Sophie Conran Avaliações 

113
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently bought a 4 seater sofa from Sophie Conran. From the initial reaching out and making an appointment to visit the showroom, to the after care, the service has been exceptionally professional... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have 2 lovely sofas & a footstool that fit beautifully in my small cottage. I would like to thank especially Nadia & Melanie who were absolutely fantastic. They were professional & friendly, noth... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A great company to work with; very communicative and responsive. The custom ottoman we sourced for a client is perfection. So very happy to be able to get your beautiful product here in the US! Can't... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I couldn’t be more thrilled with our sofa! The quality is just incredible; sofas are such investment pieces, and this one was really worth it. It feels like something we will have forever. Every perso... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Shop Sophie Conran's award-winning Portmeirion collection, bestselling dining sets, porcelain mugs, cotton bedding, gardening tools, gorgeous gifts and more!


Informações de contato

  • Registered Office Address: Salisbury House, Station Road, CB1 2LA, Cambridge, Reino Unido

  • www.sophieconran.com

4,8

Excelente

O TrustScore é 5 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(113)

36 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Beautiful bespoke Loveseat…

We ordered a bespoke Loveseat in Capelo Sea Salt from Sophie Conran, and we absolutely love it! It’s beautifully made, and the fabric is simply gorgeous. Nadia and Melanie were fantastic from start to finish - helpful, reassuring, and incredibly accommodating. They even arranged for us to visit the workshop so we could see the sofa and fabric in person before placing our order. I highly recommend their services!

9 de maio de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you JF for this kind and positive review. We hope your new loveseat is enjoyed for many many years to come. Thank you so much for choosing SC we appreciate your business and hope to assist you again in the future.

Avaliado com 5 de um total de 5 estrelas

Exquisite Vintage Champagne Glasses and Impeccable Customer Experience!

I am absolutely delighted with my purchase of the Four Champagne Flutes with Lens Design & the Six Champagne Saucers with Gold Rims by The Vintage List. Both sets are stunning- the flutes bring a refined vintage charm with their beautiful lens detailing, while the gold-rimmed saucers add a timeless elegance to any occasion. Each piece is beautifully crafted and a joy to use. The flutes enhance the experience of enjoying champagne, and their unique style has drawn many compliments from my guests.

The excellent service provided by Sophie Conran customer service team especially Nadia and Aivie made the entire experience even better. A special thank you to both of you and the entire support team for their dedication and efficiency in ensuring my order was delivered on time and beautifully packaged with care, reflecting the same level of quality as the glassware itself.

I highly recommend these products-and the excellent team behind them!

7 de janeiro de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for your order of glassware! We're thrilled to hear how much you appreciate the beauty of the pieces. It truly means a lot that you took the time to acknowledge the team members who assisted you—your kind words mean the world to us. We work hard to provide a great service, and feedback like yours makes it all worthwhile. We hope you enjoy your glassware for many years to come!

Avaliado com 5 de um total de 5 estrelas

Fabulous product

Our entire experience of purchasing a sofa was seamless from start to finish. Delivery was quick and easy and we are in LOVE with our new sofa. We couldn't recommend Sophie Conran enough!

5 de abril de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Dear Audrey, We genuinely appreciate you sharing your positive feedback with us! It’s fantastic to learn that you were especially impressed with both our service and your new sofa. We aim to deliver outstanding service, and it brings us joy to know we succeeded in doing so for you.

Avaliado com 5 de um total de 5 estrelas

I bought a fabulous Coco 3.5 sofa in…

I bought a fabulous Coco 3.5 sofa in Kitty Spring green from Sophie Conran. Fabulous customer service great men who delivered the sofa putting it exactly where I wanted it and removing all packaging . I love the sofa so comfortable and beautifully made.

26 de março de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you Carol for your wonderful review. We are so pleased to hear you are happy with the look and feel of your new sofa. we look forward to working with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Love the sofas

Love the sofas - love the team - love the ethos - thank you team SC for a wonderful kind service. Best Phillipa x

9 de fevereiro de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Dear Phillipa, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were particularly impressed with our service as well as your sofas. We strive to provide exceptional service and are delighted to know we achieved that for you.

Avaliado com 4 de um total de 5 estrelas

Great service and follow through

Great service and follow through. Had an issue where the fabrics in which I ordered my sofa were out of stock, which I was not informed about until a few months into the process, but the team worked to problem solve and send me a spare cover until the fabrics came back in stock.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for your kind review.
We are happy to have resolved the issue for you and thank you for your patience during that time. Your sofa looks amazing and we hope you enjoy it for many years to come. Kindest regards from The Sophie Conran Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service following…

Excellent customer service following receipt of an incomplete order.
Support was immediate and issue resolved very quickly.
Thank you.

9 de janeiro de 2025
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for sharing your experience with us. We are pleased that we were able to resolve the issue for you and appreciate your patience. We look forward to assisting you again in the future

Avaliado com 5 de um total de 5 estrelas

Really positive experience with Sophie…

Really positive experience with Sophie Conran’s team getting a Coco 2.5 seater. The team was very helpful advising on cushion filling, the delivery team was very professional and courteous, and Melanie called to check in to ensure everything was great. Extremely comfortable and high quality, we are thrilled with it.

