All the staff were really friendly. Clive in particular stood out he had such a calm manner when doing the handover and nothing was too much trouble to explain to us. Sadly the van interior was not... Ver mais
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Localização
Trocar localizaçãoStation Road 76, CH5 2TE Queensferry, Wales, GB
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Veja o que dizem as avaliações
Wonderful experience buying from spinney Flintshire, exceptional service from all the team especially ray beddows , and Clive from start to Finnish with walk through.(How everything works) Highly rec... Ver mais
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A seamless, friendly and professional experience from start to finish by Rob and the team. From placing our order, being kept informed throughout and a thorough handover we couldn’t have asked for m... Ver mais
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Massive thanks to Simon,excellent service from start to finish,nothing too much trouble and after a little bit of haggling great price too all the extras we asked for ready on collection day and... Ver mais
A empresa respondeu
Detalhes da empresa
- Revendedor de trailers
- Parque de Campismo
- Loja de Hobbies
- Concessionária de trailers
- Concessionária de veículos motorizados
- Oficina de conserto de trailers
Escrito pela empresa
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Escrito pela empresa
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Informações de contato
Station Road 76, CH5 2TE, Queensferry, Wales, Reino Unido
4,3
Excelente
43 avaliações
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Respondeu a 96% das avaliações negativas
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After sales follow up abysmal
I bought a 2016 VW California from Spinney, flintshire in mid may. From day 1 there was an exhaust fume smell entering the cabin on engine start up and particularly strong under the nsf wheel arch. After about 300km the engine light came on and shortly afterwards the abs and tyre pressure lights. Reported for resolution within 2 weeks from purchase and delivered back into Spinney custody within 3 weeks. This is well within the timescales of the 2015 consumer rights act and so i expected a timely and efficient resolution of the problems with Spinney choice whether they would seek warranty compensation or not. After an agreed return to me within 10 days, now more then three weeks on, it seems investigations have not been done, its impossible to get an update and a formal e-mail to to the service manager, Charlotte has not been responded to following three business days. The issue of the smell has ample info online in respect to it being a common issue with WV diesel engines and having a relatively simple fix (egr leaks). Spinney have tried to get warranty involved for the ABS sensor but zero update. The almost structural lack of feedback, response and inaction is impressive, unacceptable and in my case seems to be becoming non compliant with the law. Do not go to these people with your hard earned cash. After sales care is at best a total joke.
29 de junho de 2026
Avaliação não solicitada
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience has not met your expectations and appreciate how frustrating the delays and lack of communication have been.
We acknowledge that you reported the concerns with your Volkswagen California promptly after purchase and entrusted us with investigating and resolving them. We also recognise that our communication throughout this process has fallen below the standard we aim to deliver, and for that, we offer our sincere apologies.
To provide some context, your vehicle is currently with our independent repair partner, Jubilee, where repairs to the wheel bearing and ABS sensors are being undertaken. During the warranty claim process, MB&G requested further technical information to support the claim. This information was submitted promptly, and the claim was approved on Wednesday, at which point Jubilee received immediate authorisation to proceed with the repairs.
When you visited our branch yesterday, we contacted Jubilee while you were with us in an effort to obtain an update; however, our call went to voicemail. We understand that you subsequently visited Jubilee directly and were advised that they are currently experiencing staffing shortages, which have delayed your vehicle's return to the workshop despite the necessary authorisation being in place.
Although we have been actively pursuing updates on your behalf, Jubilee operates as an independent repairer and we are unable to influence their workshop scheduling or repair timescales. However, we fully accept that this should not have affected the level of communication you received from us, and we acknowledge that we could have kept you better informed throughout the process.
Following your visit, we contacted Jubilee again to emphasise the urgency of your repair, requested that your vehicle be prioritised wherever possible, and asked that all future correspondence regarding your vehicle is communicated directly to us so that we can provide you with timely and accurate updates.
For clarity, we would also like to note that, in addition to the warranty-related repairs, your vehicle requires the replacement of a shock absorber and a wheel alignment following damage sustained after striking a pothole. These repairs are separate from the warranty claim currently being processed.
