Songtradr Avaliações 

239
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

An awful, awful company. They don’t care about users, are dishonest and their supposed tech is an absolute joke. Don’t be fooled by the new band aid they have stuck over the website, anyone that h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

User withdrawal not working.. After withdrawing from songtradr.. Amount is not reflected in my bank account after two tries also.. I think for large amount this problem happens.. Previously I withd... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

People died unknowingly or disappeared after using the songtradr website. "Monetization" of music purely means that the artist pays (more) for making his music. Then all these complaints are handled w... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Nach mehreren E-Mails, keine Antwort bekommen. Support antwortet nicht per E-Mail oder auf Instagram. Warte jetzt schon über 20 Tage auf meine Auszahlung obwohl auf der Webseite steht: PayPal sofort Ü... Ver mais

Detalhes da empresa

Escrito pela empresa

Songtradr is the world’s first data-powered, full stack, music licensing platform. Our smart music solutions mix artistry and data to amplify the world’s leading brands and enable rights holders to realize the full value of their music catalog. Whether you want a classic song or an awesome new tune, a global brand music strategy or a sonic identity, our smart music platform solves all your music needs. We work with brands, labels and catalogs, artists, agencies, UGC creators, and more, empowering them to engage, create, and amplify their content one note at a time. We power the world with music.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

239 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,5

Todas as avaliações

(239)

18 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

It's was a great response from the team…

It's was a great response from the team explaining what the problem looked like from thier side and the steps necessary for me to come to an even point of understanding.

18 de outubro de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

We're so glad that we could resolve your problem(s), Mawaandy. Thanks for the kind review and we are available via support anytime should you come across other issues.

Avaliado com 5 de um total de 5 estrelas

Best Music Distribution Platform For Independent Artists

Amazing platform for music distribution. Fantastic support service. Everytime I had any issues with distribution, I was immediately helped by Songtradr team.

The distribution pricing is also very reasonable. I highly recommend Songtradr to every artist seeking the right platform to get their music on all major streaming platforms with complete control.

18 de outubro de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Wow, thanks Gaurav! Your recommendation means a lot to us and future users, so we appreciate your review of our distribution service. Thanks for being a fantastic supporter!

Avaliado com 2 de um total de 5 estrelas

Crash crash crash every time

I have been with Songtradr several years now but I left and came back as I use several platforms. Besides there being very little sync opportunities now (about 2 a month if we're lucky) the site crashes all the time. I have reported it several times in the past but they just blame the user. I've used both Firefox and Google Chrome and it's the same story. I just tolerate it but I do pull my hair out with frustration. I update the metadata on one song and then it crashes if I try to do it on a second song. Today I have had to log in and log out clear caches each time but it still crashes. The other major problem is logging in. The other day the security captcha widget made me do it six times just to log in. It cannot read a pic idententification correctly. If it's a bus, you click on the the squares with the bus in it, and it gives you another one with a motorcyle and it doesn't recognise that correctly either and so on it goes.

11 de outubro de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thank you for your review Alan and we're sorry to hear that you're experiencing site issues. Experiencing the problem(s) is one thing, but needing to troubleshoot with a support team can seem difficult/frustrating, so we appreciate your understanding. Generally, we try to conclude if there are other users experiencing the same issues so we can report those patterns to developers. If we cannot conclude a pattern for multiple users, we try to work individually with users to figure out the errors. If you wish to have our support team look further into your issues, be sure to submit a ticket with video recordings or screenshots so they can see exactly what you're seeing. Hopefully, we can get things sorted for you so you can continue to submit music easily and on-the-fly. Thanks again.

Avaliado com 5 de um total de 5 estrelas

Songtrdr is the most cost effective…

Songtrdr is the most cost effective platform I've found to distribute my music to the major music portals. It has improved over the last few years to be very easy to use. Support is very responsive and efficient.

8 de setembro de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

That's wonderful to hear – thanks for the review, Jim! You've been a loyal user since 2018, so we're so happy that you're a supporter of ours. Our support team is available for you at any time and we hope to keep making improvements for all users like yourself!

Avaliado com 1 de um total de 5 estrelas

Songtradr has blocked my royalties and catalog illegally

Songtradr sent me an email that they are the new up-and-coming releasing portal and that they provide good marketing and coverage to the artist with chances for placements in TV and films etc. I am already on Tunecore for more than 13 years and on Distrokid for more than 5 years. In March 2023, I got an email from them that they had seen an unusual streaming activity and that they were terminating my account.

I told them I have millions of streams (which can be seen on various platforms) over many years and that I am promoting my streams through multiple social media platforms. But they refused to reinstate my account. My catalog is stuck with them. They have held my royalties and blocked my catalog. Even if I am not able to transfer my royalties until a decision is made- they have no right to hold on to the artist’s intellectual properties without their consent. It’s illegal, inappropriate and unethical. I can read many similar reviews. Since then they have also moved their URL. Please be careful, and advice from fellow artists will be greatly appreciated.

