue for 12 weeks as there is still growth, hardly noticeable on my legs.

I have quite a few moles so have avoided those, and have been unable to do underarm for that reason. I found it easier completed lying down.

Machine itself is really smooth quality plastic, when I first opened the box I was pleasantly surprised by this. Box is beautiful and all very good quality. Makes the weekly chore a while lot nicer and easier.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No communication for an expensive product

Bought product however already received one as a gift. The one I have bought is unopened, I have emailed rhe company three times as outlined on their website to request a refund. I have still to receive a response back.

I have opened a dispute with the company with PayPal, still awaiting a response.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hi Emma,

Thank you for your bringing this to our attention, and we’re really sorry for the frustration this caused. Unfortunately, due to a technical issue, your earlier emails didn’t reach our inbox as they should have.

We can confirm our team has processed your full refund - we truly appreciate your patience and apologise again for the inconvenience.

Thank you,
SmoothSkin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good

Great response / customer service from smooth skin

15 de novembro de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hi there, we believe this feedback may be intended for a different company with a similar name, as we do not have any outstanding orders or refund requests matching your details.

Avaliado com 1 de um total de 5 estrelas

If I could rate with 0 I would

If I could rate with 0 I would. Product stopped working after 6 months. Have written several emails and have had ZERO response even! Terrible customer service and will never use again. Do not buy from this company as they have no concerns about issues/problem

28 de novembro de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Dear Kathryn,

Thank you for your review, and please accept our sincere apologies for the delay in getting back to you — we’re very sorry for the frustration this has caused.

We did reach out to you on 3rd December, but we haven’t yet received a response. We would really like to help get this resolved for you.

If you could please contact us at help@smoothskin.com or let us know if there’s a better email address for you, our team will make this a priority.

Thank you for your patience, and we hope to hear from you soon.

Kind regards,
SmoothSkin Customer Support Team

Avaliado com 1 de um total de 5 estrelas

Zero customer service

I have been looking at the reviews and I am not the only one that has had a very negative experience with Smoothskin.
To say they are terrible and don’t care about the product they sell in my opinion would be an understatement.
The product is a Smoothskin Bare and stopped working correctly UNDER WARRANTY, I have messaged the company four times with only an automated “we have your mail and will respond in 24 hours”. No other response, I repeat NOTHING !

When you purchase a so called premium product you expect that if you have a problem the company would respond in a premium manner.

Now I have an expensive piece of plastic which will just be a reminder.

1 de outubro de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Thank you for your feedback, and please accept our sincere apologies for the frustration caused by the delay in our response.

We’re sorry that your initial contact with us was not handled as it should have been — this is not the level of service we aim to provide. We’re pleased that the issue has now been resolved and a replacement device has been sent, but we fully understand how disappointing the experience was.

Thank you for your patience, and we hope your replacement restores your confidence in SmoothSkin.

Kind regards,
SmoothSkin Customer Support Team

Avaliado com 5 de um total de 5 estrelas

There is definitely less hair

I finally took the plunge and bought a Pure Mini Lite from Amazon as my first IPL device. It is super easy to use. I didn't see a huge difference immediately but after around 4 weeks there is definitely less hair! For me it has been most effective on my legs and bikini line but think it is different for everyone. If you are unsure I would say give it a try!

20 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DON'T BUY ANY PRODUCTS FROM THIS COMPANY

DON'T BUY ANY PRODUCTS FROM THIS COMPANY. I have the expensive Smoothskin Pure Fit System, brand new out of the box. The Activation Button and the Mode Button will not work or switch on. I'm now outside the 2 year warranty window. I bought the product and never used it because I was dealing with health issues, never thinking that the device will not even switch on when it's brand new. And, based on the negative reviews posted that their device won't work either or stopped working after a short time and customer service is terrible, it's pointless for me to even contact this company. I've been cheated out of $419.

14 de junho de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hello, thank you for your review. We are very sorry to hear about this. We would love to discuss this with you. Please reach out to us at help@smoothskin.com.

Avaliado com 5 de um total de 5 estrelas

Smoothskin Purefit IPL

- Great size for easy handling, not bulky;
- Straightforward operation;
- Highly effective on just the first use with slower regrowth;0
- Approx 80% reduction in regrowth after just 3 uses.
This device is a game-changer!

