Socialpubandkitchen Avaliações 

I allways do my birthdays here me and my husband I have booked for 50th birthday
I booked 25 people bought Prosecco.
4 bottles friends bought four bottles
I was told not to put sparkling candle on the cake I have said I do this every year nobody. Said anything
How ever I put on the side my nephew
Put it in light
Manager. Came to my nephew said your swear idiot my friend said how can you speak like that however we even Appologised he was so rude they chucked my friend my nephew
Even the sucurety said they are going to report to the owner
We all left went to another venue
27 of us I have never been treated this way in vinyard I will never come again
Disappointed very rude manager
Full of himself after we spent so much money every year 0

I booked a group lunch at The Vineyard Islington and paid a £250 deposit in advance. Unfortunately, the experience fell well below expectations.

Despite the booking being arranged beforehand, the area we expected to use was not properly prepared when we arrived. Staff had to rearrange other customers to accommodate our group, which created an awkward and uncomfortable start to what was supposed to be a special occasion.

After the event, I raised concerns regarding both the booking management and the way the lunch deal had been applied to our bill. While management initially responded, they never fully addressed my concerns, despite several requests for clarification. I also requested a goodwill gesture in recognition of the poor experience, but received no resolution.

Most disappointing of all, my final communication was simply ignored. As a customer, I expect businesses to engage constructively when concerns are raised, not stop responding and hope the issue goes away.

The staff I dealt with were polite, which is the reason this is not a one-star review. However, the combination of poor reservation management, lack of accountability, and failure to resolve a legitimate complaint means I cannot recommend this venue for group bookings.