We appreciate the constructive conversation we had with you during your visit and your acknowledgement of our efforts to progress the repairs. Please be assured that we remain committed to seeing this matter through to a satisfactory conclusion and returning your vehicle as soon as the outstanding work has been completed.
Thank you once again for your feedback. It has been shared with our management team as part of our ongoing commitment to improving both our communication and customer service.
All the staff were really friendly.
All the staff were really friendly.
Clive in particular stood out he had such a calm manner when doing the handover and nothing was too much trouble to explain to us.
Sadly the van interior was not very clean which I did mention on handover.
On closer inspection there was lots of black dog hair everywhere including inside the fridge. Not nice and quite disappointing as our last van from Spinney was immaculate.
19 de junho de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for taking the time to leave your feedback.
We're delighted to hear that you found all of our staff friendly and welcoming, and we're especially pleased that Clive stood out during your handover. His calm and helpful approach is something we value greatly, and we'll be sure to pass on your kind comments to him.
We are, however, very sorry to hear that the interior cleanliness of your van did not meet the standards you expected. Finding dog hair, particularly inside the fridge, is clearly disappointing and not the experience we aim to provide. We appreciate you bringing this to our attention and apologise that the presentation of the van fell short, especially given the immaculate condition of your previous purchase from us
Simon ...simply outstanding !!
Weve just bought our second touring van from Spinney , the service is outstanding ,Simon inparticular has made the process smooth and stress free, we will always choose Spinney and Simon , hes an asset to the company !
15 de junho de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your fantastic review and for choosing Spinney.
e're thrilled to hear that you received outstanding service and that Simon made the entire process smooth and stress-free. He is truly dedicated to providing the best possible experience for our customers, and we're delighted that his efforts made such a positive impression.
Your loyalty means a great deal to us, and we're honoured that you continue to choose Spinney.
Wonderful experience buying from…
Wonderful experience buying from spinney Flintshire, exceptional service from all the team especially ray beddows , and Clive from start to Finnish with walk through.(How everything works) Highly recommended, keep the great work up guys and thank you ... Kev,Jane McCartney......
11 de junho de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you, Kev and Jane, for your wonderful feedback!
We're delighted to hear that you had such a positive experience with us at Spinney Flintshire. Ray, Clive, and the entire team will be thrilled to know that their dedication and customer service made your car-buying journey enjoyable from start to finish.
It's great to hear that the vehicle handover and walkthrough helped you feel confident with all the features and functions of your new car. We truly appreciate your recommendation and your kind words.
Thank you for choosing Spinney, and we wish you many happy miles ahead. If there's ever anything we can help with, please don't hesitate to get in touch.
Excellent customer service throughout
Excellent customer service throughout - van prepped ro a high standard
1 de junho de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your kind feedback.
We are delighted to hear that you received excellent customer service throughout your experience with us and that your van was prepared to such a high standard.
Our team works hard to ensure every vehicle is presented in the best possible condition, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Spinney. We wish you many happy travels and adventures ahead.
Parts Delight
I ordered two awning poles for an awning originally supplied by Spinney Deeside back in February, I have still not had the parts. Every time I call I get promised they will chase them up and call me back but nothing.
I was once told that they were coming from somewhere in Eastern Europe and were on their way to Holland and will be there in a few days. Nothing, very, very poor service.
I am delighted to update my unfavourable review regarding my parts problem.
I collected my poles this morning and the response from Spinney Deeside couldn't have been better it seems that they pulled out all the stops to get the parts for me and were very apologetic for the delay in fulfilling my order Five Stars
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your review. We are sorry for the delay and appreciate your patience while waiting for these parts.
We have located your order and can confirm that the awning poles are now due to arrive imminently. Unfortunately, these parts have been subject to delays from our suppliers which is out of our control, this has ultimately has affected the delivery timescale.
We have also been unable to contact you directly, as the telephone number we have on the order does not connect. If your contact details have changed, please get in touch with our shop team so we can ensure you receive any further updates.
We apologise for the inconvenience caused and expect to have your parts with you very shortly.
Great Staff
Great Staff, straightforward and understood exactly what I wanted.
Ryan was great to work with, easy going and flexible
18 de maio de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your lovely feedback. We’re so pleased to hear that our team made the process straightforward and understood exactly what you were looking for.
Ryan will be delighted to hear your kind comments about his easy going and flexible approach. We really appreciate your support and hope you enjoy many wonderful adventures ahead.
Great service
Great service, really friendly staff who go the extra mile Simon and Emma were great to deal with, but Clive was outstanding in both his knowledge and professionalism
Overall excellent customer service
12 de maio de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for the fantastic feedback. We’re delighted to hear you received such great service from the team. Simon and Emma will really appreciate the mention, and it’s especially great to hear that Clive’s knowledge and professionalism stood out. We’re proud to provide excellent customer service and truly appreciate your kind words.
5 stars for the guys in the camping…
5 stars for the guys in the camping shop. Excellent service. Very helpful. Emma and Gary I think.
Sadly though when buying a motor home you will need to check everything.
We were promised 1 years breakdown with our £65k motor home only to find out it didn’t have it. Then after sales never resolved the issue.
27 de maio de 2025
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your feedback and for taking the time to share your experience.
We’re really pleased to hear that you received excellent service from our camping shop team, and we’ll make sure Emma and Gary receive your kind comments.
We’re very sorry, however, to hear about the issues you experienced regarding the breakdown cover on your motorhome purchase. We understand how disappointing and frustrating this must have been, especially after this was promised at the point of sale. Your comments about the aftersales experience are also concerning, and we appreciate you bringing this to our attention.
Customer satisfaction is very important to us, and we would welcome the opportunity to look into this matter further. Please contact us directly with your details so we can review your case properly.
Excellent service
Excellent service
Friendly Staff Who Give you the best advise And help
3 de maio de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your kind feedback. We’re delighted to hear that you received excellent service and found our team friendly, helpful and supportive throughout your experience with us.
Providing the best advice and assistance to our customers is something we take great pride in, so your comments are truly appreciated. Thank you again for your support.
5 ***** service.
Very professional and relaxed service from beginning to end.
Freedom to explore as many vans as you like.
On handover our purchase had been super cleaned.
Simon and Clive were brillianrt to deal with.
10 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your lovely feedback.
We’re really pleased to hear you enjoyed the professional yet relaxed approach from start to finish, and that you had the freedom to explore at your own pace. It’s great to know your vehicle was presented in top condition for handover too.
Simon and Clive will be delighted to hear your kind words, they’ll really appreciate the mention.
Wishing you many happy adventures ahead, and if you need anything at all, we’re always here to help.
New caravan
What wonderful staff at spinney's Flintshire ,very welcoming warm and sincere, helpful and excellent hand over of our new caravan.
3 de maio de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with the team at Spinney’s Flintshire. Providing a warm welcome and ensuring everything is clear and enjoyable during your handover is something we truly pride ourselves on.
We hope you have many fantastic adventures in your new caravan, and if there’s anything you need along the way, we’re always here to help. Enjoy every moment!
First class service
Have visited spinney for over 15years. Finally bought our second caravan. The service is always first class. They always have time to answer any questions you may have. Their stock is first class. I would like to single out Ray Bedows. We have tortured him for years tyre kicking but he always had time to say hello. He did us a great deal on our new van. Thanks Ray & all the team at Spinney.
27 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you so much for your incredible loyalty, it truly means a lot to us! We’re delighted to hear that you’ve now purchased your second caravan and that the service has consistently met your expectations.
Ray will be especially pleased to read your kind words! He’s a valued member of the team and will no doubt appreciate the recognition (and all those years of “tyre kicking”!) We’re so glad he could help you find the right van and put together a great deal for you.
We wish you many happy adventures in your new caravan and look forward to seeing you again soon!
The salesman Simon dealt with all are…
The salesman Simon dealt with all are needs and was great in every way and made sure are needs were met great to deal with Simon many thanks
16 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your kind feedback.
We’re really pleased to hear that Simon looked after you so well and ensured all your needs were met. It’s great to know he made the whole experience smooth and enjoyable for you.
We’ll be sure to pass on your thanks to him, he’ll really appreciate it.
We hope you enjoy every moment with your caravan!
Great staff!
To be honest the sales people are not pushy, very helpful if needed and went out of their way to be helpful. The chap behind the accessory counter was so helpful we wouldn’t have had a clue, but he was very knowledgable chatty even gave us a cup of tea
19 de abril de 2026
Avaliação não solicitada
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you very much for your kind feedback.
We’re delighted to hear that you found our sales team approachable and helpful, without any pressure. It’s especially great to know that our accessories colleague was able to guide you so effectively and make your experience more enjoyable, even down to a cup of tea!
We really appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future.
Very positive experience
All the team at Spinney at Queensferry were very helpful, from Steve who dealt with the purchase and all the paperwork smoothly, and Clive whose handover was very helpful and thorough. I was helped with hitching the caravan and I left feeling very satisfied and excited about owning my new Alpine 4.
16 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that the team at our Flintshire branch were able to make your experience such a positive one. It’s great to know that Steve handled your purchase and paperwork smoothly, and that Clive’s thorough handover helped you feel confident and well prepared.
We’re also pleased to hear you received support with hitching your caravan, and that you left feeling satisfied and excited about your new Alpine, that’s exactly the experience we aim to deliver.
We will be sure to pass your kind comments on to Steve, Clive, and the wider team.
Thank you again for your feedback, and we hope you enjoy many happy adventures in your new caravan.
Fabulous experience
Good level of stock available to view and compare, staff were excellent, dealt with Ray who took all our enquiry questions and eventually the sale, very knowledgeable and informative. Whole experience was great from first enquiry right through to handover, which again was dealt with expertly. Would highly recommend.
10 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for such a fantastic review and for your recommendation!
We’re delighted to hear you found our range of stock helpful for comparing options, and that the team made such a positive impression. Ray will be especially pleased to know his knowledge and support stood out throughout your journey.
It’s great to hear the whole process from your first enquiry right through to handover was a smooth and enjoyable experience.
Wishing you many wonderful trips in your new caravan, and thank you again for choosing us!
Purchased a brand new caravan march…
Purchased a brand new caravan march 2025.£55000 . Due to sudden passing of my wife..and at the time of first service.asked the possibility of buying back.as was no further use to me .offered £20000 less.have now sold to independent caravan dealer for a lot more. Have requested a service book for new owners. Have been told should of been supplied with caravan. No show. Shocking service...
23 de março de 2026
Avaliação não solicitada
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for taking the time to share your feedback, and we’re truly sorry for the circumstances that led you to be in this position.
Firstly, please accept our condolences for your loss.
We’re sorry to hear about your experience regarding the valuation and the issues with the handover documents, particularly the missing service book. While service documentation should be provided with the vehicle, we understand how important this is for new owners and we regret the inconvenience and frustration this has caused.
We also appreciate your comments regarding the part-exchange valuation. We understand this may have felt disappointing at the time, especially given your situation, but we recognise how sensitive this must have been for you.
Your comments have been noted and will be reviewed with the team to ensure better clarity and consistency in both documentation and customer support going forward.
If you would like us to help resolve the outstanding service book issue, please contact us directly so we can assist further.
What a great company
What a great company, Simon was professional and a pleasure to deal with. Handover was smooth and full information was provided.
Would highly recommend
20 de março de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us.
It’s great to know that Simon provided a professional and enjoyable service, and that your handover was smooth and informative. We truly appreciate your recommendation and look forward to assisting you again in the future.
Great service
Great service, and a pleasure to do business with. Much more professional than the previous company (Flintshire Caravans)
4 de abril de 2026
Resposta da Spinney Motorhomes & Caravans - Flintshire
Thank you for your kind feedback! We’re really pleased to hear that you found our service professional and that it was a pleasure doing business with us.
Your comments mean a great deal, and we truly appreciate you choosing us. We hope to welcome you again in the future and wish you many happy adventures ahead
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