10 de junho de 2024
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hello, thank you so much for taking the time to leave us a kind review. We're glad you enjoy your SmoothSkin device and have experienced great results! - SmoothSkin Customer Support

Avaliado com 5 de um total de 5 estrelas

Best IPL device, it really works!

I have had laser done almost 10 years ago at a salon but have had continuous re-growth in a few areas and instead of going back to the salon and spend more money and time I researched if IPL would be an option for those stubborn re-growing hairs, and I have to say a big YES! I have treated for 1 months and the stubborn hairs have stopped growing.
Brilliant cost and time saver, and I can do whenever it fits in my schedule. SmoothSkin you delivered on your promises, thank you.

20 de abril de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hello, thank you so much for taking the time to leave us a kind review. We're glad you have enjoyed your SmoothSkin experience. Have a great day! - SmoothSkin Customer Support

Avaliado com 5 de um total de 5 estrelas

Game-Changer

I’ve been using the SmoothSkin IPL for a few months now, specifically on my armpits, and I’m honestly blown away by the results. After just a few sessions, I noticed significantly less hair growth, and now the area stays smoother for so much longer. The treatments are quick, painless, and super easy to do at home. It's saved me so much time (and money) compared to waxing or shaving constantly. Highly recommend if you're looking for an effective, long-term hair removal solution. This is also coming from someone who did the traditional laser hair removal on their legs!

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hi Stephanie, thank you so much for taking the time to leave us a kind review. We're glad you have experienced great results and enjoy your SmoothSkin treatments. Have a great day! - SmoothSkin Customer Support

Avaliado com 5 de um total de 5 estrelas

Very happy with my results

I’m very happy with my results from using this IPL hair removal tool. I don’t have to worry about shaving in the shower, I’m completely hair-free! I love not feeling the prickly regrowth on my legs. I love it 10/10 for sure recommend it to all my friends and family!

18 de maio de 2025
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hi Samantha, thank you so much for taking the time to leave us a kind review. We're glad you have enjoyed your SmoothSkin experience. Have a great day! - SmoothSkin Customer Support

Avaliado com 1 de um total de 5 estrelas

Mijn eerdere berichten zijn verwijderd

Mijn eerdere berichten zijn verwijderd! KOOP HIER NIET!
Het is een oplichtersfirma, leveren niet, betalen niet terug en rekenen nog extra kosten.
Ik hou in de gaten of mijn bericht weer wordt verwijderd!

14 de outubro de 2024
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hello, I'm very sorry for your experience but I think you may have the wrong company as we do not sell our products in Netherlands. Please reach out to us so we can help understand this situation. Thank you. customer-service@smoothskin.com

Avaliado com 5 de um total de 5 estrelas

I can't believe this actually works

I can't believe this actually works! It's so convenient to be able to do this yourself, at home once a week instead of going to a laser appointment. It's so easy to do, you'd think it's too good to be true. I found it painless and it started working quite quickly (after a couple of sessions). I'm so glad I gave it a go - it's so nice not to have to worry as much about shaving. And makes areas with coarse hair where regrowth is itchy and uncomfortable much less of an issue.

19 de maio de 2024
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Thank you so much for leaving us a review. We are so glad you are enjoying your SmoothSkin experience.

Avaliado com 1 de um total de 5 estrelas

Slow Customer Service

The customer service department works slowly. My product is defective, I tried to email so many times, but after answering it 1 time, they ignored my emails and didn't give me the solution I needed. I actually spent a lot of money on this device because I trusted the brand, but the device was faulty and the staff was slow, making me so disappointed. Now what should I do with this defective machine that costs more than $400?

23 de março de 2024
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Thank you so much for your feedback and brining this situation to our attention. We are very sorry you have experienced this service. We would like to look into this further. Please respond to our request and email us at support-us@smoothskin.com so we can help you.

Avaliado com 1 de um total de 5 estrelas

The most appalling customer services

Customer services is extremely rude and misleading. I can't emphasise that enough. After the offer to refund my faulty device, they simply decided they couldn't do it anymore. I even have an email confirming that the refund was being processed, but after 3 long months of endless emails and delays because many times they simply ignore your messages, I was told I couldn't get a refund because their policy had just changed. Again, staff is really rude.

19 de setembro de 2022
Avaliação não solicitada
logotipo da SmoothSkin

Resposta de SmoothSkin

Hello, we are really sorry to hear you are unsatisfied with the service you received. We would like to investigate this, please share further information with our request.

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