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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Extremely happy with my purchase. Had some teething problems as their printer broke and so they had to wait for a new part , but the communication from Paulo was consistent with updates. Arrived o... Ver mais

Avaliado com 1 de um total de 5 estrelas

They have our money but are not answering email or delivering our order. Supposedly waiting on parts for printer, we now think they are a scam company. Do not recommend, especially as I have breast ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely Watercolour Kitchen Splashback. Colours were as seen on the splashbacks.co.uk website and it looks great. We ordered online. Measuring guide was easy to follow. Brian responded promptly to any... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering was easy, delivery spot on, was told delivery would be between 8/9am, arrived 7.50, driver was brill, gave advice on fitting etc, LOOKS brilliant, not fitted yet, but Mrs got me grafting HAR... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha
  2. Loja de Móveis

Escrito pela empresa

Splashbacks.co.uk, is a company that specialising in a wide range of splashbacks, glass and mirror solutions including showers, splash backs, glass counters and mirrored walls. We have two factories one in London and another in Shropshire. We process all our glass ourselves and this cuts any middleman from our prices. We provide a professional and comprehensive service from processing your order at our London or Midlands factory, to cutting, polishing and beveling it to your exact requirement. We then securely and safely deliver your splashback, usually within 14 working days, straight to your front door wherever you are in the UK. We can produce any colour this includes ral, Dulux, Crown, Laura Ashley, Farrow and Ball as well as many more. If you would like to order a specific brand of paint simply type in the make and paint name into the box on our colour section. Many of our competitors use third party glass companies to process their orders, often resulting in compromised quality. However, at Splashbacks.co.uk we both process and deliver your splashback from start to finish, we can guarantee the quality and the best price. Since being established in 2001 we have provided products to a wide range of customers including: Ladbrokes, Marks & Spencer, Starbucks, Berkley Homes, St Georges Homes, Boffi Kitchens, Taylor Wimpey and of course thousands of private individuals just like you. If you need any advice please call our office between 8.00am – 5.00pm Monday to Friday on 01630 638 389 0r 01630 638 924.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

354 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

They have our money but are not…

They have our money but are not answering email or delivering our order. Supposedly waiting on parts for printer, we now think they are a scam company. Do not recommend, especially as I have breast cancer and could do without the stress of this company ignoring us but taking our money. Shame on them!

15 de março de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor service, poor Splashback

when I placed the order, a two week delivery was quoted. 6 weeks later the two splashbacks turned up. Delivered by there own van and driver(more about that later).
Seems like the same excuse as before,(previous review) printer trouble.
So the splashbacks;
I ordered thier marble effect v14. The standard size for behind the hob, is ok at best. It certainly isn't as sharp as the image on website portrays.
the 2nd splasback was for behind the sink and taps, so considerably wider. This is shockingly bad. The image as been stretched to fit and subsequently lost the detail, almost blurry.
Back to the driver, he rang to say he was outside, couldn't walk to the doorbell, in fact could only walk to the back of the van. didn't/wouldn't engage in any conversation at all,a very unhappy miserable man. Not great.
So I would not reccomend at all.

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely happy with my purchase

Extremely happy with my purchase. Had some teething problems as their printer broke and so they had to wait for a new part , but the communication from Paulo was consistent with updates.
Arrived on time and looks amazing was worth the wait.

5 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with. Took a while to get here but they did have problems with their printer which was resolved fairly quickly. But they did keep me informed all the way which really helps. Delivered by their own driver (to Devon no less) and he was great too. He even explained the best way to put the splashbacks up. And they looked great. So, thank you.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

We ordered a splashback at the beginning of October. The company was moving premises so I gave them benefit of doubt as our splashback was late. It turned up today and wow a image I had sent of a holiday we had years ago with great memories is now sitting behind my hob. More inportant missus is over the moon so might be able to go for few pints Friday. Well done guys

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, easy to order, and the company went over and above with the delivery due to our holidays.
We used our own image and the result was excellent

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay clear - company not responding.

Placed an order over a month ago. Still haven't received the Splashback, can't get a response on email, and the phone number is now dead. Stay clear.

18 de setembro de 2025
Avaliação não solicitada
logotipo da Splashbacks

Resposta de Splashbacks

Hi,

Sorry to hear about your experience. We’ve had some temporary disruption during our recent warehouse move.

This all affected communication and delivery times, but we’re back up and sorting through all outstanding orders now.

Please email me directly at info@splashbacks.co.uk
with your order number and I’ll make sure this is resolved for you.