I am connecting with authorities and reporting their malicious activities. Justice may be delayed as it takes its due course but I am astonished as to how they can conduct such an operation from California and especially LA. I am receiving royalties from Distrokid and Tunecore as usual- but Songtradr has since illegally withheld my albums and singles without my consent- it's copyright infringement and they will have to ultimately make good of the damages and losses they have caused me.

As a fraternity, I warn my fellow artists of their inconsistent policies and suspicious conduct. They are acting like labels despite the fact that they are only a release agent. Labels do invest in their artists and they are taking subscriptions from us and openly committing such highway robbery. It’s only a matter of time when their complaints will blow out of proportion and they will have to make a big fat settlement. Artists feel free to reach out to me The ATif (I am on Spotify, and Apple Music and with the theatif net) and we can file a class action lawsuit to get compensated for our lost time, blocked catalog, and interests/penalties/damages against our lost royalties.

29 de março de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Hello Atif,

Although we understand your concerns, your music was blocked by our distribution partners due to fraudulent activity. We replied to your first negative Trustpilot review on April 21, 2023. Please see our reply to your 'doxtcol' account for more details.

Avaliado com 5 de um total de 5 estrelas

artist support

I was waiting for release of money the songtradr rep helped me until the transition was complete and paid into my account. fast and easy support

2 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thanks Jose! We're glad that we were able to help with processing your earnings. We appreciate your patience and understanding!

Avaliado com 5 de um total de 5 estrelas

Always hade time for artist..

Always hade time for artist... Very fast on solutions of problem..

30 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thanks for your review Matija! We're glad that we could provide quick solutions for you. Should you need further assistance, our Support team is happy to help!

Avaliado com 5 de um total de 5 estrelas

reat group of people

Great group of people, swift and efficient to respond and resolve my request, big thumbs up 😎👍. Am also thankful for finding this service,bit was a blessing, now am able to share my music with the world 🌍. Thanks 😊

10 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thank you for those kind words! We're so happy to hear that Songtradr could help share your music with the world, and also provide you with great support. Thanks again!

Avaliado com 1 de um total de 5 estrelas

Scam

Scam. They locked my account for "artificial streaming" on Resso even tho i had only one stream there.
They wont show evidence of the claims the throw at me. Never use them!

10 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

We're sorry you're not satisfied with the service you've received at Songtradr. While we can't address the specifics of your account publicly, we would be happy to discuss this further via our Support email.

When multiple strikes for artificial streaming are received and communicated to the artist, Songtradr reserves the right to terminate accounts and access to all Songtradr services. We are committed to upholding the integrity of the distribution system for artists, distributors, and other service providers.

If DSPs see abnormal spikes in streaming activity, or confirm bot streaming activity, they will alert distributors, such as Songtradr, to take down the music until claw back is received.

This isn't a decision we take lightly and Songtradr is left with no choice but to disconnect the offending parties from our platform.

Avaliado com 5 de um total de 5 estrelas

Customer Experience

The fact that there was a willingness on songtradr’s end to get the issue resolved and how fast the attended to the issue at hand was commendable. I honestly can’t complain about anything.

13 de julho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thank you for working with us Roshawn. Our goal is to provide buyers and music partners with great music by independent artists on-the-fly, so confirming proper ownerships for those tracks and the identity of our artists is important for our products. We appreciate your time spent to help resolve your issue and happy to assist should you need further help. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Great support team... 2 big thumbs up!!

The support team has always answered my questions quickly. The songs haven't provided much income, but there are many good professionals competing. Also, the online milieu becomes more complicated daily, so I don't feel qualified to make any kind of informed analysis about it.

2 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Bill, thank you for leaving feedback for us and we appreciate your continued loyalty as a Songtradr artist. It's near impossible to know what music buyers will choose for their projects, so we aim to provide a vast supply of tracks by independent artists to be considered. We hope to see more of your music chosen in the future and we're always happy to hear from you in Support if you need more help. Thanks again!

Avaliado com 5 de um total de 5 estrelas

What a time to be alive

I was able to have my music distributed for me from my phone and it took about half an hour all told each time I've released an album. They get my music on sites that I would have never even thought of and probably never found if I spent the rest of my life searching the internet. My music is global thanks to something I signed up for for free and thought was good enough that I went ahead and paid for the next year. I needed some help recently and they were able to answer my questions quickly and efficiently and took care of the change that I needed in my services in a timely manner.

2 de agosto de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thanks for the kind words, Jake – we're glad you've joined the Songtradr community and decided to stay! Distribution is constantly evolving, so we're happy to stay on top of it for you. We're here to help if you have any questions in the future and look forward to working with you for many years to come!

