I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... Ver mais
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Veja o que dizem as avaliações
I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... Ver mais
Selten einen so tollen Kundenservice erlebt! Nach meiner ursprünglichen Bestellung bekam ich eine Email, dass die gewünschte Decke leider doch nicht in der bestellten Größe vorrätig sei und es wu... Ver mais
I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Proud to be by By Royal Appointment to HRH The Queen.
Informações de contato
SNUGGY HOODS LTD, UNIT 1, BA14 6RU, HOLT, WILTSHIRE, Reino Unido
- 01225 783399
- sales@snuggyhoods.com
- www.snuggyhoods.com
4,8
Excelente
5 mil avaliações
Sem histórico de pedidos de avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well packed excellent product
Well packed excellent product
Delivered promptly . Thank you
11 de agosto de 2023
I had to change neck cover for larger…
I had to change neck cover for larger size and posted back Saturday - got replacement by Wednesday!
Marvellous thank you.
11 de agosto de 2023
Life saver for sweetitch mare
Bought the summer turn out hood for my mare who developed sweetitch last year. She was rubbing her face raw and wouldn't keep normal face masks on but this has been great. Her face is healing and she seems to tolerate it really well. I chose the summer one instead of the sweet itch one as need to put eye drops in her eyes regularly due to a different health issue and this makes it easier. I've just ordered a 2nd one in the sale
10 de agosto de 2023
Quick deliver on quality products
5 de junho de 2023
Really great company
Really great company, bought a rug and wasn’t sure on fit, called the company and even FaceTimed to show how the rug fitted. Neither of us were happy so ended up with a custom rug being made.
All through the process they have been really helpful and would definitely recommend.
9 de agosto de 2023
Sweet itch body rug
Bought usual 6’3” for me chunky dales pony. I have bought this rug before a few years ago. It washes well and give great protection, when used with the hood, for itchy ponies.
Pony lives in the rug 24/7 even when it rains. Dries quickly brilliant rug
8 de agosto de 2023
Size does not match guide
Size does not match guide. I have pure Arabians that are 14.2 and had to put the 15h size on him. Basically next size up fits the smaller horse. Body massive and too tight on the neck
30 de julho de 2023
Fantastic service
6 de agosto de 2023
Great as usual but just gutted a few…
Great as usual but just gutted a few days after I’d ordered the sale was on !!
5 de agosto de 2023
Always great quality and reliable…
Always great quality and reliable service - I don't know what we would do without your products.
28 de julho de 2023
The product in its self is well made…
The product in its self is well made and sturdy, however I feel that the pony/small pony fit is not so good. I have a 12.0 Welsh B show pony with a fine head. The pony with zip is too big and the small pony no zip is too small. Also I feel that the eye holes are too small, on wearing my pony managed to twist the mask around leaving her partially sighted and being in a field all day was a little stressful. If the mesh eye protection was across the face this issue would have been avoided.
28 de julho de 2023
Resposta da Snuggy Hoods Ltd
Hi Samantha,
Thanks for reaching out albeit via the Trustpilot site. I will also copy this message back to you via email also.
I am sorry to hear that the hood moved. As stated in the product description, as with any product it can move if caught at or if the size is not correct. I would definitely recommend you send photos showing the product on the pony - side view head up and head down PLUS one looking at the pony from the front - so that we can check whether any alterations might improve this.
Make sure you are attaching the velcro strap to the top of your high/full neck rug as this will also add extra security.
With regard to the style, unfortunately we do expect you to be happy with the style before use. If you feel that it will not suit, as with any purchase, we would recommend it is returned before use, for refund.
I hope that this information helps and look forward to help further.
With very best wishes
Snuggy Hoods
Great service and product
Ordered my Snuggy hood a couple of weeks ago and received a refund for some of the price because there was a slight delay in delivery and it ran into a sale. Communication was great, the package arrived super quickly and packaged really well. The Snuggy hood is amazing 🤩 best quality I’ve come across. Thank you 😊
4 de agosto de 2023
Great product expensive shipping
The hoods are really good, however the shipping charge had more than doubled from my previous purchase 4 months earlier
25 de julho de 2023
Resposta da Snuggy Hoods Ltd
Thanks for your review Ken.
I can only apologise for the outrageous charges for shipping.
Seems we had been posting whilst being unaware of the huge hikes in cost.
Unfortunately, we have no option but to pass these overseas shipping costs on to the customer. I am really sorry.
We are in the process of looking for alternative shippers and will of course adjust overseas shipping as and when we can.
Thanks again
Becky
The thread of some of the rug as come…
The thread of some of the rug as come apart I was asked to take pictures of the rug on my horse front side and back angle which I have and not heard nothing back has I wanted to send the rug back
24 de julho de 2023
Resposta da Snuggy Hoods Ltd
Hello Toni
I am sorry to see this review - especially in light of us having replied to your last email message at 15.49 on the 4th of August, we have not heard from you since.
You are reporting and photographed a few snapped stitches on the cosmetic seams at the front of the rug. These were emailed to us on August the 4th at 10.48am.
We replied to your message the same day and asked for photos of the rug on your horse, to date we have received no response to this request.
You state here that you have sent photos but these have not been received here or we would have replied and tried to help - as has been the case with the other messages you have sent us. It would have been advisable to contact us directly to check this before leaving a bad review.
You have stated that the rug has been worn, I would therefore suggest that you check the return information carefully. Full terms of business can be found on our website - as were accepted when you initially purchased the rug.
I will copy and send this response via the original order (placed in July - we are still awaiting the return of the legs you requested to return) and also via email to ensure that this is received.
Regards
Snuggy Hoods
01225 783399
sales@snuggyhoods.com
Lycra hood with zip and lycra body.
Fab customer service just missed the promotion but honoured the deal. Great product, fab quality, and I'm very happy with my purchase.
31 de julho de 2023
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