sososwim.com Avaliações 220

O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The swimsuit itself is cute, but if you have wider hips your normal size will be tight and squeeze into that area in an unflattering way. You might have to go up a size or two to accommodate for large... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Looks exactly how it looks in on the website and ships pretty quick (live in the USA and take about a week). Order from them 3 times and had no issues or issues with the 1 return. Would recommend si... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Lovely thick material, very smooth. When trying on I’ve noticed the where the straps meet the front there is gathering at the top of bust area of the swimsuit (got the original plunge cut) Would prefe... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I love my new 1 piece! Thick fabric, very good quality. Very fast delivery! Unfortunately part of the stitching is slightly undone on the top but this is not noticeble. I didn’t notice until I had wor... Ver mais

A empresa respondeu


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

220 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Colours great, sizing and style alright

I loved the colours, however the sizing is not true, I got a smaller sizing to what I was truly expecting. The top does not feel super supportive too, which was sad. However I hope they place padding and maybe make the bikini bottoms a bit more coverage.

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Watch out for bad sizing!

I’m so disappointed in this brand! After eyeing up their swimwear on TikTok, I finally saved up to afford a few of their pieces only to be completely disheartened by their appallingly bad sizing.
Both their swimsuits and bikinis run way too small. I ordered a large in the bikini top and a small in bikini bottom because I have a small frame and larger bust but alas the bikini bottoms were tiny and barely covered anything in the front and the bikini top was somehow also tiny and barely covered half a boob! The swimsuit was also poorly sized and I couldn’t get it past my hips and was not long enough despite getting a regular fit which is labelled as 5’9 and I am 5’6 and 55kg.
I always prefer skimpy, small and thong type swimwear however these were just really bad sizing. It’s a shame because their pieces are actually really good quality and gorgeous! I might try again knowing that they run way smaller than stated but I was just taken aback at how inaccurate the sizing was!

22 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

absolutely shocking- avoid at all costs…

absolutely shocking- avoid at all costs if you have larger bust size. so not inclusive, impossible customer service not helpful at all. arrogant and useless. I had no direction at all and no help through the process, tried to get them to swap sizes before they sent off because they XL and the L are the same size. Apparently they can’t change it, expensive and not worth your time or money

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In Love With My Swimsuit

In love with my swimsuit. I always buy cheap swimwear and never really invested in a high quality piece before, but I'm so glad I did. The quality and fit is so worth it, I loved the shape of my body when wearing it, it hugged in all the right places. I felt very comfortable and confident wearing it, which I never do when wearing swimwear. Majority of the time I wore it surfing and the quality is just great, I wore it nearly every day and no sign of wear or anything. Great product, great marketing, great ethos. Thank you!

11 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad return/exchange process

Bad returns/exchange process and uncommunicative customer service. Had an exchange that was marked delivered by AusPost for two months, and after chasing customer service multiple times for updates about it they told me the tracking number I provided didn’t have any information attached (the info had timed out because it had been delivered for so long) and that I should follow up with AusPost. Had to open a case with AusPost and was forwarded the same delivery date by Royal Mail and also a picture of its delivery. Soso sent my exchange without any communication or apology for the wait, even though the process took so long because their team obviously couldn’t find the parcel that had been safely delivered. I understand smaller businesses don’t want to lose money, but the whole process left a sour taste in my mouth. Hope their process has improved now that they ship out of Aus

29 de outubro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Love the bottom cup sizes suck

Love the bottoms of the two I have and the one piece. But Damn the wires bra, is entirely 2D no where for you boobs to go they squish out every, tried to return but the process was iterating and after a month I believe it was lost (has been rectified since aussie store) gonna try the triangle one 😭

2 de novembro de 2024
Avaliação não solicitada
logotipo da sososwim.com

Resposta da sososwim.com

Hey Charlie, please can you send an email to info@sososwim.com or drop us a dm on Insta with your email? We'd love to sort this for you <3

Avaliado com 1 de um total de 5 estrelas

Worst customer service

Worst customer service ever. I have returned an item more than a month ago. They just said a couple of weeks ago I didn't send it in its original state which for me is not right but okay. So I asked for some proof or that they send back the item they deemed not in its original state. It's been over 5 weeks and nothing has been solved, they won't reply on any of their platforms. I regret buying this as this is the worst experience I had.