Best,
Paulo

Avaliado com 1 de um total de 5 estrelas

It started of well 😩

It started of well. Even had contact with company at first.
I received our splash back on Thursday 2nd October 2025 after chasing for delivery date with company. On arrival I have opened the parcel and item was smashed to pieces.

I sent emails with pictures to company and owner called back to reassure he was going to refund our money spent, and that it happened to several other customers. I Asked when will money be refunded. He said immediately. Welp still waiting (WHY?). Since then I have called and emailed trying to at least make contact and get some clarification from Splashbacks.co.uk
I final got through to a man who said I must send an email and he was an employee, I asked for his name and explained the situation he chuffed and said nothing to do with him send an email. He could not put me through to “management” his name was “John”
No contact back from them, no callbacks no emails no money back
Just one big fat *****SCAM****

2 de outubro de 2025
Avaliação não solicitada
logotipo da Splashbacks

Resposta de Splashbacks

Hi Ali Bryan,

I’m really sorry to hear your Splashback arrived damaged — I completely understand how frustrating that must’ve been after waiting for delivery.

Just to clarify, your refund was processed as promised, but it can take up to 10 working days to appear, depending on your payment provider. We’ve also looked into what happened during delivery — after checking the courier’s footage, it seems the parcel wasn’t handled with proper care while being loaded into the van, which likely caused the damage.

We take a lot of pride in making these splashbacks, so it’s really disappointing to see them treated that way. We’ll continue working with our couriers to make sure this doesn’t happen again.

If you’d like me to double-check the refund status, feel free to email me directly at info@splashbacks.co.uk and I’ll confirm it for you.

Cheers,
Paulo

Avaliado com 1 de um total de 5 estrelas

Smashed to pieces

Ordered a splash back from them. Waited over the 14 day period and when it was delivered it was smashed to pieces.

It was a glass splash back. They wrapped it in bubble wrap in cardboard. No wood to protect or stop it being bent!!!!

Tried contacting them straight away by phone and can’t get through even though within office opening times. Also dropped email with video of opening the box as could tell as soon as I took hold. I have been waiting for this to complete a kitchen and now it’s put back again!!!

2 de outubro de 2025
Avaliação não solicitada
logotipo da Splashbacks

Resposta de Splashbacks

Hi,

I’m really sorry your Splashback arrived in that condition. That’s not the experience we want anyone to have, and I completely understand how frustrating it must be after waiting for it.

We’ve looked into recent deliveries and found that some parcels haven’t been handled with proper care during transport, which may have caused the damage. We’re already raising this with our courier to make sure it doesn’t happen again.

Please drop me an email at info@splashbacks.co.uk
with your order number so I can get this resolved for you as soon as possible.

Apologies again for the trouble, and thank you for your patience.

Cheers,
Paulo

Avaliado com 5 de um total de 5 estrelas

Great service and a fantastic…

Great service and a fantastic experience overall. The splashback was delivered promptly and installed with care. Communication was clear throughout, and the team was efficient and friendly. Highly recommend!

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality service

Quality service. I was contacted prior to them making my design, as they were concerned about the image I sent, as it was landscape, and the measurements were for a portrait splashback. We discussed all the options over the phone until I was happy to proceed with my order. It arrived within a few days and it truly is amazing. Well worth what I paid

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a problem with our splash Back…

We had a problem with our splash Back arriving damaged. but the team were on it and got us another one out realty quickly , when it arrived it was perfect every one listened to what we wanted and delivered it out to us in a perfect condition we are really pleased with it and the service we got would recommend this company and there friendly service thank you .

15 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stunning Splashback!

Very good experience with this company. Took just over a week to make my splashback and i was notified by Tom that it would arrive the next morning. Extremely well packed and made it all the way to Portugal. Absolutely fabulous and looks great in my kitchen. Thankyou so much 😃

30 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a beautiful splashback

What a beautiful splashback, I am chuffed to bits. The splashback was ordered, the website showed us how to measure so that was easy. I asked for an update and they replied straight away and were very polite. It was delivered with care and I was so pleased. I cannot recommend this company enough

25 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prompt Service - Great Product

We were pleased with the two plain coloured splashbacks that we ordered.
Delivered ten days after ordering.
Great service that we would recommend.

13 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent all round

I was a bit worried about using a picture from my camera, but am absolutely delighted with the results. The splasback was better than I could have hoped for and with the holes pre-drilled easy to install. The company were helpful with delivery times too. And they answer the phone directly when you call - very rare these days. All in all an excellent experience.

21 de maio de 2025
Avaliação não solicitada

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