Save Our Souls Clothing Avaliações 

481
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible service, returned two items due to the sizing being extremely small. Having a response by email saying 'there is a strong odor on the tee' that they will return the item to me. I'm sorry but... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

HORRENDOUS BUYER BEWARE!! unknown to me this despicable company when challenged absolutely bombard you with abusive emails using words like tw*t vile and toad. Toad I mean I don’t get that.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Awful customer service!! The emails I had because I was asking for a bit more information on an order!! The childish responses from them! Cancelled my order because I asked for some information! Immen... Ver mais

Avaliado com 1 de um total de 5 estrelas

No need to shout. As the email below says and as stated on the Royal Mail website, there are delays to Royal Mail services so it will take longer than usual. However, we have just clicke... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Camisaria
  2. Loja de camisetas

Informação fornecida por fontes externas variadas

Founded in 2017, Save Our Souls Clothing is an alternative lifestyle brand committed to providing the highest quality apparel using sustainable, environmentally friendly manufacturing techniques. We work in collaboration with some of the best artists around the world to produce items of clothing that are unlike anything seen before.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

481 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,5

Todas as avaliações

(481)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I bought a t-shirt from this company

I bought a t-shirt from this company. The designs are excellent, the sizes are perfect. Delivery was reasonable. Website was quick and easy to navigate! Definitely recommend and will be shopping again!

8 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great

Really great quality clothing. Lovely soft sweater. Delivery was as expected and updates were sent to keep me informed.
All in all a positive experience! Would recommend!

8 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These are my ultimate fave !!!!

These are my ultimate fave !!!!

I want everything!!!! Great quality, excellent friendly service. They are super lovely and funny.

I’ve got so many pieces and they never disappoint.

Their sales are excellent you can get some real bargains.

Thanks Save Our Souls 💀

Claire Gorman xxx

1 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab as always

Got one of the Pride tees and I LOVE it! Super speedy delivery, great fit and quality. Great stuff.

22 de junho de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good overall despite delivery delays

Ordered 2x tshirts and 1x pair of shorts. While the delivery time was over 3 weeks this is understandable due to the current pandemic.

Recieved confirmation instantly but no actual delivery updates until the clothes arrived. Good quality clothing overall and all were correctly sized. Would order again

18 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products

Great products, amazing designs, fast delivery, various sizes, at reasonable prices, sos a truly innovative with their original designs and concepts have purchased a few t-shirts over the year and will continue to use them as love the compliments I get when wearing their gear. Now they have more variety too doing sweat shirts, hoodies, accessories, etc.

8 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling "Customer Service"!

Further to my recent review in which I honestly commented on the pros and cons of SOS's products (good quality t shirts and designs, fast delivery etc. but poor printing leading to lack of longevity) they got in touch..... to complain about me having the temerity to review them without contacting them first! I made the mistake of responding - pointing out that I didn't want anything from them by way of refund or replacement (not that they offered) but was just offering my view on their products. There followed a string of emails.....

So I'd like to further add (I couldn't edit my original review) appalling customer service to the things you can expect from this company. Their emails not once expressed even the beginnings of a hint of an apology for the causes of my dissatisfaction, but were simply a series of passive aggressive and sarcastic messages ("you do you", "Have a nice day hun x" etc.) that bordered on harassment by the end (having asked them t just leave me alone).

Oh - and I was castigated repeatedly for my language by them too: when I referred to their emails as "pissy" and asked them to lay off the "smartarse" comments and stop contacting me. How very Rock'n'Roll!

UPDATE (17th June):
The irony - you accuse me of being less than completely honest and then proceed to make several deliberate inaccuracies:
- I never stated in my original email that I was going to leave a bad review. I just passed on my comments on your products.
- You never (not once - in frequent emails and replies to reviews) said you would be "Happy to assist me", You just complained that I'd left you a less than 100% positive review.
- Although I never stated that I didn't want anything directly, I also never asked for anything from you!
- You did not "try to end the conversation several times". In fact you kept it going when I tried to do so. In the end I had to block your email address!
- When an email asks you to stop contacting the writer I don't think its "standard practice" to carry on replying.

In addition you complain about my use of profanities - presumably in some sort of desperate attempt to gain the moral high ground. I'm not sure that the terms "pissy" (ref your emails) or "smartarse" (ref your determination to get the last word in) even count as profanities in 2020 - they certainly weren't flagged up by TP's language checker. I also feel that I should point out that you currently carry at least 7 designs that use far stronger language ("f- you, I'll do what I want to etc.) So profanity is OK when you are making money from it? To be clear I don't give two hoots about profanity - hypocrisy though is another matter.

My desire to come back and leave another review may speak volumes about my character as you say: a sense of justice and desire not to have poor companies get away with rude and obnoxious behaviour. Your response to my reviews - lying (and there is no other word for it) and hypocrisy speaks volumes about your character too.

"Have a good day x" yourself.

UPDATE 17th June: Your replies are becoming laughable but thankfully make my point for me.

Get a grip.

7 de junho de 2020
Avaliação não solicitada
logotipo da Save Our Souls Clothing

Resposta da Save Our Souls Clothing

Hi Jim, thanks for your feedback. Let's be a bit more honest here. We did reply to your original email where you simply stated you were going to leave us a bad review without giving us a chance to try and resolve the issue you stated you were having. We would say this was quite bizarre and unnecessary buy yes, you do you. We said we would have been happy to assist you and perhaps it would be courteous to allow us to do so before leaving a bad review, but you are welcome to do so. You did then reply to us several times using profanity which we do not feel is acceptable. You never said you didn't want anything from us and indeed we didn't offer as at that point it was clear you were not interested. We have never claimed to be"rock and roll" and these type of comments merely highlight your attitude towards us. We tried to end the conversation several times as it was clear you are basically someone who likes to complain no matter what (which is fine if it works for you).

You then told us to stop harassing you and we simply pointed out we were replying to your emails, which is fairly standard practice. .

The fact you have felt the need to come back and leave another review speaks volumes about your character and it's custom we do not wish to have. Have a good day x

Update (17th June)

Hi John,

We would be happy to post up your original email in which you simply state you are going to leave us a bad review? At this point you are basically just lying, going round our posts informing people to not buy from us and genuinely just being a bit of a weirdo.

You never told us to stop contacting you. We were replying to your emails to us at which point you said “we clearly are the types to get the last word in”. We replied that we are replying to you, if you do not wish to have us reply, stop sending mails. It’s common sense pudding

We are hardly being hypocritical by displaying an image on a garment that was created for international woman’s day and politely asking you to not use bad language in a communication to us. It’s just common courtesy. You seem to have a lot of issues, maybe you can talk to someone about it. Here if you need anything else.

All the best sausage x

Update 17th June (the sequel)

Hi Jim, glad we can make you laugh. Seems like you need cheering up petal. Look forward to the next time x

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