Lois (LSB) was so helpful from start to finish and the service was excellent. I had a bad experience with the garage but Lois helped me through the whole process and was a pleasure to work with. Thoro... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very easy to deal with over the phone to take down details and to provide quotation (and then payment. My only gripe is that when you have other policies already in force with them why they cannot si... Ver mais
I recently bought a travel insurance for my daughter and when I got home, discovered that my husband had already purchased the insurance from another provider. Your team were superb and instantly ag... Ver mais
Very easy to renew insurance Would have been better if the agent had mentioned the discount offer available that was sent to my email, rather than me having to request if after the quote was given!... Ver mais
Detalhes da empresa
Sobre Spectrum Travel Insurance
Escrito pela empresa
As one of the UK's leading direct sell travel insurance providers, we take great pride in our service and reputation.
GET A QUOTE
Informações de contato
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Reino Unido
- www.spectrumtravelinsurance.co.uk
4,6
Excelente
385 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I tried to contact you but couldn't get…
I tried to contact you but couldn't get through there was something in my contract that I was wort about " you have not commenced travel from your place of permanent residence and the period covers the entire trip duration" what does this
mean
4 de março de 2020
Avaliação não solicitada
Good value policy
4 de março de 2020
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Never answer phones
Never answer phones, hardly reply to emails. Bad customer service. Take your money and they dont care. Go somewhere else!
3 de março de 2020
Avaliação não solicitada
Resposta da Spectrum Travel Insurance
Hi Iona,
My name is Edie and I am part of the team here at Spectrum. I'm so sorry to hear that you are unhappy with your experience with us and I would like to help.
If you could please email me at responses@tifgroup.co.uk with your full name, date of birth, postcode and your reference number, I will look into your case and look to resolve this for you without further delay.
Kind regards,
Edie
EASY TO USE WEBSITE AND VERY HELPFUL…
EASY TO USE WEBSITE AND VERY HELPFUL STAFF WHEN I PHONED AND MADE A CORRECTION TO A MISTAKE I MADE FILLING IN DETAILS.
3 de março de 2020
Avaliação não solicitada
A good experience!
I find the website easy to use and when i had to call them i found the staff very helpful.
2 de março de 2020
Avaliação não solicitada
Quick, easy and simple.
Good product provided. Quick and easy to purchase. Good cover for a single trip. Good price. Can't ask for anything else really
2 de março de 2020
Avaliação não solicitada
This is not meant for me
I am not Robin.
I responded to an email which was not for me. This was acknowledged, but I have now received this feedback survey.
Hence the poor mark.
Please sort this for the benefit of your actual customer.
29 de fevereiro de 2020
Avaliação não solicitada
Resposta da Spectrum Travel Insurance
Hi Dave,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum.
I'm sorry to hear you've received an email addressed to someone else. We've had an issue with our email system and have notified the team who are currently investigating this for you. Thank you for informing us of your concerns. If you have any further questions, please email responses@tifgroup.co.uk .
Many thanks,
Hallie
Easy to renew
Easy to renew, even with declared health issues
28 de fevereiro de 2020
Avaliação não solicitada
Took the payment twice
Took the payment twice, I've been in touch and keep getting told I'll get a call back which hasn't happened
28 de fevereiro de 2020
Avaliação não solicitada
Resposta da Spectrum Travel Insurance
Hi John,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm sorry to hear you had issues with payment and there's been a delay in hearing back from our team, and we'd like to investigate why this is. If you could please send over your policy number, full name, postcode, date of birth and phone number to responses@tifgroup.co.uk then I can arrange a member of our team to phone you back.
Many thanks,
Hallie
Taken money but no policy documents?
Paid for travel Insurance online- money has been taken but no confirmation email or policy documents sent to my email address so can’t really comment on how good they are.
28 de fevereiro de 2020
Avaliação não solicitada
Great quote and easy process
27 de fevereiro de 2020
Avaliação não solicitada
Very easy to arrange
26 de fevereiro de 2020
Avaliação não solicitada
Easy to navigate the site and completed…
Easy to navigate the site and completed quickly
24 de fevereiro de 2020
Avaliação não solicitada
This site was quite straight forward to…
This site was quite straight forward to use. No problems with it, as long as you have to medical answers to hand otherwise you will have to go serching.
21 de fevereiro de 2020
Avaliação não solicitada
ALWAYS FIRST CLASS
Have used Spectrum on several occasions. Have always found them to be friendly, helpful and very competative in price. An excellent company
21 de fevereiro de 2020
Avaliação não solicitada
Did it all on line very easy
20 de fevereiro de 2020
Avaliação não solicitada
Easy to do online
Easy to do online, and very good price
12 de fevereiro de 2020
Avaliação não solicitada
Easy
Easy, clear layout and instructions, no problems.
10 de fevereiro de 2020
Avaliação não solicitada
I was able to renew my insurance over…
I was able to renew my insurance over the telephone - no problem
7 de fevereiro de 2020
Avaliação não solicitada
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