Avaliado com 1 de um total de 5 estrelas

Songtradr can't provide any proof of…

Songtradr can't provide any proof of artificial streams, they can't even provide a proof from DSPs.
...they only keep insisting that songs were removed by DSPs not them due to Artificial Streams, but it's fun to note that there was never a warning and they were actually the ones who terminated the account not DSPs; and technically Songtradr is saying if you get 5k streams in a day and did not get up to that figure the following days it's artificial streaming so technically that's like saying if your song was ever placed on a playlist that had lots of followers it must not be taken off.
Wow, very funny.
Artists get scammed all the time.

17 de julho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Please see the reply for Oreoluwa Olaleye Fusion (same reviewer).

Avaliado com 5 de um total de 5 estrelas

The reps at Songtradr are very helpful…

The reps at Songtradr are very helpful and understanding. I had a question about the Monetization Portal, and they were quick to reply with an honest answer to my question. They are a very good company with people who care.
Thank you so much, Songtradr Team.

28 de junho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

We're so happy to hear that – thank you Kenneth!

Avaliado com 1 de um total de 5 estrelas

Songtradr is a Scam; terminates account once it's time to pay without any warning or notification beforehand.

Without any warning or notification concerning a case of Artificial Streaming, Songtradr sends a mail that starts with "At this time, all releases have been blocked due to numerous artificial streaming strikes and you are no longer able to use Songtradr services." which unfortunately ends with "All funds will be withheld and subject to review pending potential claw back from DSPs. We will revisit your account after this period and if we have received no claw backs from DSPs, your funds will be used to benefit the music community in a manner of our choosing."
...technically this is clean fraud that's protected by their so called service agreement.
Artists and labels beware, Songtradr is a Scam.

11 de julho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Songtradr takes fraudulent activities seriously and notifies artists when they receive an artificial streaming strike pertaining to their account. We are committed to upholding the integrity of the distribution system for artists, distributors, and other service providers.

It's important for all artists to be wary of promotional services that guarantee streams, as they are not considered organic streams and will alert major DSPs. If DSPs see abnormal spikes in streaming activity, or confirm bot streaming activity, they will alert distributors to takedown until claw back is received. We apologize that we're unable to continue working with you and unable to release funds linked to artificial streaming. If you have further questions, please contact our Support team.

Avaliado com 5 de um total de 5 estrelas

Response to my query was prompt

Response to my query was prompt and the issue sorted without any problems

22 de junho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

That's great to hear Giles! Thanks for sharing your experience with us!

Avaliado com 5 de um total de 5 estrelas

Songtradr actually responds!

I'm a fairly recent sign-up to Songtradr.com. Needless to say, I've had a few questions. From my experiences with other Internet companies, I didn't hold out much hope that I'd ever hear back from them. I was wrong! The folks at Songtradr responded with precise answers and clear instructions in very short order. They're a pleasure with whom to do business!

20 de junho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Wow, thanks Damon! Our mission is to help our worldwide users as quickly and efficiently as possible, so your feedback is greatly appreciated. Thanks again!

Avaliado com 5 de um total de 5 estrelas

I was able to change my album art in a…

I was able to change my album art in a timely fashion, they did their jobs, which is why I love being a customer of songtradr.com as well as one of the fellow artists RazorticK.

14 de maio de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

We're happy to hear about your experience with Support William. Don't hesitate to reach out again and thank you for trust in Songtradr!

Avaliado com 5 de um total de 5 estrelas

SongTradr is good for me. But ...

For me, SongTradr is good enough for an independent artist like me. Their support team is nice and helpful. The site is also great. They send my songs free of charge with more than 20+ digital platforms (before the new terms). But SongTradr also has a weakness such as uncompleted form (split, producer, writer). This is important to me because I do a collab with a lot of people. As I say, the site is good but not complete because I can't put my producer and collaborator but overall, I recommended this distribution if you want to start as a beginner.

27 de junho de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Thanks for your review Zackya! We're glad you were able to resolve your requests with our Support team. If you have concerns surrounding ownership splits, feel free to contact our Support team again with 1-example/song so they can help. As long as your collaborators have a Songtradr account, or if they allow you to represent them from your account, we should be able to add any credits or splits to you tracks. Hope to hear from you and thanks again!

Avaliado com 1 de um total de 5 estrelas

Songtradr is fraud.

Songtradr is fraud.. They are not pay any payment

9 de maio de 2023
Avaliação não solicitada
logotipo da Songtradr

Resposta da Songtradr

Hello DJ,

Please see our response to your first review on May 24, 2023. We apologize that there is an issue with your bank and hope that this is resolved soon for you. According to our payment partner, your funds were processed to your bank 6-business days after submitting. We can help with editing your payment method for your next withdrawal (via support) if needed.

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