Sovereign Luxury Travel Avaliações 782

Leanne was quick and efficient at dealing with what was specific requirements.

Claire wood was very professional and helpful in finding the right holiday and date.

Very helpful sensible discussion and booking. Your representative couldn’t have been kinder.

I like the idea of a dedicated travel consultant Ours was very helpful and patient as we continually changd our minds! She was also attentive and obtained quotes very quickly

Excellent service as always, never disappointed

The price quoted was comperitive and the service by the travel representative was excellent

Great website, very user-friendly, had all the information needed immediately for booking the holiday apart from query on deposit. Subsequent friendly and efficient phone service.

Such excellent service from Helen at Sovereign who resolved our issue very quickly . She was really helpful and made the process of booking our holiday seamless.

I would've given 5 stars but you advertise a private heated pool but when you get to the accomodation its actually a private pool which can be heated at a cost!

A lovely lady called Helen was very helpful and gave me a very personal service. She will be in touch again before we travel to ensure everything is ok.

Artan was so helpful. I only have 4 days to h in before we fly off to Corfu ‘ thought it would be impossible , but Artan sorted out everything- thanks

Leanne was so helpful, polite and patient with me as I’m getting old!!!
Considering we go in a few weeks she was able to find us a lovely holiday in Cyprus.
Sovereign are a great company I’ve booked with them before and I certainly will again.
Thank you Leanne

Helen Lippe has been absolutely fantastic, she’s taken all of the stress out of booking a 5 star last minute family break, meeting all of our specific requirements. Helen was very proactive in offering unprompted great alternatives when there wasn’t availability in others we requested. Helen was patient polite and friendly throughout, she had made booking the holiday an enjoyable experience. These days it is so rare to get even okay customer service so we have come expect less. I will certainly recommend Helen and Sovereign to friends and family. Thank you so much Helen xx

Great service and help with booking from Helen at Sovereign.

Very efficient and info provided accurately.
Have now used the same person for the past 10- 15years and no problems to- date.

I have Just spoken to someone at sovereign explaining the search engine for “the customer” imo was very hard work.
I explained I was trying to check into any place in Kefalonia, you put the dates in and it comes up unavailable please try again this is with a three day margin zzzzzzz after several times of putting different dates in I rang up to be told a hotel I particularly liked only takes people in Tuesday and Sunday and is fully booked, did I the customer know this, does it show it on the website? I could have saved time if I had known, this happened on other areas I was looking into. The lady I spoke to was hardly engaging and it was a relief to get of the phone, after using this company before when it was very professional it sadly appears totally different now.

We are both in our seventies and accessing online bookings we find difficult. Being able to speak to someone and discuss what we want is easy for us than entering everything on a computer.

Poor. The search engine is unwieldy, slow and non intuitive. After bailing your way through it, it finds nothing. So I emailed the company and they replied saying the same. No indication from them if the hotel was unavailable, or too expensive for my budget, or simply doesn’t fly from london. Literally, just an email saying give us a call. Really…why would I?!

My flight was cancelled and they left me out to dry. I had to book another flight myself and now I cant get compensation for the cancelled flight as it was booked through sovereign. I'm owed £700 in compensation. I have called sovereign 5 times and emailed 6 times. NOTHING

It was nothing to do with Airline policy. It was your failure to take responsibility for anything until I threatened to complain to the Company Director whose name I got from Companies House. Even now you're passing the buck.

Amazing company, wonderful customer service, plus the cheapest prices, they saved us £200 on our cruise against the cruise company price. I ask questions and receive an almost immediate response, the customer services are very informed about my cruise, this time is my third time of booking with this company and the cruise was fantastic, I highly recommend them.