23 de dezembro de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Hi Michaela, Thank you so much for your kind review. We are so pleased you are happy with your new sofa and the service you received. If you ever need any other furniture in the future please do not hesitate to contact us - we would love to help you again. Happy New Year to you!

Avaliado com 5 de um total de 5 estrelas

coco sofabed

Beautiful sofa bed, super comfy too. Customer service was really helpful and great.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for your kind review. We are thrilled to hear how happy you are with our product and service. We hope to have the opportunity to work with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Very comfortable sofas and excellent service

I ordered two Coco 3.5 seater sofas and am delighted with them. The quality seems excellent and they are extremely comfortable. Nadia was incredibly helpful throughout - from helping me place my order through to communicating delivery times. The whole experience was excellent.

1 de outubro de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for your positive and kind review. We are thrilled to hear how happy you are with your sofa and the service you received. Please do not hesitate to contact us if you require anything in the future.

Avaliado com 3 de um total de 5 estrelas

Comparatively Low quality products

Comparatively Low quality products - made to make money not to be the best. Trading off the Conran name. It’s ok for the price, but don’t think you’re getting a bargain or top level goods.

10 de janeiro de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Hi John - thank you for your feedback. We are very sorry to hear your opinion of our products as we strive to make the very best sofas for all of our customers. I am unable to find an order in your name but if you have made a purchase with us please let us know your order details and we will happily contact you to discuss your issues.

Avaliado com 5 de um total de 5 estrelas

Beautiful sofa... and a great experience

Just took delivery of our 3x3 corner sofa. Nadia was a pleasure to liaise with throughout our experience. Nothing was too much trouble, from viewing a sofa in their London apartment, to help choosing the right fabric. It's super comfy and the entire family love it, including our little dog!

24 de setembro de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Thank you so much for your kind review. We are thrilled to hear how happy you are with your sectional and that you enjoyed your buying experience with us. We would love to assist you again in the future and will keep in touch to follow up.

Avaliado com 5 de um total de 5 estrelas

Nadia Made Purchasing Excellent

My experience purchasing a Sophia with Sophie Conran was excellent. Nadia did a wonderful job of shepherding me through the process of making my selection and ordering. When I reached out about the creation of the sofa taking longer than we anticipated, Nadia responded super quickly and found out why. She then kept me in the loop through the rest of the process. Delivery went smoothly! I would definitely recommend the sofa. It feels so luxurious and is well made.

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order never arrived

Order never arrived. I have been chasing for months and they are no help whatsoever. Will not send a replacement or a refund. Scam.

UPDATE: They are still refusing to replace or refund despite the promise below and are trying to fob me off on their delivery company.

30 de agosto de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Hi Sara, I am so sorry to read this review. Please contact us directly with your telephone number and we would be more than happy to assist you with your order. If something did not arrive we happily replace it for you.

Avaliado com 5 de um total de 5 estrelas

Adore

From first contact with the company to the delivery of the sofas, ( we purchased two) our experience was terrific!
I would highly recommend these Sofas, The weight of the cushions to the feel of the fabrics is all top-notch!

8 de agosto de 2024
Avaliação não solicitada
logotipo da Sophie Conran

Resposta da Sophie Conran

Hi Stacy, Thank you so much for this lovely review. Knowing our customers are thrilled with their furniture and the service received is wonderful for all of us here at Sophie Conran. We hope your sofas bring you a lifetime of joy and if you ever need anything in the future please do not hesitate to contact us!

Avaliado com 5 de um total de 5 estrelas

Coco the Orange Sofa has arrived to the…

Coco the Orange Sofa has arrived to the enormous delight of my wee dogs and me.
Nadia, who had been dealing with my order, was amazing. Her communication was second to none as we had a delivery issue. All resolved and one very happy customer here.
The sofa is glorious, comfortable and now looks like it has been with me for ever. I could not be happier.

8 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am extremely disappointed with the…

I am extremely disappointed with the Sophie Conran Online Shop. My order was cancelled three times, each time citing that the items were no longer in stock. After my first order was cancelled, I noticed that most of the items I had ordered were still listed as available online, so I placed the order again. It was cancelled once more.

This all happened within a two-week period, and it appears that if even one item in your order is unavailable, the entire purchase gets cancelled. The same thing happened a third time: the order was cancelled, yet the items still showed as available online.

This is both disappointing and extremely unprofessional. This is not the level of service I expected, and I will not be shopping here again.

27 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Disappointed.

I ordered for the first time during the sales and 5 days later received an email telling me I'd been refunded. A few hours later an email arrived from customer services to tell me that due to an issue none of the items I'd ordered were available and to "have a lovely day".
The fact that the fault lies entirely with the company and now I'm left without any of the items (presents for teachers incidentally which I'm now having to race around trying to replace) has resulted in me being left totally disappointed and let down. There was no attempt to rectify this, no offer of anything, no goodwill, nothing. Just sorry and have a lovely day. This was the first time I'd ordered from the website and my husband and I very nearly purchased the yellow striped sofa but I'm so glad we didn't because if I'm spending that sort of money I need to know that the company is reliable and responsive to customers' concerns. Really disappointed. And I should add that I really enjoy the little newsy updates, recipes etc. that are sent out. But I think in some ways this just makes my disappointment more acute because I'd expected so much more.

4 de julho de 2024
Avaliação não solicitada

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