Spaceloud Avaliações 

Resposta da Spaceloud

23 de out. de 2026

Hi there, this should never happen. We’ve just pinged you asking for your email so we can handle the refund. Please reply when you can 🙏🏼

Resposta da Spaceloud

22 de out. de 2026

Hi Yung Pac,

We take these concerns seriously, so we went through your account record by record. Here is what happened:

Sep 27, 23:50 – You created your account and started the 14-day Premium trial.

Sep 28, 00:00 – You launched a campaign with Autopilot turned on and a $250 budget. With Autopilot on, SpaceLoud accepts creator offers for you within that budget. Each accepted offer is a separate one-time booking paid to the creator; it is not part of the subscription.

06:01–06:31 – Autopilot accepted three offers ($40, $20, $15). Your bank declined two of them. Only one payment went through: $15. Declined attempts are not charges and may show briefly as pending before they drop off.

06:31 – We messaged you in-app that a payment had failed and asked you to update your card. New bookings are paused until a valid card is added. Your account was never locked, and you signed in again on Sep 30.

07:32 – You emailed support. We replied at 07:34, and we answered every follow-up within minutes. The founder also replied to you personally on Oct 1.

Oct 1 – The creator you paid $15 delivered your post.

Oct 11 – Your trial ended and was cancelled. You were never charged for the subscription.

To sum up: one $15 charge for a creator post that was delivered, no subscription charges, and same-day replies to every message you sent. We understand Autopilot can be surprising if you didn't expect it to act overnight, and we're happy to walk you through your account. But "scammed" isn't what happened, and we ask you keep your reviews factual both for us and other businesses moving forward.

Resposta da Spaceloud

8 de set. de 2026

Hi Young,

Thanks for the feedback, and sorry the campaign didn’t land the way you hoped.

Looking at your account, you ran two songs through SpaceLoud in mid-August and turned on Autopilot, which picks creators for you based on genre fit and past performance and accepts offers within the budget you set. Over the following week, 20 creators delivered 24 videos featuring your music on TikTok and Instagram. These are real people posting real content, and some of it is genuinely great.

Every video went to your dashboard for review, and we emailed you each time one came in. If a post doesn’t meet the brief, you can reject it and you’re not charged for it. After 48 hours without a response we approve it so the creator gets paid for work they’ve already published. That’s the “automatic approval” you saw, and it’s there to protect creators, not to take your money.

We’d have been glad to sort this out directly, but we never received a message from you through chat or email. We’ve reached out to you separately today and are happy to make this right, including a refund if you feel the campaign didn’t deliver.

Best,
SpaceLoud Team