Thank you for your reply. It took me a lot of efforts and 5 weeks to get an answer from you. I do accept if there is a picture that was taken indeed on the day of return. Looking at all the reviews here though it seems this is happening quite often and a lot of people are left without answer or like me have to send loads of emails and messages on Instagram. The lack of support was still the worst experience I had and it looks like other shared the same experience

6 de dezembro de 2024
Avaliação não solicitada
logotipo da sososwim.com

Resposta da sososwim.com

Hi Lou-Ann, I’ve been speaking to you on instagram today. As I said, our fulfillment centre has deemed the swimsuit dirty on return. We are awaiting a photo back so we can see with you what has happened. As you told me, you have returned other pieces that were fine and you said if it is dirty then you will accept us returning it to you.

Avaliado com 5 de um total de 5 estrelas

My favourite kini ever

My favourite kini ever. I purchased a set in ‘sky’ a few months ago and have since worn it DAILY (not kidding). From the Great Barrier Reef to countless waterfalls, it’s kept its colour and shape. Will be purchasing more in future, so flattering and good for the planet, what’s not to love.

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Sizing is terrible

Sizing is terrible - runs super small, the bra cup part is non existent, the material runs straight across so no give to put your biddies in there. So unflattering and disappointing for a wire swim top

29 de novembro de 2024
Avaliação não solicitada
logotipo da sososwim.com

Resposta da sososwim.com

Hey Maddy, please can you send an email to info@sososwim.com or drop us a dm on Insta with your email? We'd love to sort this for you <3

Avaliado com 1 de um total de 5 estrelas

non-existent customer service

Ive contacted customer service about my parcel being lost in the mail twice and no one has gotten back to me to this day, and i ordered it months ago. money down the drain.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The customer service is really poor

The customer service is really poor - I have had to send multiple emails to chase a return that I made nearly two months ago. The swimsuit is beautiful, but not at all supportive.

17 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fav swimmers

fav swimmers - soooo flattering and the material is so soft, it really feels like its good qual and will keep it's shape for a while

11 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Super flattering but not 100% supportive

Have both a bikini and swimsuit from here!! Love the suit, fits amazing and never had any issues. The bikini I have the underwire and I’m small chested but wouldn’t use this for anything other than chilling and sunbathing - I’ve had a couple nip slips with it ! But still absolutely love and so flattering but wouldn’t wear to a water park :) love the sustainability side of it too and the recycling of ocean waste.

30 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Could not recommend Soso Swim more!

Could not recommend Soso Swim more!! The material is the most flattering swimwear I’ve ever worn, the colours are beautiful & it feels so good to be investing in swimwear that will actually last & look good, while not destroying the planet!! I’ve now purchased multiple times and wish I could get every suit in every colour!! Keep doing what you’re doing, these pieces are amazing !!❤️❤️

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible costumer service

Horrible costumer service. They did something wrong when declaring the package in customs which resulted in me paying a lot for shipping and taxes. They are supposed to pay the share, but whenever I am talking to customer support about refund they stop answering. I have been trying for months now. Can see online that several others are experiencing the same issues. Would not recommend. Seems like as soon as there is something wrong with either package, return or anything else they stop answering.

15 de outubro de 2024
Avaliação não solicitada
logotipo da sososwim.com

Resposta da sososwim.com

I'm so sorry this has happened Nora. All customs fees are included in countries with the IOSS agreement. Most countries in Europe but not all.

Avaliado com 1 de um total de 5 estrelas

The stitching snapped

I tried it on and the stitching completely snapped the strings off. They wouldn't give me a refund and said the exchange would be at my own cost. Then stopped replying to me.

3 de outubro de 2024
Avaliação não solicitada
logotipo da sososwim.com

Resposta da sososwim.com

Hi Kelly, I'm so sorry I think this was a mistake on the side of our customer service agent. We are reviewing our guidelines now as we can clearly see this was a problem on our side. You should receive an email with a free return label and replacement x

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais