Southwest Motor Company Avaliações 

55
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Would like to thank Dale for a wonderful experience from start to finish which made the whole transaction brilliant. Dale goes over and above to make everything understandable and clearly explained .... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start to finish! I’m so happy with my new car and couldn’t have asked for a better experience. The whole process was smooth, easy and stress-free. Dale and the team w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Southwest Motors. Our 10+ year-old car developed a worrying noise, which turned out to be the air conditioning unit. They diagnosed and repaired it quickly and efficiently, an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would have no reservations recommending the South West Motor Company to anyone. From my first initial phone conversation to collection, the whole process was smooth and painless. The car I pu... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de veículos motorizados

Escrito pela empresa

Welcome to Southwest Motor Company offer a wide range of quality cars at affordable prices from our state-of-the-art facility in Tavistock on the Devon/Cornwall border. Over 24 years experience in selling quality used cars with a professional service, based in Tavistock on the Devon/Cornwall border. We strive to go that extra mile to make buying cars a more friendly and enjoyable experience for all of our customers.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

55 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

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4,6

Todas as avaliações

(55)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Well what can I say

Well what can I say !
My brother and myself went to view a car at southwest motor company and omg
Amazing what a lovely friendly place and nothing was to much trouble, I asked questions and they were answered by Dale who made the experience so nice, no looking down his nose when we walked in, not like some garages!! My brother bought the car and we went up again to collect it and were again made to feel welcome. Lovley friendly place with amazing staff. We highly recommend Dale and his staff at the southwest motor company. Well done guys fantastic place ❤️

29 de novembro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hi Carol,
Thank you so much for your kind words, it really means alto to us. You tow were lovely people to deal with. If there is anything we can do for you in the future then do get in touch and we will be more than happy to help.
I hope you're enjoying the vehicle, It was a lovely example.
Kind regards
Dale - Sales Manager

Avaliado com 5 de um total de 5 estrelas

First class buying experience

A first class buying experience, I recently purchased a fiat 500 from south west motor company.
I couldn't be happier with my entire experience from the moment I stepped on the lot I was greeted with a warm welcome a lovely cup of tea and a professional service.
Dale was incredibly knowledgeable and patient he took the time to answer all my questions and concerns
I never felt pressured into making a decision
Dale was very transparent about the car's history and condition.
Which gave me peace of mind
The entire process was smooth and efficient
Dale even arranged for a service.mot and new battery ensuring that I was purchasing a reliable car as I needed a car in a hurry
I highly recommend south west motor company to anyone looking to buy a used car
The commitment to customers satisfaction is evident in every aspect of their business.
Overall a fair deal and a hassle free experience.
Thanks from Julie

12 de novembro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello Julie,
Thank you so much for your lovely review. It really does mean a lot.
You were a pleasure to deal with and I am pleased we were able to turn your vehicle around quickly for you.
I hope the vehicle serves you well. Do get in touch if there is ever anything we can do to help in the future.
A lovely customer and a pleasure to deal with.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 1 de um total de 5 estrelas

Very poor dealership - NOT Trustworthy!

Very poor dealership. I was not experienced in buying cars and looking into a car's history, and I purchased a car from South West Automotive that I JUST found out that the car was actually salvaged and was in an accident in 2022, which would make it an undeclared Category S or N depending on what damage was caused in the accident.

Sean, the guy who I dealt with for the purchase, at no point had mentioned this, and I am sure every dealer would've known how and where to look to find the history of the car, and sold it to me with no mention of this glaring issue.

The car's value is way below market value due to this. Do not buy from this dealer, not trustworthy and do your

30 de outubro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello.
Really sorry to hear about your poor buying experience. However, this clearly wasn't with our company. We never have, and will never sell accident-damaged vehicles. We also do not have a staff member called Sean.
Can you please remove this review as it damages our reputation? - If you need to discuss this matter further or would like some guidance regarding a vehicle purchase, please give us a call on 01822 258 140.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

Just brought my new car from here

Just brought my new car from here , super happy . No pushy sale tactics and Dale is super helpful. When I need a new car I’m looking here first

14 de outubro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Thanks for the kind review Mark. We hope you enjoy the new car.
Do get in touch if we can ever help in the future.
Kind regards
The team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

Amazing car sale.

My husband brought a car today have to say it’s all positive - smooth transaction, friendly service. He won’t leave a review as it’s not a ‘man thing to do’ so the wife has done it because every great customer service deserves recognition. Thank you. What a little gem of a hidden place.

12 de outubro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Thank you both for the Business and the review.
I hope the car serves you well. Do get in touch if there is anything we can do to help in the future.

Kind regards
The Team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

Restored my confidence in used car dealers

I would have no reservations recommending the South West Motor Company to anyone.

From my first initial phone conversation to collection, the whole process was smooth and painless. The car I purchased was beautifully presented and looked better in the flesh than the photos.

I dealt with their sales manager; Dale Salt. He is a great guy with a great knowledge of the industry and also fair/realistic with his PX offers.

Please give them a look. I don't think you'll be disappointed.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

that you for your lovely review.
Do let us know if there is anything we can do to assist you in the future.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

Top class experience

Top class service and very professional. Could not fault dale and the whole team were very friendly. Stress free from start to finish .

13 de setembro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Thank you so much for your kind words. An absolute pleasure to deal with. If there is anything we can help you with moving forward, please get in touch and let us know.
Kind regards
The team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

I have to say it was easy from start…

I have to say it was easy from start to finish. Dale is very helpful and all the staff were very friendly. Had my new car in days.
Mr w Phillips

19 de julho de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello Mr Phillips,
Thank you for your kind words. It really does mean a lot. If there is anything we can help you with moving forward, please get in touch and let us know.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

A first class from start to finish and…

A first class from start to finish and a big thank you to Dale making this Possible !

13 de julho de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello,
Thank you for your lovely review. Please let us know if there is anything we can do to help you in the future.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 1 de um total de 5 estrelas

I brought a car off of them They…

I brought a car off of them They promised to deliver but arfter loads of excuses I decided to hire a person to collect for me it was all agreed that he would pick up at certain time and date but when he got there they still denied to let him pick up the car which I have paid for in full it was agreed by the owner that he would refund the money for the collection fee and refund my money for the car I have finally received payment for my money but they are lying constantly to me and the delivery company to pay there fee's which I have had to do they are complete fraudsters stay away

1 de julho de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello John,
Sorry to hear you have had a bad experience. However, you must have the wrong company. We have no record of you on our books and this series of events is certainly not how we operate.
If we can assist you moving forward, please get in touch and we will be more than happy to help. 01822 258 140.
Can we also kindly request that this review be changed or removed as it is damaging and not a reflection of how we operate at all!
All the best.
the team @ Southwest Motor Company

Avaliado com 1 de um total de 5 estrelas

Stay away

Great dealer face to face but I still have Paperwork outstanding after 3 month purchase. No parts sent as promised. Have been told 3 times in writing info was sent. Stay away as after service terrible

18 de novembro de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Hello,
Sorry to hear you have had a bad experience. However, I believe you may have the wrong company. We have no record of you at all.
If there is anything we can do to help you moving forward, please feel free to give us a call and we will do all we can to help. 01822 258 140.
Kind regards
the team @ Southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing ! Zoe was really helpful and reassuring after a recent bad experience with another dealership. The car was ready to collect and looking immaculate (as good as new) within the week and I couldn't be happier

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

thank you for your kind words. It really is lovely to hear.
Do let us know if there is anything we can do to help you in the future.
Kind regards
The Team @ Southwest Motor Company

Avaliado com 1 de um total de 5 estrelas

Avoid this business!

A terrible service from start to finish. My elderly parents purchased a car from these people, and the car had nothing but problems from day one. As soon as you pay your money and drive away, they aren’t the least bit interested. Rude staff members with no communication skills and lies about the cars history. My parents have suffered an extreme financial loss as have recently had to scrap the car, due to a repair bill that cost more than the car itself. Avoid these rogue traders!

9 de agosto de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

We are incredibly sorry to hear about your bad experience. However, we have no record of you on our systems and believe you may have our company confused with another.
if there is anything we can do to help regarding your vehicle(s) or search for a replacement vehicle, please feel free to get in touch.
Kind regards
The team @ southwest Motor Company

Avaliado com 5 de um total de 5 estrelas

We had an amazing experience

We had an amazing experience. First off Scott , Dale and Zoey made it worth our time and time is the most valuable asset we have.
We chose a car we liked,
Dale sorted out all the paperwork after helping clarify details on the vehicle we chose ,turns out there were a couple of issues with the brand new pirellis
And the subsequent tracking.
Scott went above and beyond to bring the car in, fix the issues and look after us.
I have had some poor previous experience's with garages but this was the best I have had.
We will be returning when I need to change my van.
If you are worried about where to spend your money, south West motors are the place to go.

12 de julho de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Thank you for you lovely review

Avaliado com 1 de um total de 5 estrelas

I guess I am one of the unlucky ones-

I guess I am one of the unlucky ones-
First the water pump died, not completely unexpected. The warranty only covers the actual water pump and not any of the other things like a timing belt etc. On inspection the garage informed me the car was running on unroadworthy brakes despite having been MOT'd prior to purchase. Brakes NOT covered on the warranty. The alternator has just been reported faulty and there has been a number of warning lights that have been on since I purchased the car. I reported this and was told they would "definitely give it their full attention"- absolutely nothing.

I have just returned from the garage again as the rear caliper seized and was told the part had been held in place with cable ties. The warranty ran out this week which I know did not extend to brakes.

I am not a wealthy person and need a reliable car- I might have just been unlucky this time but I have had no actual customer service. Very disappointed and heavily out of pocket.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Car Sales I've bought from!!

Bought a 2012 Range Rover Evoque which I have had for a few weeks now and had nothing but a fantastic experience from both the car and the team at the southwest motor company. Viewing the car on ebay we found a car which looked to be above the perfect car for the money we wanted to spend, we quickly contacted SWMC and spoke to the very professional receptionist to arrange a viewing. Upon arrival we were greeted by Dale the sales manager who gave a no pressure, honest description of the car and what the aftersales package consisted of. I have been contacted by Dale since to check im happy with my purchase. Great experience I WILL USE AGAIN!! Thank you SWMC

1 de junho de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

Thank you for your lovely review

Avaliado com 5 de um total de 5 estrelas

Very impressed by this company

Very impressed by this company, great service and support along the way to purchasing a fabulous car . Highly recommended. Their service workshop is as clean as a formula 1 garage. Great selection of vehicles and the staff know their stuff

24 de março de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

thank you for your lovely review. Do let us know if there is anything we can do to help you in the future.

Avaliado com 5 de um total de 5 estrelas

From beginning to end the whole process…

From beginning to end the whole process was excellent. The staff were excellent, friendly and very informative. Nothing was too much trouble and the Sales Manager went out of his way to ensure I was happy with the car and was happy to wait until I was able to confirm collection of the car. I would certainly recommend this garage to anyone looking to buy a second hand car,

28 de março de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

thank you for your lovely review

Avaliado com 5 de um total de 5 estrelas

Great service great team

Great service great team!
Very helpful in every way, after having no clue what I was looking for I wasn’t rushed into anything I wasn’t happy with which definitely made me feel more at ease. Highly recommend.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da Southwest Motor Company

Resposta da Southwest Motor Company

thank you for your lovely review.

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