Snap Surveys Avaliações 

47
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I got asked questions I didn’t have to think about I knew the answers straight away. I love the way that people think sometimes questions are answered easily but they just aren’t

Avaliado com 5 de um total de 5 estrelas

We are an NHS Trust which has using Snap for several years now for both audit and survey data collection. The product is essential to the work we do, easy to use and capable of so much. The support... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Over 30 years of using Snap, I continue to be delighted and praise it to my colleagues and clients. My research consultancy simply can not work effectively without Snap. It's so adaptable and user fr... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Cint, as a platform, does not give a good service. Surveys are generally poorly remunerated, and I find I am often disqualified after several minutes' work. Cashing in rewards is problematic; in the p... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

Capture accurate feedback, make better decisions. Providers of advanced survey software & professional research services. Request a free demo »


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

47 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(47)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Support is second to none

I have used Snap for several years now. Its is a great survey package with all the functionality I need and more.

What really sets Snap above the rest though is the support from the team- via the help desk and our account manager Marianne. We have had some very complex survey requirements over the last year and they have supported us every step of the way. A pleasure to work with.

24 de dezembro de 2018
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Hi Joanna

Thank you for being a long-term client. We’re delighted to hear how useful our software is for you. We’ll pass your kind words on to Marianne – she will be very happy to hear them.

Please don’t hesitate to get in touch if you need us!

Many thanks,

Snap Surveys Team

Avaliado com 5 de um total de 5 estrelas

Recent Snap Evaluation

The snap software that I use within my day-to-day job is of a high calibre allowing me - and my colleagues - to produce high quality pieces of work that meet our organisation's business needs.

The software keeps getting better and improving with each passing year, with new tools being added to allow surveys to become more dynamic and interactive. With that said, the software remains extremely user-friendly and if any problems are encountered, the Team at Snap are always on hand to offer help, advice and top quality support.

Alongside the day-to-day use of Snap, the training materials on offer - whether that be onsite, online or via telephone - are also extremely beneficial to any type of Snap user, regardless of whether they're a beginner or an experienced user.

21 de novembro de 2018
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Hi Robert

Thank you for leaving us such a great review. We appreciate the high regard you have for our survey platform, as well as the customer service we provide.

Please let us know if there’s anything more we can do to help.

Many thanks,
Snap Surveys Team

Avaliado com 5 de um total de 5 estrelas

Excellent survey design and reporting software

I have been using SNAP Survey software for over a decade and I believe it is an essential part of my business as a market research consultant. I use the software every day and although it does have a learning curve it is simply much more powerful and flexible than many competitors in delivering online, face-to-face and kiosk interviewing. Without doubt, using SNAP has allowed me to be more innovative and has helped me deliver research, valuable insight to my clients and grow my business.

I have also worked with the SNAP consultancy team several times and I have always found them creative, diligent and committed to excellence. I feel in safe hands working with them and would recommend them. The help desk are also very good at helping to answer difficult questions or help me solve challenging questions.

21 de novembro de 2018
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Hi Callum

We appreciate the kind and words – and thank you for being with us for so long.

Our software is definitely very rewarding when used to its full capabilities!

We’re very happy to hear how much the platform has helped you and your clients.

Offering great support is one of our biggest priorities so we’re delighted to hear we’ve delivered on this for you. As ever, you know where we are if you need us!

Many thanks,
Snap Surveys Team

Avaliado com 5 de um total de 5 estrelas

We have been using Snap Survey since 2016...

We have been using Snap Survey since 2016 receiving an excellent level service from all areas; training, sales & support. For anyone looking for a solid response collector & analytic tool I would highly recommend Snap.

21 de novembro de 2018
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Hi Liam

Thank you for the review and for being a long-standing client. We appreciate your kind words and look forward to continuing to deliver a first-class service for you.

Many thanks,
Snap Surveys Team

Avaliado com 5 de um total de 5 estrelas

Great tool with great support

SNAP is a great tool backed up with some great support from their team

20 de novembro de 2018
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Hi Clive

Thank you for the great review. We’re delighted that our software and services are delivering the results you need.

Many thanks,
Snap Surveys Team

Avaliado com 1 de um total de 5 estrelas

Waste of time & effort

Started Snap Surveys & completed 2 surveys with a credit of £2+. That was about 6 weeks ago and since then I have received several invitations to complete surveys, but after completing 15/20% of the survey they find it is not suitable and find me another survey - this goes on for another 2 or 3 surveys so after wasting up to 15 minutes of my time I am no further forward and out of pocket on time wasted. BEWARE!!!

14 de novembro de 2017
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Thank you for your feedback, John. We can understand your frustration. Unfortunately, your review pertains to a panel service, not Snap Surveys software or services. You registered for a Snap Surveys panel through our partner, Cint, who administers opportunities for paid surveys. Cint has their own set of criteria for survey completions and rewards. If you would like to discuss this further, you may contact Cint directly. https://www.cint.com/contact/

Avaliado com 1 de um total de 5 estrelas

Scammers

Scammers,
They leach on to you from other web sites when you buy something online and promise cash rewards for filling out surveys, lots of excuses for not crediting you for all the time you spend filling in their online questions. After filling in surveys they say finding one more suitable, so all that time was wasted (not credited!), after a lot of time it falls over with an error, so no credit at all.
Contacted them many times and they just fob you off with some IT excuse, weeks later it is no different. Appears to be just another con, don’t waste your time.

Update (to their reply)
"Snap Surveys" log-in, "Snap Surveys" on the web pages, how can that not be a Snap Surveys service then?

22 de abril de 2017
Avaliação não solicitada
logotipo da Snap Surveys

Resposta da Snap Surveys

Thank you for your honest feedback, Rob. Do know that we can understand your frustration. Unfortunately, your review pertains to a panel service, not Snap Surveys software or services. You registered for a Snap Surveys panel through our partner, Cint, who administers opportunities for paid surveys. Cint has their own set of criteria for survey completions and rewards. If you would like to discuss this further, you may contact Cint directly. https://www.cint.com/contact/

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